I'm totally disappointed in this center since the start of COVID they have gone seriously downhill…read more They ask that if you have certain symptoms to stay home and notify the center. I did just that and was told they may bridge me a script until i feel better 3 days go by no call back. Then I call upset explain and they offer me comfort medicine and have now left me without meds for well over a week. Come on I'm following your rules and being punished for it. Shame on y'all:

good care. got me in quickly. Overall good staff. Nice tvs. Thanks Hope this helps other peopleread more

My father recently completed alcohol detox there. Staff…read morewere incredibly short and rude with my mother, both during intake and on the phone when she repeatedly tried to tell them the medication list they had for him was incorrect and included gabapentin, which his doctor had recently taken him off of due to a prior adverse reaction. Instead of checking/confirming with his doctor, they brushed her off and said "We have the list from his pharmacy"--- which was not correct because it still included the gabapentin. When she called to follow up (because she did not feel heard by the intake staff), or to ask a question about insurance coverage, staff either told her they would call her back but never did, or transferred her to voicemail, and her messages were never returned. THEN, when my dad returned home, he was so overmedicated on downers that he was slurring his words! When my mom called Adcare to ask what kind of drugs they had given him and when, they said the night before he had been given a combination of ....melatonin, benadryl, AND GABAPENTIN!!! A quick Google search, and even a non-medical professional can find out that that's not a recommended combo, especially for older folks who could have slowed breathing, fall risks, etc, (and definitely not for people who have had adverse reactions). Finally, the discharge paperwork they sent home said, "Patient given a prescription for Narcan." and the box was checked!! My dad is trying to kick alcohol -- Narcan is for opioids, so we are not sure what to make of that. Patients are more than addicts, they are vulnerable humans who are there to get help and care. They and the people who love them are trusting that they will be safe there, and deserve better. This might have been a better review, if staff had approached a caring family member's concerns with empathy instead of brushing them off, and been willing to take a moment to check and confirm my dad's meds list.

I am absolutely shocked that this place is only rated with 2 stars. Having been in & out of…read morerecovery for 30+ years this is BY FAR the absolute BEST Detox, CSS & treatment program in the entire state of MA. In fact having spent 40 days in Hazelton in Minnesota years ago, the BEST treatment center in the World (or definitely in America) as Betty Ford modeled HER PROGRAM after theirs, I can say with 100% honesty that Washburn House is #2 in my mind, heart & experience to Hazelton. The compassion of the staff is like NOTHING I have found at any other treatment center, not by 1 or 2 staff members by by 99% of them, if not ALL. They deal with patients everyday that are physically sick and mentally & emotionally defeated due to the decisions we've made before landing at Washburn that has most times left our lives in turmoil, if not the WORST POSITION EVER, or very close to it. I definitely couldn't do the job that ALL of the employees at Washburn House do everyday. Having been a patient/client there 3 times, I have NEVER seen any of the employees that work here deal with me or any other client without the utmost RESPECT, EMPATHY, KINDNESS & PATIENCE. This job & the many kinds of clients & situations that employees in any detox program deal with on a daily business is NOT easy. Many times if one goes back a year later as a client to many detoxes in the state, the same employees or the majority of them are no longer there because understandably these jobs can burn employees out in a fairly short time. However, the majority of the same employees have STILL been employed at Washburn House in the 3 times I have gone back as a patient/client with at least a year if not more in between my admissions. Since the very first time I went through my time at the Washburn House. I have HIGHLY RECCOMENDED this facility to anyone who is seeking help for their own issues with alcohol or drugs & who desperately want to get clean & sober in order to begin to get their lives back. If I EVER need to seek treatment again for my own battle with addiction, I would do everything possible in order to seek treatment at the Washburn House again ONLY. Although I believe this is the case with many people struggling with addiction, I will only speak for myself when when I say, no one can make me feel any worse about myself than I am already feeling when I finally land in treatment. The employees at Washburn not only understand this but always do their best to build people up & give them hope. Especially to also let us all know that if we do the right thing upon upon discharge there is HOPE for each & every 1 of us regardless of where we come from, the substances we have struggled with & the fact that NONE of us are beyond redemption & forgiveness from ourselves, our loved ones & from whatever personel choice we choose to believe in as are own Higher Power. If you are seeking help to learn about, get physically detoxed from & shown how to live a life live free of drugs & alcohol. One which you can once again live up to your fullest potential, as well as a complete freedom from a life controlled by any substance that have controlled every aspect of your life in the past for a long time. I absolutely cannot stress getting treatment at the Washburn House. You have NOTHING to lose & more to gain in so many positive aspects than you could ever imagine.

