I have been a patient at this facility for about a year now. I can't speak highly enough about the…read morestaff, Ally, Shani Gauvin, Betty Yu, Michelle. I have been in some form of therapy for 15 years and the level of care, I receive here is truly unmatched. Not just psychiatric care but the staff ACTUALLY cares. My short time that I have been fortunate enough to be a patient here has been absolutely life changing. I will under no circumstance go elsewhere for treatment. I don't dread seeing my doctor here, the staff is incredibly warm and welcoming. I have recommended this facility to several people I know and will continue to do so. Thank you guys for all you do!!!!!!

I had an extremely stressful experience overall while getting TMS treatment at APS. First, I'll…read morestart with the few positives: 1. (Most of)The staff, from the admin to the providers, are very kind, caring, and you can tell they actually enjoy (or at least don't hate) their jobs. 2. They were very accommodating when figuring out my finances for funding TMS treatment. 3. The neurostar machine was starting to work for me. That's about it. Now the negatives: 1. They started me without a prior authorization, without my knowledge: I got an email 2 days AFTER I started TMS from my insurance saying "your prior authorization has been successfully submitted." I'm sorry, WHAT? Isn't it supposed to be fully approved BEFORE starting? This ties into the second positive, because they quickly realized their mistake and were fully willing to work with me and not charge me until the insurance had fully processed. It was my decision to continue with treatment knowing insurance was pending, and I appreciate their willingness to work with me, but it was another layer of added stress. 2. Apparently it's normal/expected for any given appointment to be 20+ min late at this practice. This has really been the crux of my issue with APS. The first time I had an early morning TMS appt (first one of the day) both the admin AND the tech Dean were 10 min late. Upon his arrival he let me know that he is ALWAYS 10 minutes late in the morning. Note to self: no more 7:30 appointments if I want to make it to work on time. The second time Dean was late, my appointment was at 4:40. I had come 10 miles (25min drive) to this appointment and arrived on time, only to learn that Dean was running 20 min behind. I had to be back at work, ANOTHER 10 miles in the opposite direction, by 5:30. I ended up just leaving and not having my TMS appointment that day, and wasted 20 miles of gas and almost an hour of driving time. 3. Not only are they often running behind, but they won't tell you until you get there. See example above; if ANYONE had called me and TOLD ME Dean was running behind, I could have canceled the appointment and stayed at work, saving myself all that time and gas money. This same thing happened TWICE with provider follow ups (both phone calls)- with my first follow up, he was 15 min late. For my second provider follow up, he was actually running so far behind that he canceled my appointment entirely and had decided he'd just talk to me in person when I got there later for my TMS appointment. This would have been fine with me, if someone had TOLD ME. I was sitting outside of work in the parking lot (they don't let you drive and talk on the phone) waiting for a phone call for THIRTY (30) MINUTES before I had to leave or else I'd be late for TMS. 4. Related to item #3: there is no cutoff period here for appointments being late (I.e. 15 min grace period). Meaning, someone can show up 20-30+ min late for their appointment and still be seen right away. While I understand emergencies happen and people run late, if they are more than 15-20 minutes late, that sets the rest of the day behind, which is not fair to the rest of the patients who work hard to arrive on time. 5. The staff, TMS technician in particular, get extremely defensive and kind of rude if you point out any of these issues or simply ask for a courtesy call if running behind. Dean told me it was NORMAL to wait at a doctor's office for UP TO TWO HOURS OR MORE and he insinuated that I was LYING to him when I said that I never have to wait that long at any of my doctors. Believe it or not, between my psychiatrist, therapist, and medical appointments, I am in various doctors offices on average 4 times a month. Want to know how many times in the last 4 YEARS any of those appointments have been more than 10 min behind? ONCE. All I was asking for is a simple courtesy call, and maybe a "I apologize for missing your appointment", or "sorry for the inconvenience." Basic customer service skills are lacking at this practice. I probably would have accepted these excuses from the staff had I not known better, as I am a TMS technician myself, and ran an entire clinic BY MYSELF (working as treater, admin, custodian, and everything in between) for MONTHS straight with no issues running behind or with scheduling. At my clinic we schedule the appointments to actually be long enough to accommodate for people showing up a few minutes late. As someone who performs literally all of the tasks that the admin/TMS treaters do, on a daily basis, and can still manage to find time for a courtesy call, I don't understand what these people are doing. It's a shame I could only get halfway through treatment before dealing with this practice became unbearable.

