I was impressed with my primary care doctor, the nurses and the assistants. I felt confident that…read moremy care was being managed. It was fine while I had a commercial health plan. I'm newly retired and have just started on a Medicare Advantage Plan. Unfortunately, CRMA only takes Tufts Medicare Preferred advantage plan. That's the only one. That stinks. It makes me wonder if they really want to service Medicare patients. I had researched the Medicare Advantage options, and for me the Tufts plan didn't cut it. I am an established patient with several specialists in the Mass General Brigham network. All of them took the Mass General Brigham Medicare Advantage plan. It was only my PCP who did not. Several of my specialists did not take Tufts Medicare Preferred. I was faced with having to find a new PCP and keep all of my specialists, or to keep my PCP and a couple of my specialists. Changing doctors is a royal pain, and getting a first appointment seems to typically take a year. My medical situation is that would not work for me. I had selected my PCP at CRMA, because they are part of the Mass General Brigham network. If they were not, I wouldn't have gone there. One frustration with CRMA was with lab work. Patients at CRMA HAVE to use their office. I once tried to use a Mass General Brigham lab. They cannot see the lab orders from a CRMA doctor. I am guessing that CRMA is trying to keep revenues from lab testing. Just a guess.

I've gone there for a long time, and like the people who work there, but they seem to have a…read moreprickle with anything having to do with the phone. Whether it's getting back to me, or calling the pharmacy, it's a crap shoot if it will be done. This can be very frustrating.

I continue to be absolutely thrilled with the care I'm receiving at Dr. He's. The entire staff is…read moreexcellent - very capable and compassionate, and always have time to answer my questions. I also appreciate Dr. He's straightforwardness. She doesn't let me off the hook for what I need to be doing to keep myself healthy - eating right, losing weight, and taking my meds as prescribed. I feel that my care plan is exactly right for me, and it better be, since I was a partner in creating it. It's refreshing to have a doctor and her staff that doesn't just want to give me more pills to take, but count on me to do what I have to do to be well. Thank you Dr. He and staff for the great care I receive. It is appreciated!

Should have listened to the other review since I did read it before going. Decided to try out for…read moremyself and it turned out to be a huge mistake. I was greeted by one of the staff's dog running around the entire office and waiting room. Didn't seem very sanitary to me considering this was a doctor's office. I had to introduce myself to Dr. He at the front desk my second visit since she never had the decency to meet me the two different times I was there as a new patient. I was really upset when Dr. He submitted my routine physical incorrectly to my insurance. The insurance company assured she was in network and covered the cost of the routine physical she just needed to submit the proper coding. I called at least three times to Dr He's office to get this fixed. Each time I was told that it would be taken care of. When I would call back to follow up I would find nothing was done and would get an excuse why nothing had been done. Each time there was a new excuse. Basically I was lied to so I would get off the phone and they had no intentions of helping me. One of the times Dr. He got on the phone and started yelling at me about how I don't understand my insurance plan. I eventually drove back to the office and handed Dr. He the phone to speak with my insurance company. They would not tell me what was discussed but did say one of the codes submitted was for a person between the ages of 40-72. I am 33. Maybe Dr. He would know how old I am if she actually took interest and met with me. In the end it sounded as though if she were to resubmit the proper coding then she would get in trouble for fraud since everything had already been processed. As a result, she would not go through with the proper coding in order to cover herself. Run the other way if you are considering this physician. Dr. He is a fraud and will process your visits incorrectly leaving you in a black hole with your insurance companies and her office staff.

I had a great experience at the new Hudson location - it's much more spacious and modern than the…read moreActon office. Though it did take 3 months to get a new patient appointment (for just an annual physical, nothing urgent), I'm happy I waited - the staff was lovely and the location was very convenient. I was brought into the room right away, only had to wait a few minutes for my doctor, received the recommended vaccinations from the nurse as soon as my time with the doctor ended, and had blood drawn immediately after that. I received the results within a few days, and the prescription refills and referral that I needed were sent off immediately. My only complaint was that I needed a form filled out for work once my bloodwork results were available, and they wouldn't hold onto the form for me - they said I needed to bring it to the Acton location myself because they don't have a medical secretary on-site, though I think they're looking for one now!

Dr Hazen was my fathers doctor and her care was unwavering. She was able to coordinate his care in…read morea numder of settings to ensure he got the best medical interventions. Her follow through was always patient centered, and time of day was never limited by her office hours. Her general practitioner credentials supercedes any expectation that that a specialist can bring in coordinating a patients care.

Dr. Hazen is simply wonderful. I believe her practice is now closed; however should she be taking…read morenew patients, I cannot recommend a physician more highly. She is personable, you can get in touch with her by phone or email at almost any time, and she goes far above and beyond what is expected to provide good medical care and advice. She is truly a gem.