If I could give 0 stars I would This place is disgusting…read more Mice crawling on you in bed Couldn't stay. Tried again year later was in wheelchair due to fractured ankle which I told intake on phone Said ok but when I got there made a big deal and wanted to send me to hospital Don't know why still in business or why people rate good but this place is a total pit and staffunprofessional

HBM has inpatient and outpatient programs, both of which are good, but please take negative reviews…read moreof HBM with a grain of salt as most are commenting on the inpatient program only and as people are often sent to inpatient when they don't want to go so it can feel like a loss of freedom, when really it's about taking all responsibilities away so you can focus on yourself. The building facilities are new and clean, the cafeteria could be better but isn't terrible. Everything else aside the staff is great and they really care, as rough as it is to be inpatient and as frustrating as it is to be there day after day I felt like the staff really cared and made an effort. Most times other patients were upset it was due to the necessary rules of the place. The staff are openly supportive of each other, waving to each other or giving each other a supportive hug when they come back to work after being away; that shows a real team who really cares. Whatever might be said about the inpatient experience, their outpatient program is where they really shine; excellent clinicians, a safe and supportive place for group, and an environment that seeks to help and prepare you to return to your life. They have patience beyond the limits of most and their women's trauma program is superb. Group includes process, skills practice, expressive therapy, yoga, support dog visits, as well as a coffee bar, breakfast and lunch provided as well as transportation to HBM and home for any patient who needs it. Having done inpatient and outpatient I felt safe, truly seen, and cared for in my weeks there.

They don't treat any medical conditions. Vomitted for two days without any medical staff asking if…read moreI was alright. Treat you like a criminal

Hello, I am writing…read morethis message because I feel that you have failed me as my Primary Care Provider. I have seen you or your NP, Mr. Abraham Ballah for my current condition with my back pain. The medication prescribed has been helping to get my pain from level 8 to level 5. An x-ray was ordered on the day that I saw Mr. Ballah. No one reached out to me to tell me my results. On 9/9 I left my job in an ambulance to the Emergency Department because of the pain in my back. The ED doctor suggested an MRI to see the Spine Center. The MRI was done on 9/8. However, the MRI was not read by the time of my appointment at the Spine Center with Jason Langlois, PA. on 9/18. It was a wasted appointment. I faxed my paperwork for PLML. You then referred me to the Spine Center to sign off on my PLML paperwork. Upon contacting the Spine Center, I was told that they do not sign off of PLML paperwork. I was also told by the representative that my PCP is supposed to help me with this. I spoke to the Dr. Chen at my appointment at the Spine Center on 10/18 about helping me with the PLML paperwork, and she told me that she has not ever done that. You, Dr. Semaan have basically dusted your hands with my care about my back situation once I saw the Spine Center on 9/18. I have been out of work since 9/9 due to my condition. My financial income has been severely my ability to pay my medical bills and caused a great deal of anxiety as well as bad mental health. I am unable to go back to work until a doctor listens to me. You, Dr. Semaan are my primary doctor. Which means to me that you are the doctor that should be my first PATIENT ADVOCATE! The person that referred you to me has left your care due to your poor bed side manner and lack of care for your patients. I will need to find another provider. I will be cancelling all future appointments. Very Disappointed, Ugeana Grant

Dr Rita Seeman is an outstanding family practice doctor. She care for her patients…read more Her nurse Danielle amazing services. The office staff are the most horrendous, unhearted people I met. They never smile, or make an attempt to assist a patient's when they need to change an appointment for x or y reason. Not sure why they work there. A better and supportive staff should be provided for Dr. Seeman. Her staff does not support her kindness!!