store associates Kai and Lughiana have always helped me quickly and effectively. whenever i need…read morehelp locating an item or need assistance with getting something from the back, they have never disappointed. excellent customer service and attention to detail

I went to buy my daughter Christmas pajama bottoms in the women's department. When she opened them…read moreon Christmas they were Men's!!! Somebody messed up and needless to say no more Christmas pajamas. D

Oh, what a visit this was. This was honestly the only reason we made the trip to Hagerstown. My dad…read morehas a love for his Skechers and wanted another pair. We walked in and looked around for a bit. Not seeing what he wanted where we were looking we asked where in the store would be the style he was looking for. We were told it was towards the back of the store. We started to head that way. Ten seconds later and they are yelling at us. Why? Because where we were, we were kind of blocked in. A gentleman in a wheelchair was trying on shoes blocking the one aisle. They employees were blocking the other part of the aisle, leaving for the only way to get to the back of the store behind the register. That was exactly why they were yelling at us. Because we walked the only way we could. We were told that we weren't allowed to walk behind the register. Well, one of two things here. Have an employee at the register so that we would know it was the register. Or be understanding that this is the ONLY direction we could walk. When my dad did find what he wanted and went to pay he asked if there was a senior citizen discount. Instead of saying yes and giving it to him they had a very harsh tone asking his age. We all know how a man near 70 year-old doesn't care if he hurts your feelings with what he says. That was my dad at that point. He ended up getting the discount, but only after the employees felt like their attempt at embarrassing my dad failed.

We visited the Skechers store at Hagerstown in the early evening today (Saturday). The salesman at…read morethe checkout desk was kind and provided excellent customer service. Thank you!

Every time I shop at Hagerstown Marshalls I hope for better service during check out. The manager…read morewas once again up front at the check out yet the line was backed up without any end in site. I personally saw two other associates while shopping. This will be the last time I set my items down and leave. I've never had this issue in Frederick and it's definitely worth the drive.

The service at this establishment is absolutely horrible. The entire staff needs to be replaced,…read moreand I will be contacting corporate when I get the chance. I rarely come here, but my recent experience with two employees has ensured that I will never return. I was out on my usual night walk when I saw two women leaving as the store was closing. I had my AirPods in, but the volume was low enough that I could still hear my surroundings. As I walked past them, one of the women was putting on her coat, while the other kept staring at me with a disgusted look. I briefly made eye contact before looking away. I know that one of the employees sometimes walks in the same direction I was headed, so I made sure to walk ahead of her to ensure she felt safe--because I know I wouldn't feel comfortable if someone was walking behind me late at night. As I continued walking, I heard both of them laughing at me. I know they were laughing at me because neither of them was having a conversation, and there was nothing else happening that could have been funny. This behavior is completely inappropriate. I am significantly younger than these women, and it's disturbing that they would judge and mock someone like that. It's disgusting that this establishment employs such judgmental and miserable people. Edit-- I honestly don't know if one of them was the manager, but either way, this is highly unacceptable and should not be happening especially toward someone much younger than them.

Nice store, checkout person very friendly Found some nice…read morethings... a few even on sale

Marshall's FTW! This particular Marshall's is waaay out of my geographic acceptability range, but I…read morewas visiting Frederick last weekend with some friends. These friends, despite having been vaccinated for some time, are still skittish eating indoors and had reserved a lot of outdoor tables. Unfortunately, April weather didn't care that we were trying to social distance. I was freezing my toes off the first night we were in town and had dinner outside. The next day I knew I had to get to a store and buy more acceptable clothing for eating outside. A few of us ubered to Marshall's. Initially I was worried because Marshall's had cleared almost all of their cold weather clothes and shoes away. My initial recon didn't yield much in the way of options. Fortunately, a deeper dive allowed me to discover some fancy-ish joggers and a high necked top that would provide more warmth than anything I'd packed. All told, my total $$$ spent was $48 and that included the Uber. Glad that Marshall's is a staple in most cities and towns. It comes in super handy!

The customer service is good. We came here to buy men's pants and the staff was very helpful. This…read morestore looks new and clean. Penny's had a good selection of clothing. This store is part of the mall and there is a large parking outside. The costs are less than other department stores and the quality is comparable. I do recommend Penny's for shopping clothing.

J C Penney Spa and Salon is a great place to go if you are looking for friendly staff and a "to die…read morefor facial". Amanda has been doing facials for me for approx. 10 years and she is awesome. I have had gift cards given to me for several other spas and they do not compare to the facials that I get by Amanda.

Have rented tuxedos and formal wear at least 4 different times from this business for my daughter's…read moreweddings and such and they have been great. Their fit and measurements always come in correct. Highly recommend this business.