I want to begin by saying that this is one of two negative reviews I've ever left anybody on Yelp or anywhere else. I usually chalk things up to a bad experience, and I don't want to taint anybody else's opinion, but this person is so negligent I wanted to share it.
Lety did a good job until she got a BAD ATTITUDE. For the most part, I didn't have to tell her what to do, but her helper wasn't used to handling expensive things (my assumption from the way she picked up a 200-year-old statue by its head!!!), and she either mishandled things or cleaned around them without moving them.
I should mention that my home is 'under-furnished' and doesn't have any clutter. I am very neat.
Lety would consistently arrive at my home when she felt like it. Her commitment to be here, for instance, at 10:00 AM. usually meant that she'd arrive at 10:30 or 11. I'd spoken to her about this many times because I have a business office in my home, and I need to make sure that I plan my appointments when she wouldn't be vacuuming, etc.
Last week, I texted her the night before she was due to clean. I asked her to come at a specific time, and I asked her to confirm that. I specifically asked her not to be late. She showed up almost a half hour late anyway. She told me she had traffic. I told her that there was always traffic and it's important that we plan for these things. She didn't like that.
Then I showed her the dent that she or her helper had put on the side of my very expensive stainless steel refrigerator. I had talked to her about the refrigerator the first time she came here because it was so expensive, and it was the first time I owned such a good appliance. I asked her to be very careful she didn't dent or scratch it.
I don't know what upset me more: that she put a dent in it or that she didn't tell me. Yes, I was 100% positive. Because she was so late, I asked her to come back later in the day and explained that I had a meeting that I had planned at a specific time, and I couldn't rearrange it so she could clean. She said she would be back at 3 o'clock. At 3:10, she texted me to tell me that she would not be returning because I had too many problems. What was she even talking about? Or was she just really uncomfortable because of the dent in the refrigerator? I'll never know.
I was shocked she quit because, for the most part, the only feedback I gave her was that she did a good job. If she failed to do something and I discovered it once she'd left, I just did it myself. The problem that she left me with was a dented refrigerator.
Would I recommend her? If you don't care about her reliability and you're in a position to oversee everything she does, then go ahead. read more