I used this company to move from California to Texas. I originally spoke to David who was really nice and promised he would take care of me and all of my things. I will preface by saying if I had moved locally and the same crew that packed my things would have unpacked them I would have given them 3 stars. There were a few things that they didn't pack correctly that got damaged (including 2 dyson vaccum cleaners, shelves, rugs), but they didn't damage the home on the way out and they were there on time and were mostly fine. What I was not aware of, is the garbage crew he would send me in Texas.
His guy in Texas that was dropping of my belongings called me EVERY DAY for a week to see if I could move in a day earlier. I realized they had planned out the trip perfectly so there would be no time in between drop offs, but I told them when they came to pick up my stuff that I couldn't move in earlier than Friday. Every damn day Ran, called to harass me and see if I could move in earlier. He also made me show up on moving day at 7 am to collect money, even though his crew didn't show up until 8:30. In addition, he tried to charge me $700 to move things on a dolly up a 110 ft. driveway. Yes, I walked it and counted it because I thought it was so ridiculous. The home is part of 6 homes that were on a lot that used to have 1 large house, so if it was all the same house would they still have charged me? No, Ran was clearly annoyed he had to kill a day in Texas and was trying to find a way to weasel some more money to make it worth it. He even told me that if it was Miami it wouldn't be a big deal, but in Texas he has nothing to do and doesn't want to have to spend a day. I thought he was joking, but things continued to get worse. At first 2 guys showed up and did a pretty good job. But later he brought 3 additional guys that didn't know their right foot from their left. He said he had to charge me extra because he needed more guys, but it took a crew of 5+ to pack my original home so I'm not sure why he thought he could get away with 2. And frankly, he could have since the additional guys he brought were worthless and damaged my home. Literally, the first step one guy took his boot scratched my brand new floors. I ended up negotiating with David to pay $500 instead of $700 and Ran was so upset, he was screaming at everyone. Me, his employees, even the housekeeper that came to clean my house. He was the most disrespectful, garbage human being I have ever had to be around. At one point, he got so pissed he walked away without putting my bed together and my child's crib. I was on the phone with David at that point, and I asked him are you not putting my bed and crib together? And he admitted that if they took it apart they were supposed to put it back together. I had to pay 2 decent guys who stayed behind because they couldn't believe how garbage this guy Ran was, and they finished the job on their own. On top of it all, Ran left a mountain of garbage in my front yard that belongs to the whole community, and he turned in a FAKE plant at customs. It was a $180 faux fiddle leaf fig tree, and the tag was in the vase, and he yelled at me that if he tried to argue with customs I would have had to pay a ticket. I'm no customs agent, but I'm pretty sure if there is a tag on a plant saying it's fake it would be let go. This guy didn't even tell me, I had to ask where the rest of my things were and 2 total were taken at customs. I don't have words for how poorly things went after I paid them $7000 to relocate my items. NEVER AGAIN. Please, if you're in LA message me and I'll send you an amazing guy who moved me 4 times (3 homes and 1 office). Stay away from this company. I'm out the money I paid, plus the about $1000 in items that were damaged or didn't arrive. Not to mention the repairs I have to do on my floors. read more