They did a great job fixing my lawnmower in a timely manner but the owner was the rudest and…read moreinconsiderate person I ever had to communicate with. Honestl! Sadly, I wouldn't go back and a good lawnmower guy is hard to find.

I was potentially a brand new customer, and the owner treated me horribly. I called to ask about a…read morespecific part I needed for my STIHL leaf blower, because they are a STIHL dealer. Apparently they sell used equipment parts, and new. When I called, I was trying to price out a new part not knowing about their used parts business. He acted as though I should know that, and seemed put off that I didn't. It's the first time I've ever experienced a dealership of new equipment that has a used parts side business. He said over the phone gruffly that he had at least one, if not many of the exact part I needed in stock. His wording was confusing though. He said "We have the part on site". I asked him what did that mean? Are they at your dealership? On site could mean a warehouse nearby depending on how you look at it. I asked him again "Do you mean at your dealership" ? He said again "On site". He kept repeating "On Site" without explaining. Once I decided to let that confusion go, I assumed he meant at his business, even though I still wasn't 100% sure. He then said it was a part that was normally around $40 new, but he would sell the used part for $20, which he said was 60% off. I didn't argue that it would actually be $16, because based on his attitude at that point I decided to let it go. I told him I was on my way. I was under the impression that the part would be waiting for me when I got there, because he seemed to act like he had his eyes on it when I originally called. So I drove the 20 miles to get there. When I finally got there, there were two nicer younger guys that I was hoping I would be dealing with as far as the transaction went. They were polite and friendly. Unfortunately, the owner was the one I would be dealing with. He didn't greet me, even though I was clearly waiting to talk to him for a few minutes. He just kept working on some customer equipment issue at his work bench for 5 minutes, even though I was standing right by him. Finally I got his attention and reminded him that I came for the part we had talked about. He gruffly started looking for the part that I thought he would have waiting for me when I got there. He spent a few minutes looking, and then told me "There is no part, maybe a flaw in the inventory", and gave me a shrug. I then asked the younger guys if they could look up the part, and see if they had a new one in the store, because I didn't care if it was used or new. As they started looking, I said to the owner "You seemed annoyed with me on the phone, but I really thought you had actually bothered to get the part because you were off the phone with me on hold seemingly looking for it. "Don't tell people you have multiple of a certain part on site when you don't ". He didn't apologize for anything, and acted like it was my fault. He then asked me to get out of his store, yelling like some lunatic. He went from grumpy, to super angry in about 2 seconds. I agree he is technically the king of his castle, and I can tell his workers are afraid of his personality, because they probably had witnessed it many times and started to try and look busy working on anything they could find in front of them. I must say given the situation, I understand mistakes happen, but don't act rude to customers that are only there because of your word in the first place. If your word is no longer honest or trustworthy, time to find some help that can service the phone line properly, and stay out of site of your customers if you seem to hate them that badly. I've never been asked to leave any establishment or business in my entire lifetime, and I'm 50 going on 51. You can be "King Of Your Castle", but understand customers can and will continue to voice their opinion about you and your business. I just noticed this similar thing had happened to another poor customer in the reviews shortly before I witnessed this happening to me. I truly hope you get some help for your obvious anger issues. Everyone has bad days, but this looks like a common reoccurring problem you seem to have looking at some of your reviews. Zero stars.

If you think high quality furniture sold by top-tier professionals is a thing of the past, please…read morego to Vandenberg Furniture. Our purchases over 30+ years have been superior quality in every way, and the sales team at Vandenberg's make furniture buying a pleasure. There were never many retail businesses of this quality, and there are even fewer left. Anything you buy here will likely be in use by your grandchildren.

Great place, great service, and beautiful furniture! Can't say a bad thing about anything related…read moreto our purchases of several pieces of furniture or the delivery experience. Go there!