Dr. Goh is amazing and all the support staff are great. Best PCP I've ever had. Appts get booked…read moreout a while in advance for the Dr but the NPs and PAs are readily available. They are also very responsive to requests and info on the portal, which works well for me.

Do not work here if you value your mental health. If you are new in the medical field I would…read moredefinitely work someplace els. They are very nice and welcoming when you start but as soon as you work there for a few months your co workers complete change and be mentally abusing to you.

Dr Nurnberger is an excellent doctor. Very caring and listens to all I have to say. The office…read morestaff is efficient and cordial.

I found a great GP in Dr Correia and have been seeing him for 5 years now. Whenever I have an…read moreissue, he's either available for urgent care or one of the office's many wonderful nurse practitioners will see me same day. I get the best care here and they even set up referrals for me. My health has improved dramatically in the last year thanks in no small part to this office.

The billing department is poor at best. I had a claim issue for three months. The initial invoice…read morewas because Charles river billed the 2ndary insurance as primary, causing a retraction in payment. When I called the billing department back in June, I provided the primary insurance information and I was told the claim is being sent back. Then in July I received another bill. I called the billing department and was told "the claim was resubmitted but there is a balance", I explained that the balance should be submitted to the secondary insurer. I was told that they will do this. Then in August I received another bill. I called the billing department and asked why am I still receiving a bill. I was told that the claim denied stating that there is no primary doctor listed for the patient and that I would have to call my insurer to fix the problem. So I called my insurance company and was advised by the insurance company representative that the claim was never sent back in June. The provider, Charles River Medical Group, did not do their due diligence when they didn't resubmit the claim. The insurance representative asked to call Charles River billing department to resolve the issue and put me on hold. The insurance representative came back and stated they had to tell the billing representative how to reprocess the claim. The billing person at Charles River should know how to process a claim and resubmit a claim. Because of their lack of reprocessing this claim they would rather send the patient a bill. Horrible! I also filed a grievance with my insurance company.

The billing isn't exactly above board. I had a suspicious mammo on one side in Jan 2025. Came for…read morefollow up in Feb 2025 and that side was okay (out of pocket cost $625) but they said to do 2nd follow up again in August (6 months) just in case. Thankfully that side was still fine (out of pocket cost $416). Scheduled what I believed to be my yearly mammogram Feb 2026 but they apparentally wanted to bill this as a 3rd FOLLOW UP. This "follow up" however was for both sides and was no different than any other standard mammogram I have ever had except this one costs more than $500 out of pocket. Therefore, this yearly was not covered. So all told a suspicious finding that has now been checked 3 times cost me more than $1500 out of pocket. Lesson learned. Questions the number of endless billable follow ups, especially when they are the exact same as standard mammogram.

Dr. Freitas has had a profound impact on my life, with just the right advice and medical…read moreintervention at key moments along the 25 years I've seen him. His blend of practical professionalism and knowledge, along with caring and humor, is increasingly rare as I compare notes with friends who loathe their GO. Front desk staff isn't as remarkable, no doubt, but it's a small price to play for what you're really there for.

The best dr office, dr Freitas is the best dr I ever have…read more Very friendly and professional staff. I get help every time I needed.

A True Gem. If you are looking for a new PCP, look no further. Dr. Derderian is a knowledgeable,…read morecaring and compassionate physician. The practice is new and staff very friendly at the new St. Vincent Northboro location.

I've brought my family here several times as my insurance covers it pretty well. They're always…read moregood to my kids, always listen to my concerns, and take their time talking to us about everything. They've been great about getting our prescriptions out fast. I always know they'll be at the pharmacy for us. One thing I should mention is that their billing has, at times, been a bit wonky. They don't always bill out of Marlboro, instead doing it out of another location which can wreak having with insurance, but so far it's only happened once to me.

used to be my go to clinic near me. The past 3 times, I've checked in. I've gotten skipped by…read morepatients checking in after me. today I booked an online appointment at 11:20am. checked in. woman arrived with a 11:30am after me. was called in before me. doesn't matter if you book and fill paperwork out ahead. they skip patients without any reasoning. I finally booked a different appointment near noon time. if I was over 20 minutes late to an appointment, I'd be cancelled and rescheduled. HERE, they skip you and the screen is useless. never next; always last. regardless of booking an appointment at an earlier time than the patient who came in after me. last time I waited over a hour and was skipped by 4 patients, this time I booked online. same result. skipped without explanation. horrible care. has really declined the past 2 years at check in. the doctors in the back are great! not sure about X-rays- everytime I needed one in the past the tech isn't in the office. but the doctors I had great care from. the issue is reception which is more concerned gossiping about Gypsy rose, crime, and other odd topics.