This is absolutely personalized service for certain! From calm , soothing demeanor on my scheduled phone intake call from Samantha , that's something many offices could learn from, act like you CARE. No one wants to feel they are a burden.. She was extremely empathetic, comforting , and put my worries to ease. Being told your regular doc feels you need "psych care" can be scary!! Sammy explained the practice in detail and was able to get me in a 2 week time frame. She stated they save new patient slots, I actually could have gotten in that week ; my work schedule I couldn't. I was referred to two other places. Other places are from word of mouth described "as a mill. "YUCK NO THANKS.. Cold staff at other places WITH a year wait ?! I need help now!! Arcara was a refreshing experience from start contact to my first visit with Kimberley Arcara and current. Both made me feel they genuinely were focused on my specific needs and they were. I was referred by Dr. Murphy in Milford , and she will know how great THIS experience truly , truly was. Samantha is a kind , empathetic, professional, Kimberley above and beyond - seemed to genuinely care. I was SO nervous going in, yet from Intake call ( Samantha) to my one hour long in office first visit , I received care that I never have. You are not pushed out the door in 5-10 minutes completely different level of care , so I've been told and I believe it. I've brought others to Riverside concerned wait so long , out so quick , how can they know. I was extremely comfortable. I read a review on here and truly am confused , borderline bothered as to why someone would write a nasty review for one. I have no time to be bothered. Especially one who is not a patient it appears from reading it. I kind of laughed to be honest. . Don't give it a thought this is real care . It's absolutely ridiculous to judge an office not even being a patient from what I'm reading. Samantha so so helpful, extremely genuine , listened , soothing . Kimberley you cannot get any better treatment , or easing of your nerves. It can be scary. When my primary said it was time for a psychiatrist to manage my medication- scared. Very. 1st call with Samantha, helped immensely- my first visit with Kim , amazing. The negative review here posted by Lauren , it really looks like she's never been there, stating she never dealt with Kimberley I can't fathom doing that let alone tearing something so needed today , great medical care. I now call her Sammy -she was so professional. I felt as though she was extremely empathetic to my issues. It seems there's just extreme issues possibly on that individual's end or anyone to say something negative about here. There is no other place that would take an hour to evaluate my psychiatric medication care this was made clear to me by others I know. I was going to try a larger practice but know people who went and stated it's a puppy mill of psych care. NO THANK YOU. They felt unheard. AGAIN no THANKYOU !! I do not want that. I need my voice heard. This was a large enough step for me to take let alone being scared , not had " a head shrink " as many refer as it. Follow ups are a half hour. I'm not tossed out in 8 minutes as others have told me with no eye contact and just scripts thrown at me. That was my fear. As I said I was nervous as it was. I need compassion, reassurance, and yes I'm a tad high maintenance but they did " personalize" my care. Title quite fitting for the service I received. From first contact with ( I now call her Sammy ) to my follow ups with Kim. I will be referring many to this practice, I have two colleagues of mine that transferred care already seeing Jessica another nurse at the practice. I'm extremely pleased.
If you want class acts and truly great help and treatment all around. Even if you're nerves are there - they will dissipate on the beginning of the intake call with Sammy ; then seeing Kim. I'm grateful. So grateful. Thank you both !!
Jay read more
