My husband is a military vet and has several aches and pains. We purchased the Power&Play PP41…read more Our salesman Patrick was awesome explaining the differences between all the hot tubes and we left the McKinney showroom feeling good about our purchase. We received our tub earlier than expected and have been enjoying this magnificent piece of machinery since the beginning of August. Patrick has been amazing and has made our experience an enjoyable one. A big "Thank You" to Patrick and the Aqua Living team in McKinney, TX. For the first time, in a long time, my husband is getting some relief from injuries he sustained in the military. And since the hot tub has built-in Bluetooth audio connection, he gets to soak while listening to his favorite band "RUSH".

Quality spas. Knowledgeable manager and Great selection of spas…read moreIt's nice to have a local factory outlet near my home

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

We hired GP&A after speaking with several pool companies and chose them specifically based on their…read morereviews praising quick response times and communication. Unfortunately, that was not our experience. We did the "Green-to-Clean ($800)". It took SIX weeks. We had to repeatedly follow up because they would go ~2 weeks without showing up or communicating. When we asked, we were told there was an emergency situation, we tried to be understanding, but there was no proactive communication on their end. We decided weekly service ($250/month). After the initial clean, we signed up for weekly maintenance. Within 24-48 hours of each visit, chlorine levels would drop back to 0 ppm. GP&A's explanation was that our pool system was outdated and needed to be replaced. However, we had two separate pool inspections done when we purchased the home, plus 3-4 other pool companies assess the equipment, none of them flagged the system (installed in 2017) as a problem requiring replacement. Upsell attempts: GP&A quoted us a full system replacement (under $6,000) and then a filter replacement (~$2,200) before they said they could continue service. We decided to move on to another provider. End of service: We asked if they could continue maintaining the pool through the end of the month. Their last visit was six days before the final day of the month (image attached). The pool was visibly green and in poor condition by end of month (again they serviced it 6 days ago and it is this green; not adding enough chlorine). When we brought this up, they responded that the condition was "consistent with the unresolved filtration issue for which repairs were recommended", essentially placing responsibility on us for not purchasing their repair package. We were looking for a long-term, trustworthy pool service company. What we experienced was poor communication, inconsistent results, and recommendations that no other company has supported. I cannot recommend GP&A based on our experience.

I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

I won't lie, I was very skeptical at first but Giancarlo and Amanda came through big time and…read morefinished my pool 3 days before the date they told me when we signed our contract. With all the shortages in supply, they were able to navigate and offer different solutions. I'm very happy and my kids are obsessed with their new back yard.

Century Oasis Pool & Spa did a beautiful job hardscaping and landscaping my back, front, and side…read moreyards. They built a travertine patio in the backyard, hardscaped side yards with pavers and rocks, added a mulch bed to my side yard, and rebuilt a retaining wall. The project manager (Amanda) and owner (Giancarlo) were both professional, helpful and available throughout the entire process. They were also able to accommodate additional projects at the last minute, including adding a French drain system to one of the side yards. Everyone involved was committed to making us 100% happy with the end product, whether that meant changing out chipped travertine tiles, recommending different design options, or making several trips to the worksite to plan out project details and ensure everything was 100% up to par. I would definitely recommend!

Mark at Mckinney pools is hands down the most professional and efficient worker. We recently…read morepurchased a home with a pool we knew nothing about. After some talking we decided to upgrade our system. He is knowledgeable and friendly. He worked with us every step of the way and communicated what he was doing. I cannot express enough thanks to him and his company. WE will be customers for life. I highly recommend him for your pool needs and repairs. He truly is passionate about his work. Honest and a fair man. 5 plus stars. Thank you Mark for all your hard work and personal touches you added on our finished product. We will tell everyone about McKinney pools!

Great to work with and responded quickly. Very fair and straight forward in the work they do, and…read morego above and beyond to be helpful. Recommend to anyone!

Customer service was right on. We went into the store and were helped immediately. The staff was…read moreall friendly and welcoming to us. The store was clean and they had the part we needed to replace our ionizer in stock which was great because it went out on Friday on a very sunny and warm weekend.

This is regarding service only. We suspected the tech wasn't doing much with maintenance, as the…read morepool consistently had significant debris and a bit of algae on the walls, but we but kept excusing things and thinking perhaps we were too picky. However one day after his visit, our chlorine levels didn't even register on our Taylor test kit. I knew right then and there the $200 per month cost was essentially money down the drain and we needed to cancel them. In all fairness the management did try and offer to come out and fix it, but at $200/month? I'm not interested in having to supervise employees to make sure they do the basics. We had such a great experience with the pool installation. We had this issue a few years ago as well and cancelled. We figured it was worth trying again. This time was so much worse. If you're prepared to watch over the tech to make sure they do the basics it's probably fine. For us, that ends up making it no longer a timesaver. Might as well diy. At least I know I'll try to get the chemicals right. I'm not bothering to try to recover the money that essentially went towards nothing, and I almost didn't post this, but it felt irresponsible not to warn others to keep their guard up. Here's hoping that should you move forward, you have a better experience! Crown team- Again, we looooved our install, but I'd seriously exam who you have representing you from a service perspective.

