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    Level King

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    Stone Systems Of North Texas

    Stone Systems Of North Texas

    3.1
    (35 reviews)

    I purchased quartz countertops through Home Depot, and the job was subcontracted to Stone Systems…read more On the one seam required they did not match the simple veining and instead left me with this (see photo), and said it is within their acceptable tolerance. (I was never given the chance to see this beforehand or approve it.) Check your paperwork to make sure they are not the subcontractor. They also did not bevel two corners of another section. I want to be clear that this review reflects on whoever made the cuts for my countertop because the crew who installed it were super-nice and polite and put everything in beautifully. It's not their fault that they were sent to my home with the veining pattern misaligned.

    We were working with them through Costco. I want to start by saying that Daniella my coordinator…read morewas fantastic and the folks they sent out to get measurements deserve 5 stars. However we had issues with both installations. Our waterfall counter had an extra hole cut in them for an electrical outlet that was not needed. I ended up letting this go and having an outlet installed there but only because I didn't want to wait months more to have a working kitchen. The fireplace had two issues. First on installation day they didn't have all the pieces so they had installed the main piece surrounding the fireplace without properly cutting out the opening. They then had to send out a special crew to try and miter the edges while the piece was still installed. The did finally get those pieces finished and fitted, however we discovered that they have left 1/4 - 1/2 inch gaps between the stone and the wood frame. Thus leaving exposed wood next to our open fire. This was supposed to be covered by the stone based on my original conversations with the gentlemen who came to get measurements. I asked for them to help me find a solution to this issue and installation problem but almost 6 months later now and I can't get a single response from anyone but Daniella. All she has been able to do is pass my frustration along to other teams who then ignore me. This shouldn't be something I have to fix on my own as it was an installation issue caused by their negligence. I will not be recommending them to anyone I know and have left a complaint with Costco.

    Level King - masonry_concrete - Updated July 2026

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