Went in to buy a Polaris replacement part. Wasn't too excited because I know the part was going to cost a lot. Luckily Lizette helped and me and delivered exceptional customer service. She informed me that Leslie's does a price match which then resulted in me saving over $50. Thank you Lizette, Leslie's is lucky to have you working there! read more

The new assistant manager Lyzette was super helpful with my new pool water! Extremely knowledgeable and friendly with my wife, our water test conversation was easy considering im not a professional! The store did not smell like chlorine, which I love, store was organized and clean! I will definitely be coming back while she's working! (Just made an account because everyone should go there!) read more

Great thanks to Gwynne for helping me change my pool from greenish to blue clear water. My water was not getting into balance and not able to get my chlorine stable until Gwynne comes back to provide me well instructions to turn my pool back to clear water. Now I finally can dip into my pool for the hot summer read more

I only come in here in desperation, typically on a Sunday when the other pool stores are closed. Most of the employees at this location know little about pools and will happily sell you the wrong parts and/or pool chemicals you don't need. You might lucky and find one of the few who know what they doing, but the odds aren't good. It's fine in an emergency when you know exactly what you need and can't get it anywhere else. If you can afford the time, find one of the few locally owned stores and give them your business instead. There was a time when this location was staffed by knowledgeable people who had either been in the business for years or grown up helping with the family pool. Those days are unfortunately long gone. Leslie's corporate also doesn't seem to care as they can't even be bothered to respond to complaints sent from their web site. read more

The manager, Brandon, was super patient and knowledgeable. I'm a new pool owner so I'm learning as I go. My filter wasn't holding water and Brandon helped me to learn that it was because my o-ring was busted. He was able to quickly deduce and get me on my way. I came home, changed the o-ring, and added lubricant and the tight seal was exactly what I needed. Super grateful that Brandon was able to help me through my problem and that I didn't have to call a pool maintenance rep to overcharge me. I will be back again as he is a leader I can trust. Thanks! read more

Great place to go for supplies. They open early and the team is super helpful! I got the pool salt and the cashier even helped me load it in my car . read more

The customer service I received was A+++ exceptional! Not only do they make you feel safe, adhering to all Covid guidelines, wearing masks and such, but they have such a positive and welcoming attitude. Nolan took a look at my pool pump motor, found out what needed to be done, ordered the parts, and kept me updated with all the work from start to finish. Thank you for being one of the better experiences of this year! read more

Worst customer service ever. I placed an order for a pool heater. 10 days after paying, no updates. I called and was given an install date that was 2 weeks out. That makes it almost 1 month after making full payment. The impression i was given at the time of order was that i'll have it installed within 2 weeks. The rep was happy to cancel the order and did not seem interested in having any more discussions. I am taking my business elsewhere. Also at this store is phone is busy often. So it is very hard to get a hold of them and even more difficult to do business with. read more

6/7/18 Went here today for some spa shock for our INTEX bubble spa two ladies working the floor were great helped me get the product I needed / will return again for any product or questions needed read more

Called in for a manifold for my DE filter, within a minute they confirmed it was in stock, on hand. The price was comparable to Amazon and no waiting so I went for it. I got to the store and they had the part waiting for me behind the counter. I had not asked for that but they did. The water test was quick and thorough. Bruno did an excellent job going through the results, explaining the readings and next steps. He made notes on the printout that made sense of everything. Based on an additional promotion that I wasn't aware of, they discounted a percentage off. I've been a customer for years and am glad to cite Alejandro Bruno and his present associate two of the best I've ever experienced! Keep up the great work! read more

Customer service is always great and the managers are always helpful. They are very patient and always knowledgeable

New pool owner. I went over to Leslies Pool Supplies to get some info and parts for a 1996 Hayward Power Flo. Sid was really cool about checking on parts and giving me tips on running my pump. When we first looked up a part for the Doughboy skimmer it came up as discontinued but Sid was great at finding an alternative. This place either has your product or can order it or you. My pool is up and running again thanks to these guys. read more

Just left the pool store. I got to say I had my most positive experience yet. This is the first time I've been to the new location and the older woman that helped me that day gave me A+ customer service. She was polite she help me get everything I needed and even help me with the coupon. read more

Despite having to juggle multiple customers at the same time, Lisa always provides a pleasant experience. read more

Nolan is incredibly helpful and a whiz at fixing pool vacuums and sweeps. He did extra research on parts for me 45 minutes after he'd officially clocked out. Amazing customer service. read more

This review is not about the store, but about a person - Lisa. A wonderful, helping person. Been there twice and both the times the service was outstanding. And this is coming from a Home Depot type guy - a savvy money saver, looking for best online deals etc. Lisa helped me with good advice - she is knowledgeable. We talked about CNY level, FCA, Pool vs Spa, different products they are selling - cost vs quality. I had no idea how to manage my spa but now I feel like I have an advisor I can go to and a place I can buy correct things for my spa. And this place is cheaper than or same as HD for the things I have bought so far. read more

Our pool pump quit working and I was quite worried how much a fix would cost. I called Lisa for her advice and she asked a few questions about my model and quickly said she had one. We shot right over with pictures of what mine looked like on our iPad. She took one look and noticed that her pump would need modified. She blew me away, she took that sucker apart and rotated the input inlet so that it would work for us. She had it back together in record time. She is AMAZING! The price was right too. We feel like we dodged a bullet. She assured me the installation was something I could handle and she was right. Her associate Mario is also quite knowledgeable and eager to please. I'm so glad I shop at Leslie's. read more

