I am absolutely shocked that this place is only rated with 2 stars. Having been in & out of…read morerecovery for 30+ years this is BY FAR the absolute BEST Detox, CSS & treatment program in the entire state of MA. In fact having spent 40 days in Hazelton in Minnesota years ago, the BEST treatment center in the World (or definitely in America) as Betty Ford modeled HER PROGRAM after theirs, I can say with 100% honesty that Washburn House is #2 in my mind, heart & experience to Hazelton. The compassion of the staff is like NOTHING I have found at any other treatment center, not by 1 or 2 staff members by by 99% of them, if not ALL. They deal with patients everyday that are physically sick and mentally & emotionally defeated due to the decisions we've made before landing at Washburn that has most times left our lives in turmoil, if not the WORST POSITION EVER, or very close to it. I definitely couldn't do the job that ALL of the employees at Washburn House do everyday. Having been a patient/client there 3 times, I have NEVER seen any of the employees that work here deal with me or any other client without the utmost RESPECT, EMPATHY, KINDNESS & PATIENCE. This job & the many kinds of clients & situations that employees in any detox program deal with on a daily business is NOT easy. Many times if one goes back a year later as a client to many detoxes in the state, the same employees or the majority of them are no longer there because understandably these jobs can burn employees out in a fairly short time. However, the majority of the same employees have STILL been employed at Washburn House in the 3 times I have gone back as a patient/client with at least a year if not more in between my admissions. Since the very first time I went through my time at the Washburn House. I have HIGHLY RECCOMENDED this facility to anyone who is seeking help for their own issues with alcohol or drugs & who desperately want to get clean & sober in order to begin to get their lives back. If I EVER need to seek treatment again for my own battle with addiction, I would do everything possible in order to seek treatment at the Washburn House again ONLY. Although I believe this is the case with many people struggling with addiction, I will only speak for myself when when I say, no one can make me feel any worse about myself than I am already feeling when I finally land in treatment. The employees at Washburn not only understand this but always do their best to build people up & give them hope. Especially to also let us all know that if we do the right thing upon upon discharge there is HOPE for each & every 1 of us regardless of where we come from, the substances we have struggled with & the fact that NONE of us are beyond redemption & forgiveness from ourselves, our loved ones & from whatever personel choice we choose to believe in as are own Higher Power. If you are seeking help to learn about, get physically detoxed from & shown how to live a life live free of drugs & alcohol. One which you can once again live up to your fullest potential, as well as a complete freedom from a life controlled by any substance that have controlled every aspect of your life in the past for a long time. I absolutely cannot stress getting treatment at the Washburn House. You have NOTHING to lose & more to gain in so many positive aspects than you could ever imagine.

If I could give 0 stars I would This place is disgusting…read more Mice crawling on you in bed Couldn't stay. Tried again year later was in wheelchair due to fractured ankle which I told intake on phone Said ok but when I got there made a big deal and wanted to send me to hospital Don't know why still in business or why people rate good but this place is a total pit and staffunprofessional

I'm totally disappointed in this center since the start of COVID they have gone seriously downhill…read more They ask that if you have certain symptoms to stay home and notify the center. I did just that and was told they may bridge me a script until i feel better 3 days go by no call back. Then I call upset explain and they offer me comfort medicine and have now left me without meds for well over a week. Come on I'm following your rules and being punished for it. Shame on y'all:

If I could give this place a 0 star I would. I had to pick my son up from here, because he started…read moregetting a really bad infection with his teeth, for 2 days they kept telling him tomorrow the doctor will give you Antibiotics...that never happened. I pick him up to bring him to see a doctor and yes he had a very bad infection and also Ammonia in the lungs. He went in to detox here, and they completely Ignored the fact that he needed antibiotics. These people don't care and they treat you horrible. Do you job!!!

