Zero stars is not an option, or else I would choose it. Do not use this company. I booked weeks in advance for an afternoon unload of my storage container. The day before, I was told they had a 7 AM job the next morning that would be completed by 12 PM and I would be the second job for the day.
After 1 PM, I revived a text that they were "still stuck on this move." I thanked them for the update and asked for an estimated arrival time. At 3 PM, two hours later, I asked for an additional update and was told "not exactly sure, today."
At 4 PM I called and received no answer. At 6 PM I called again and was told they would arrive between 7 and 8 PM. They did not arrive. I called multiple times after 8 PM and received no answer or return text. Finally at 10:17 PM, I received a text that they were "getting on the freeway."
By that time, I had obviously already made alternate arrangements and had booked more expensive last minute movers for the next morning and payed extra to delay the date of the moving container pickup.
I can understand a job running over an hour, maybe even two. But, I cannot understand a lack of communication or poor customer service. It seemed the company had two options: tell their morning customer that the 5 hours they booked were up and they had to fulfill a commitment to another customer at that point; or, tell me at 1 PM that they made a mistake and could not make it, allowing me the time to find other movers during business hours on a Friday afternoon. Unfortunately, they did neither of these things and really left me in a bind. Extremely disappointing. Save yourself the headache and book with some more professional and reliable. read more
