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    Hendricks Real Estate

    Hendricks Real Estate

    (33 reviews)

    READ THIS BEFORE YOU RENT FROM THIS MANAGEMENT COMPANY!!…read more Disappointed is an understatement. Since our move-in 3 years ago, we have had continuous, systemic issues with the AC unit. Our first summer here, the temperature skyrocketed to 85 degrees upstairs and the system was completely unable to cool the home properly. We contacted Hendricks Real Estate multiple times; they sent out HVAC technicians on several occasions, but no permanent action was taken to actually solve the root problem. During our second year, they finally agreed to have a technician reinsulate a portion of the unit. While that was a minor, temporary patch, the underlying cooling failure continued. Fast forward to this summer, and the house is still severely struggling. During peak afternoon and evening hours, the indoor temperature sits trapped at 75 degrees and will not drop to a comfortable level until well after midnight. After raising our ongoing concerns again this summer, property management's response was essentially to tell us to deal with it, even suggesting we should sleep in a 78-degree home. I have three children, including a small infant, and 78 degrees is flat-out unsafe for an infant's sleep environment. We pay a premium rent of $3,000 every single month to Hendricks Real Estate. We should be able to live and sleep comfortably in our home! It has been a constant struggle for 3 years to get Hendricks Real Estate to listen to our concerns and make a genuine effort to fix the overall cooling issue. They choose to do the bare minimum, checking diagnostic boxes on a clipboard while ignoring the fact that the property itself cannot maintain basic livable temperatures. Paying top dollar for a home with failing AC functionality is unacceptable. Beware renting from this company.

    This property management company manages properties for the world's most neglectful owners. The…read moreproperties are filled with cheap fixtures, are made from bad construction, and the property management takes weeks to get simple maintenance requests done. If you're looking at a property that is managed by Hendricks real estate, look elsewhere.

    Jason Bernknopf - AustinRealEstate - AustinRealEstate.com

    Jason Bernknopf - AustinRealEstate

    (74 reviews)

    Westlake Hills

    I worked with Jason to both sell my existing house and purchase the next one. I will definitely…read morework with him again in the future & recommend him to anyone who needs a realtor! He's friendly, attentive, responsive, reasonable and doesn't hesitate to share his feedback, good & bad, or just for things I hadn't thought of. I was looking for someone with an experienced perspective, not just a yes-person, and that was my experience with him. On the selling side, some of my family had agents in the past who went unreasonably overboard with staging or bending over backwards for prospect buyers, and that was not my experience here, which I'm very grateful for. We dealt with a Prospect buyer/agent combo who were at times unreasonable, waited until the last minute to ask for things & where the agent didn't do a good job at managing their clients' expectations, and Jason handled a lot of those tougher interactions before I even had to, and was instrumental to getting us through close. On the buying side, he was a great guide & we closed without issues, in the neighborhood I was shooting for & within my budget.

    Jason initially engaged with me regarding my rental, but ultimately refused to take it on after…read morewasting a full week of my time waiting for a property viewing. Only then did he disclose that he does not handle rentals below a certain price point, which he should have communicated upfront. He referred me to another real estate company that has been disappointing, and I am now stuck dealing with the consequences. Overall, an unprofessional and frustrating experience that I would not recommend.

    Let's Move Austin - realestatesvcs - Updated October 2026

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