Kimberly has changed my life! I'm so glad I was recommended by a friend to go to her practice. She…read morewas kind, patient, and genuinely cares!! You can tell that she has a true passion for her work. I always look forward to my next appointment!!

From the owner: Kimberley Arcara is a Psychiatric Nurse Practitioner specializing in the treatment of…read moredepression, anxiety, PTSD, and other psychiatric illnesses.

Truly the best. One of a kind. I am so glad to have found Healing Point Therapeutic. I highly…read morerecommend the hypnoaccupuncture and also the intuitive readings. Top notch. Marisa is wonderful in all ways. The office and treatment rooms are also healing.

I'm honestly not someone who usually writes reviews, but my experience with Marisa has been so…read moreimpactful that I felt like I had to share. I drive over an hour each way to see her and it's been so worth it. I originally went to see Marisa for extreme anxiety and ongoing sleep issues, after trying what felt like every modality out there: somatic exercises, journaling, therapy, BIT, meditation, breath-work...you name it. While many of those helped in their own ways, nothing truly moved the needle for me the way hypnoacupuncture with Marisa has. From my very first session, there was an obvious shift. Even the people around me noticed. After that first session, the tension in my shoulders decreased, and the only way I can describe it is that everything (physically & mentally) felt like it had been taken down a notch. Since working with her, my sleep has completely transformed. I went from having an extremely hard time falling asleep and waking up almost every hour, to now pretty much sleeping through the night. If I do wake up, I can fall back asleep easily, and I'm even dreaming a lot which I take as a sign I'm finally getting deep, restful sleep. I've seen such drastic improvements that I genuinely feel like I have a new baseline. I feel so much more in control of my anxiety now and honestly like a completely different person than I was just a few months ago. It's been truly life changing. I honestly wish I could see her weekly. The closest way I can describe how you feel leaving a session is like you just had a massage; you're so relaxed, grounded, and at ease. Marisa has truly touched my life. She is genuinely an angel. She listens, she cares deeply, and she is incredibly dedicated to her clients. If she doesn't have an answer right away, she always follows up, whether by email or the next time you see her, which says so much about the level of thought and attention she gives. I don't feel comfortable around many people, but there's something about her energy that is so light and reassuring. She creates such a safe, welcoming environment, and it makes all the difference. I'm so grateful to have found her and truly can't recommend her enough.

I originally had Jacynta S. (who is on leave at the moment). I wasn't crazy about her abrupt manner…read moregiven I needed a softer kind of approach. I did ask for that to change and she agreed to go more slowly with me. Unfortunately it lasted only the one session. Next time was back to hurrying. Once I needed to contact someone in between sessions and got a fabulous guy whose technique was completely different. Open, laid back, easy to talk to. I have a feeling most of their nurses are like that. Now I have been moved to Astrid (saw a glowing review of her here). Looking forward to it. The administration did keep in contact to ensure any medications were okay, except I once never received a call back regarding side effects I was having. But hey, if it was bad enough I would have called them back. Gotta give these guys a lot of understanding. They are trying to meet a public need that is so underfunded. Might be more stars if I actually liked the nurse I got lol.

This is horrible service. My daughter has tried multiple times to request a refill and NO ONE has…read morereturned her call. I decided to intervene only to find out that they didn't even have a record of this specific medication in her records! She's been seeing this person for years?? This medication is incredibly important and she cannot get a refill and it's next to impossible to get anyone on the phone. Where is her doctor? Did he drop off the face of the earth?? To say I am frustrated is beyond how I'm feeling right now.