I have had 2 previous wonderful experiences with Migala. I called October 15 and asked about…read moreordering more of a previous wood order from many years ago. I wasn't sure if the company was still making the material. I spoke w a woman named Lexi. She said she would get back w me. I called again with the square footage of my room and left the information with the woman who answered the phone. I didn't hear back that week and called again on October 23. I was told that the info was in Lexi's email and that Lexi was "on a well deserved vacation" and was off for her sons birthday. I asked when I should call back. The woman told me "like I said Monday the 31st" (FYI..she never said a date. Just said she was off). I called yesterday, November 3, giving Lexi some time to catch up after her vacation. She answered the phone and asked what I needed. So I went through the whole story. She told me she left me a voicemail (if she did, she left it on wrong number, I have no history of a missed call or of a voicemail from her). She told me the material is discontinued. I asked for the name of my product. She didn't want to look it up. But finally did. And I asked her for the company's phone number (I figured they might know where else I could get something like this or mill it for me...because she suggested they may), she said "you can Google it". I said, no, you can give it to me....she hung up on me. I did call back to talk to a manager and was sent to their normal voicemail. It was approximately 8k worth of hard wood that apparently she didn't want to sell me for some reason. I called the manufacturer and was told that in fact this was not discontinued, they re-mill it all of the time and that they have 8,000 square feet in their warehouse. I called 2 other vendors to check prices and "miracle" they found it and quoted me on the phone right then. So run away from this place. Do not use them.

This is an update to my post 2/2019. Talked with customer service and Nate. They looked at seam…read moreof carpet and said it should be repaired. They sent out another installer and he did a great job. Very happy now with the service. Very good customer service department.

I switched from the Kalamazoo location to this location a couple of years ago and was AMAZED at how…read morethe staff at this location goes the extra mile for their customers! Not just my annual service and pickup, but this year I hit a stick and the mower stopped working. I have a large area to mow and the grass grows tall and fast, so when I called in a panic because I was worried I'd get a ticket for tall grass, they came right away! Not only that, but they picked my tractor up at 8AM and brought it back at NOON the same day! They also troubleshot a problem I was having with the clevis on my cart bending and attached a new part in a different configuration so it would hopefully prevent any further issues. Jim and Don are the nicest guys and I always have pleasant conversations with them. It seems to honestly make them happy to give such great service and I am not exaggerating when I say they go above and beyond to make sure they can do all they can for you. Jim even said he'd have mown the lawn if he'd had the time today! I cannot recommend them enough and am so thankful the Kalamazoo location was too full to take me a couple of years ago, because paying a little extra for the pickup/dropoff to Plainwell isn't that much more and totally worth it! I am hoping to purchase a home generator at some point and this will be the business I call first!

Best John Deere dealer . I have been customer of Steensma for fifty years . Honest family always…read morebeen great .

Jayd and his team made buying our car very effortless. I was pleased with the whole team and…read moretheir attention to detail and customer satisfaction. I highly recommend this dealership.

I had a great experience purchasing a car from Diamond Auto Sales last week. The staff was super…read morefriendly and helpful (NOT pushy like I have experienced in the past) and the office was very clean and welcoming. I have noticed they always have a great selection of good looking cars outside so I was excited to finally be in the market to take a serious look. They made sure to let me know that if they didn't have what I was looking for , then they could get it - but I was glad to find something on the lot that fit all my needs and at a very reasonable price. They also gave me a great trade in value for my old beat up car so I was very pleased. Thanks to Ryan and Jayd, my car buying experience was very relaxed, comfortable and FUN. I love my new Kia and cant wait to drive it for many years ! I definitely recommend checking out this dealership if you are in the market for a car.

they have serviced mowers which had been screwed up by another local service provider. their prices…read moreare lower than their competition and their turn around time is pretty good. I have not walked away dsappointed and they have not tried to sell me more than what was needed to make the repairs.

I don't live in Marshall but when we visit family here it's the go to store for everything we need…read morewhen doing projects around the house. For lawn and garden, and virtually every item you need for household repairs and improvements, you'll likely find it in this store.

The team at Herman's Hardware always help me find what I'm looking for and give me the advice I…read moreneed for any DIY project, any other big box hardware chain can hardly compete with the customer service. I highly recommend them and they have more stuff to sell than meets the eye. Try walking through and see if you can find out where it stops. They also have a large historic collection of hardware and local memorabilia on the walls. They are not your typical hardware store in the best ways.

Great prices, great selection and great service! Come grow with us today. With ten years in the…read morebusiness we can help you maximise your garden. Stores opening in Taylor and Jackson Michigan soon.