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Merit Moving Systems

4.4 (70 reviews)
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Credenza. They dropped it and cracked the whole piece down the side, damaged corners and knocked the shelves out of alignment.

AVOID AT ALL COSTS. This company is negligent, evasive, and unaccountable - totally corrupt and fraudulent. If you value your belongings, do not use Merit Moving Systems. My cross-country move with Merit Moving Systems | United Van Lines has been an ongoing nightmare since delivery on September 17, after I paid them over $8000 for the move. A significant portion of my shipment arrived damaged or destroyed. They dropped and smashed my $5,000 credenza beyond repair. I have clear before-and-after video evidence, and even their own repair team confirmed it cannot be fixed. Despite paying for additional insurance, they are offering $1,800 and refusing replacement. Movers self admittedly used straps that cut into and tore my couch which can't be repaired, and they are low-balling that damage as well. Most of my boxes arrived crushed. Wardrobe boxes labeled FRAGILE were collapsed, and most of my vintage glass was shattered. My Pilates Reformer is ruined and they lost parts, but claim I did it! I paid for them to box and move artwork, and it was all damaged from improper packing - they didn't even protect it with packing material before putting it in a regular box. They also lost eight items. Four were accidentally delivered to another customer. The remaining four are still missing, and United refuses to compensate, claiming they "can't verify they were moved," despite them being matching pieces to items I received. Without my knowledge, Merit transferred my belongings from the original semi into a rented U-Haul, causing additional damage and exposing my shipment. I originally contacted United Van Lines but they farm moves out to third-party vendors and freelance day laborers, with different crews loading and unloading and no accountability, which is where Merit came into the picture. After months of desperation they finally sent a repair team to address what could be salvaged. However, for items deemed beyond repair by the team, they have either refused coverage outright or offered insultingly low compensation, regardless of documentation, video evidence, or the additional insurance I paid for. Their approach has been consistent: delay, deflect, deny. Now, four months later, I am still chasing missing items, unresolved damage claims, and unanswered emails. They are the absolute worst. Stay away.

The truck, yes huge and beautiful!
Sonny D.

May 2024 we used Merit Moving Systems, Thousand Palms, CA for our relocation from SoCal to Michigan. Alyson and the gang were very professional from beginning to end. Alyson kept in touch along the way to see how everything was going. The packing/loading was exceptional as was the delivery. Everyone was fun, friendly and professional. I would highly recommend these folks for your next move.

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5 months ago

Excellent pack up, move and partially unpack.Everyone was friendly, efficient and no breakage! Great outfit! Thank you!​

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Ask the Community - Merit Moving Systems

Review Highlights - Merit Moving Systems

Joe was great to deal with on the sales side and Alyson Mattox was fantastic on the logistical side.

Mentioned in 22 reviews

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Angel and the rest of the guys were absolutely incredible! We sent out a last minute request for…read moremovers via Yelp and the Moveoligists were incredibly quick to respond. Not only were they willing to take on the job, but they were also willing to do it with only a few days notice since they had the availability. The safety deposit was a reasonable price and it was easy to send over the money through mobile pay. We received a message the day before the move to confirm that we were still on for our scheduled time. It was great to have that kind of reassurance from a moving team. Especially during such a stressful time! Angel and Jesus arrived early on the day of the move to make sure they had time to meet us and set up. The two of them absolutely crushed the move in amazing time. (And we didn't make it easy on them as we lived up a few flights of stairs!) They were communicative when they took a break for lunch -- keeping us in the loop so we knew when they would arrive. It was so great that all of our stuff was safe and locked up so they could take that time to refuel for the unloading process. We were so grateful to have trustworthy movers take care of this big move for us. We won't be moving for a while, but we will definitely be recommending this team to any of our friends/family that move in the future. For reference our move was from Palm Springs, CA to Indio, CA.

I just had the best moving experience ever, yesterday. Angel at Moveologists seamlessly moved my…read moremom's furniture from her home in Palm Desert to her new place in Westminster (Orange County). What set this apart from other experiences was how last-minute the move was. I contacted Angel on Thursday and on Sunday him and his assistant were moving mom's possessions. Wow! I was expecting availabilities to be a week or two out, but we were able to be taken care of sooner rather than later. The communication between Angel and myself was perfect. He was always available for my last-minute questions and he kept me abreast of the timeline. Such a great experience. Angel saved my butt as I was looking at renting a UHaul and do the move by myself. Nope. I just let the pros handle it! Thanks, Angel!!!

Merit Moving Systems - movers - Updated May 2026

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