My experience at Leslie's pool has been always positive until today. I will give 0 if I can. I went to the store on Tully rd in San Jose to have my pool water tested since it turned green. This is not the first time, so I did follow the steps and shocked the pool twice and run the pump for more than 24 hours. Unfortunately the water is still green. After I waited patiently for 30 minutes to allow the store clark, Gwyen, to take care of 1 customer, I explained to her my problem. She started the test and said that the chlorine is too high and she can not give me any other test results because they will be inaccurate. I specifically asked if she can tell me what the level of the free chlorine and the cyanuric acid are and she told me again that the chlorine is too high??? I asked what the problem for the green color is after I have shocked the pool and she said that she is not sure without even suggesting what I can do for that. Leslie's should hire competent people that can really help their customers. It was a complete waste of my valuable time to go there and did not get proper customer service and any solution/treatment for my pool problem. read more

Bruno is my savior! My Polaris pool cleaning filter died--4 days before my son's wedding! I've got 10 house guests starting tomorrow! I called Leslie's-Bascom Ave--How soon could they fix it? They said--at least a week. I asked--what about Los Gatos? Forget it, they said--even longer wait. They recommended Leslie's on Tully in East San Jose. I called and asked how long? and store manager Bruno said "For sure by 7 pm." I said--7 pm what day? He responded--Today, of course! I drove over--he checked it out--right away!-- and had the answer and the replacement part put in the Polaris--in 10 minutes! Sure, it was a longer drive, but overall, problem fixed in an hour--not a week! Bruno was nice, professional, and showed me what the problem was--From now on, I'm making Leslie's on Tully my go-to pool supply store! read more

I asked them to give me a quote on a pool heater and make sure my gas line coming to the equipment was sufficient. They asked for a $49 charge to give an estimate, AND a $35 trip charge. This is just to provide an estimate. No thank you. read more

i didnt realized how hard it was to look for a kiddie swimming pool in the month of January until my son wanted a dinosaur theme birthday party for him. i was trying to be creative and make my own sand pool for the kids to dig up some dinosaur fossils. ive called and checked at toysrus, walmart, big 5, target.. you name it.. then yelp helped me fine this place! the lady in here is suuuper helpful and luckily they had one kiddie swimming pool left for only $15, 6ft in diameter and 15 in high. be careful if you dont like the smell of chlorine, youll be smelling that the whole time you are in this store. its quite a strong smell read more

New pool owner and had no idea about how to care for it. The guy here was extremely helpful and knowledgable. He took his time explaining everything to me and making sure that I got just what I needed and not anything more. I appreciated his honesty and assistance. I would definitely recommend this store and will certainly be going back for my pool supply needs. read more

Super friendly & knowledgeable. Got the help and advice I needed along with the products and an offer to test my water for free (the service is free to all). read more

Bruno's been helping me a lot; he does give recommendations; he speaks with respect and not making you feel you are stupid. He is knowledgeable. He is considerate, understanding and has patience. Leslie's lucky to have him! Thank you! read more

We've been coming here for 2 years now. Lisa was the best, super knowledgeable and helpful and would even tell us not to buy things if she did not like a particular product. She has moved on but now we have Bruno, and Mario. Bruno is awesome, has helped us in the past and yesterday Mario was a rock star. I don't know how Leslie's finds people that really seem to care. Mario did our water test, and when we asked him about a past test that Bruno did, he called him up to make sure everyone was clear on the situation. He is professional and casually friendly. Fingers crossed they continue to keep knowledgeable and helpful staff on hand. read more

We have been customers for many years at the East San Jose store, currently on Tully Rd. We have always received excellent service, from Lisa (now gone), and more recently from the store manager, Alex Bruno. We have a very, very old Anthony filter for our in-ground pool. Frankly, we're amazed it's still working. Many of the panels of the filter grid were shot; with research and time, Bruno was able to solve our filter problem to our complete satisfaction. We are very thankful for the courteous, competent, and timely manner in which Bruno handles our pool needs and problems. As owners are well aware, pool problems can't be postponed. read more

Leslie's swimming pool supplies in Tully Rd, San Jose is my favorite swimming pool/spa store in the whole bay area. The manager Lisa, is probably the best knowledgeable person in solving any of my pool/spa related problems. I have my pool and spa for over eight years now. My pool is getting old. I have been experiencing all sorts of pool and spa issues. With Lisa's recommendations and her recommended Leslie's pool specialist, Joel, in Leslie's, my pool/spa was fixed within all the no-nonsense repair budgets. Since Lisa and Joel are helping my pool with the best they could, therefore I am writing this honest recommendation. read more

First time pool owner and Mario really guided us through our water test. He was very professional and genuine and we look forward to a continued business with him! read more

I haven't been to this store a lot but any time I do come and Bruno is working he helps and explains everything thoroughly and is a great help to our pool. Excellent customer service read more

I leave my Polaris and after 1 week the manager Bruno call and give ma a estimate for fix this Polaris, I went 3 weeks later because I'm out of the town, and the Polaris is not fixed and the guyMario told me the price for fix this is more , two questions; why they don't call me back for tell me the prices is incorrect , and second why don't respect my time ? I went four times for this problem and they can't fix my problem? Where is Lisa ? She knows everything in this store read more

Took the filter pump (which was making too much noise) and the sweeper pump (which was leaking). A week later they replaced two O-rings and the pump is making as much noise as before and the sweeper pump is leaking just as much. Not much help here. read more

lisa has helped my out with pool problems alot thanx for all the good advice also just helped me out with a warranty on a pump i bought a while back that was not under there warranty but still went the extra mile . i will be going back to that store as long as she there for sure read more