I arrived, very enthusiastic about turning over a new leaf, and looking forward to what I expected…read morewould be a benign process. I completely understood the reason for the search of my belongings and my person. I understood why I was not allowed to bring shampoo or liquid hair product onto the unit. I'm still not sure why they took my deodorant and makeup, but, whatever. What followed was a cascade of negatives. I didn't suffer too much from withdrawal, just a little bit of tremor. The lithium they gave me allowed me to sleep well. One of the counselors took me aside as he did everyone, and gave me a three page list of "thou shalt nots." Fair enough. There are no tvs in the semi private rooms. No pictures on the walls. The mattress on the bed was about 4" deep. The food was horrendous. Who eats canned vegetables any more? The groups that they ran were, sadly, a takeoff of AA meetings. I can get that crap free anywhere. There was no real one-on-one counseling. And the staff's overall attitude was one of thinly veiled disparagement. I think I would have been okay with the place but for that attitude. Yesterday moening, on hearing that there was a Christmas tree in the lobby, I snuck downstairs for a peek. The charge nurse asked me where I had gone. I told her. At no point was I alone. She said, "You know, I should strip search you for leaving the ward." That was it. Wow. Of all the ways she could have addressed me, she chose a little bitch-on-a-power-trip statement. After about 48 hours of being treated like a felon, I decided I had had enough and resolved to leave. You should have been there to witness the way the staff acted toward me then. Vindictive. The charge nurse said, "You can't leave until you've spoken with the doctor." I told her, "I'm not here on a paper; I am here voluntarily, and I am leaving. Please give me my stuff." They gave me my stuff. (Except, when I got home, my klonopin was missing. One is the asshole staff actually stole my klonopin). I took my belongings and went to wait for my ride in the downstairs waiting area. One of the the male staff told me, pretty harshly, to get out and wait in the lobby. I went to the lobby. Then another of the staff told me I had to leave the premises. Now, the hospital is in a very bad section of Worcester. I am 56 years old, short, and wear glasses. I am a target, if someone is looking for one. It is November 30th, and cold out. It was drizzling. My cellphone was dead. I ended up hiding on a doorstep in an alleyway next door for two hours until my friend was able to get there. there. F*** you, Adcare. I suffer from an illness. Would you treat a cancer patient that way if she wanted to go home early? Someone with an infection or other visible physical ailment? Your obvious collective contempt for your clientele reveals your underlying belief that we are somehow bad, and need to be controlled, or punished for failing to be "normal." May I remind you here that alcoholism is a serious, tenacious, and often fatal DISEASE? Your Nurse Ratchet act showed me your true motivation (money) and revealed your scorn for those you treat.

This place sucks! You don't see a psychiatrist you don't see a therapist until 5th day. All the…read moregroups are baseless. Go to Menninger instead. If I could give this negative stars I would.

I arrived at the unit for mental health but they first moved me to the detox unit, which I do not…read moreneed. They finally moved me to their next door mental health unit only to arrive and have 3 different roommates, one of which arrived around 2am and proceeded to snore and talk in their sleep, LOUDLY. Upon contacting The Haven, my husband called and was told they WERE in-network with our insurance and when I asked to leave early, I was told insurance would pay nothing due to my leaving AMA(Against Medical Advice) so I stayed. Then, received a bill totally over $100k, with over $6k/night!! I highly DO NOT recommend this racket of a facility. Trust me, save yourself the time, money, and GRIEF that'll end up exacerbating your already acquired mental health struggles. DON'T DO IT TO YOURSELF!

This place is nothing but a scam they are extremely rude and do not care about their patients. It…read moreis all about getting you stuck taking a daily medication that doesn't help so the can have financial gain.this place is a complete waste of ti.e and effort

Extremely negligent and careless staff and doctors , I scheduled an appointment and s spent all the…read moretime getting there and hour doing it all, and find out that the appointment was actually over the phone the whole time. no one told me and it was not an email and it was not anywhere and it was not in messages either , documenting things they are horrible at besides documenting a bunch of mental illnesses they love to do that . Waste my whole time . Ask $1,500 questions before you hang up the phone because then you'll be sure that everything is all set set and you won't have to completely waste your time maybe, all they care about is money and they just act like a good doctor like many psych doctors what a big b******* game.

good care. got me in quickly. Overall good staff. Nice tvs. Thanks Hope this helps other peopleread more

My father recently completed alcohol detox there. Staff…read morewere incredibly short and rude with my mother, both during intake and on the phone when she repeatedly tried to tell them the medication list they had for him was incorrect and included gabapentin, which his doctor had recently taken him off of due to a prior adverse reaction. Instead of checking/confirming with his doctor, they brushed her off and said "We have the list from his pharmacy"--- which was not correct because it still included the gabapentin. When she called to follow up (because she did not feel heard by the intake staff), or to ask a question about insurance coverage, staff either told her they would call her back but never did, or transferred her to voicemail, and her messages were never returned. THEN, when my dad returned home, he was so overmedicated on downers that he was slurring his words! When my mom called Adcare to ask what kind of drugs they had given him and when, they said the night before he had been given a combination of ....melatonin, benadryl, AND GABAPENTIN!!! A quick Google search, and even a non-medical professional can find out that that's not a recommended combo, especially for older folks who could have slowed breathing, fall risks, etc, (and definitely not for people who have had adverse reactions). Finally, the discharge paperwork they sent home said, "Patient given a prescription for Narcan." and the box was checked!! My dad is trying to kick alcohol -- Narcan is for opioids, so we are not sure what to make of that. Patients are more than addicts, they are vulnerable humans who are there to get help and care. They and the people who love them are trusting that they will be safe there, and deserve better. This might have been a better review, if staff had approached a caring family member's concerns with empathy instead of brushing them off, and been willing to take a moment to check and confirm my dad's meds list.