This place is nothing but a scam they are extremely rude and do not care about their patients. It…read moreis all about getting you stuck taking a daily medication that doesn't help so the can have financial gain.this place is a complete waste of ti.e and effort

Extremely negligent and careless staff and doctors , I scheduled an appointment and s spent all the…read moretime getting there and hour doing it all, and find out that the appointment was actually over the phone the whole time. no one told me and it was not an email and it was not anywhere and it was not in messages either , documenting things they are horrible at besides documenting a bunch of mental illnesses they love to do that . Waste my whole time . Ask $1,500 questions before you hang up the phone because then you'll be sure that everything is all set set and you won't have to completely waste your time maybe, all they care about is money and they just act like a good doctor like many psych doctors what a big b******* game.

I have been going to Island Counseling for almost 7 years now and have never had a bad experience…read more What I read in these reviews sounds like a few people's rare bad experiences, but it is definitely not what I've witnessed or experienced there. The receptionists do seem pretty busy and always doing something, but I think they have a lot to stay on top of and are trying their best. I've seen some pretty interesting people in the office and the receptionists are always very kind and patient with these people. Moreover, I've recently been having issues with post-partum and have had to go in more often. If I can't wait till my next appointment and need to come in sooner, the receptionist takes my name down and calls me as soon as there is a cancellation - this is normally a matter of a day. I've never had that efficient of service in any other doctor's office. A few people commented that they think the staff just hands out pills and sends you on your way, which is a little misleading. There are some staff members who specifically deal in just medication management - not therapy. In fact, most psychiatrists are not therapists. Yes, they listen to see what is going on, but their role is not to counsel you like a therapist would. However, I have found this staff to go above and beyond when need be. II have been seeing Pat Senior since I began and for years I really only needed medication management; what I was doing worked, and we only needed to check in every few months to make sure it was still working. This could easily be done in a 15 minute appointment. However, since having my baby nine months ago, I have struggled a lot to get back on course. Pat meets with me every other week and goes far beyond just throwing pills at me. Yes, she tries to adjust my medication to find something that will work but that's what her job is. Even though her role is not to be a talk therapist, she still listens to me and gives me other ways to handle my issues without resorting to medicine. In terms of advertisements in a doctor's office, this office has no more ads than any other modern medical office. They all have signs and brochures for different products. They don't push any of these products on you; the information is just there for the taking. I'm also not sure what happened with the person who couldn't find seating. They give you papers or the tablet to fill out and you can sit on their numerous couches or chairs in the waiting room. I really think this is an excellent place to receive help. If you call and there is a wait to get in, it's because there are so many people who want to work with this staff.

Island Counseling is the Worst place EVER ! They double and triple book people for same doctor…read morestarting at 9am, then the doctor ( Tobacco ) will stroll in at 11am if you are lucky ! So at this point for an 11am appointment you already have 6 to 9 people waiting in front of you. Those people have been waiting for hours for a doctor that isn't even in the office hahaha. Needless to say you are stuck in that hell for hours !! You take time from work to go to a doctor's appointment and you return to work 4 hours later if ya lucky! This place does not give two flying F***** about you or your time! To make matters worse, once you are called ( hours later ) Tobacco will do one of two things, if he is really backed up ( usually always ) he will call you and a few other off to the side and say, I sent ya meds to the pharmacy-make ya next apt bub-bye... Or he will take you in his office and talk politics with you. With NO regard for the others waiting out in the waiting room for hours and sit there to tell you how much he loves the president for a good 30 to 45 min!!!Nothing about you, all about politics! Never in my years have I seen such a blatant disregard for people that need proper counseling and their time! Stay far away from this place, BAD BUSINESS !!!

Definitely one of the most sparse uncomfortable waiting areas I've ever had to sit in! Freezing…read morecold in here.

Vision will not honor the discount program they are listed for. Suck you in to order glasses but…read morethen informs they don't honor the discount program

This guy was literally the rudest most condescending person I've ever spoken to. I asked if they…read morehad openings for psychiatry and his response was "that depends on what your issue is, if you can pay and how we work together." I was horrified by this interaction. Does he not realize the difficulty it takes for someone to call about psychiatry or therapy? Being rude in the first 15 seconds of the phone call is certainly not helpful. If I could give zero stars I would. Clearly I will not be going there.