Blue Escapes is a top-notch pool maintenance company. They have addressed emergency situations for…read moreme, like the time a piece of PVC blew during a cold snap, sending icy water spewing everywhere, but they're also great for routine maintenance. I highly recommend this company, and I'm not always easy to please!

Hired them because Bob does know his stuff, but it was all downhill after the original consult…read more Working with them has been an utter disaster and waste of some 55k. In a mere 6 months AFTER the pool renovation was completed, the pavers gapped, not once but twice. They came out and fixed them, even doing soil injections a second time only for the exact same problem to return. The concrete beam or whatever its called under the coping is cracking and falling apart in two places. I've got several seams of grout in the coping tile that has completely separated b/c their sub contractor did a horrible job with cuts and used grout in almost 1.5inch seams which is absurd. They keep saying they are going to come out, but weeks pass without a single person showing up. Its now been months and I'm exploring my legal options, even if it just means taking them to small claims court. These guys are a construction defect nightmare who use a bunch of cheap mexican labor that doesn't speak english. DO NOT HIRE THEM. Update: They still haven't fixed the horrendous grout work yet they've been telling me for months someone will come out to fix it. Look at the grout size....this is the quality of work everyone. You think this is acceptable? Then they send out some loser who barely speaks english and he does a hand cut on a tile so it looks jagged like a bottle cap. He puts a bunch of sand in without truly fixing the gaps and calls it a day in an hour. The owner of the company, Bob, emails me to say it's all fixed. This company is a blatant joke. I should sue them just to make their life hell since they have made mine hell. Blue Escapes is just one giant construction defect claim waiting to happen. The worst contractor experience I've ever had and I've done full remodels on several properties before. If you hire them, be ready to spend a lot of money for the worst possible workmanship you've seen. You've been warned. Update 2: They sent out another band of incompetent illegals that don't speak english to try and fix the deck, but the joke continues. None of the pavers are level. None of the separation gaps were fixed, and the underlying issues still not addressed. Their incompetence is exhausting. I have officially filed a complaint with the BBB. I will no longer allow them to "repair" anything. I've asked for a 10k refund so I can hire another company to fix the pavers, the coping, and the bond beam which is crumbling. I've also hired an attorney on retention and I'm ready to go to war at this point. This business should not be in business. Of all my years remodeling properties, I've never dealt with this level of stupidity, poor management, and pure incompetence. It would be funny if it wasn't my property. But here we are and I'm beyond livid to the point that I will pour money into the legal side to crush this company. That's how pissed off they have made me and I've given them several opportunities to make things right. They will be lucky to be in business after I'm done with them.

Our decision to hire Southernwind Pools to build our fancy new cement pond can be best described in…read moretwo words: Mike Calonne. In our opinion, Mike is, by a million miles, what separates Southernwind from other pool contractors. Mike wears two hats at Southernwind -- one in a sales context and the other as a pool designer -- and we were fortunate enough to engage his services in both capacities for our project. From the day we picked up the phone to the day we filled up our pool, Mike was nothing but professional, courteous, responsive and reliable. And from a creative standpoint, Mike's concept for our pool design blew the freaking doors off of what the other contractors brought to the table. The level of creativity he brought to our project far exceeded our expectations and was right in step with his knack for problem solving. At the end of the day, we were absolutely thrilled with Mike's vision. As for the construction process, things generally went according to plan, with a few hiccups along the way. About midway through the project, the project manager assigned to us took another job with a different company. This was actually fine with us, as he seemed somewhat disengaged from our project, but no one bothered to inform us of the lineup change until at least a week after his departure. The breakdown in communication probably ended up costing us a week or so of construction time. The only other real complaint we had about the process was the performance of Southernwind's landscaping subcontractor. These are the guys who handle irrigation and any pool-related landscaping installations (in our case, a flagstone deck and walkway). While they were always courteous and friendly, their level of skill and quality of workmanship didn't seem to be on par with the requirements of our project. Either that or they were in a rush to get the heck out of Dodge. Whatever the reason, we were less than impressed with them. But as we're all unfortunately too keenly aware, a subcontractor by any other name is still a subcontractor. Beyond that, the construction process went really smoothly... very few headaches or panic attacks. Bottom line, if you're thinking about pulling the trigger on a pool, we'd highly recommend Southernwind. When we first began the process, we were blown away by the dollar figures attached to building a pool, but after having gone through it, we have a real appreciation for the sheer scope of what goes into the process. It's a relatively massive undertaking, all things considered. We believe that the main thing Southernwind offers is value. Not only from a cost standpoint (and they were extremely competitive), but from a Big Picture standpoint. From start to finish, they are a well-oiled machine in every way. And if the whole "design aesthetic" thing is a priority for you (as it was for us) then the person you're gonna want to call is Mike Calonne. The dude just kicks ass.

Highest Price, Lowest Quality: A 3.5-Year-Old Pool Falling Apart Like It's 15…read more I am writing this to warn any homeowner in North Texas considering Southernwind Pools. I made the mistake of choosing them because they were the highest-priced bid and had strong reviews. I assumed that a premium price tag guaranteed premium quality and professional oversight. I was wrong. In reality, I paid for a luxury product and received bottom-tier craftsmanship from what appear to be the cheapest possible subcontractors. The construction process during COVID was already no fun, which I am not even holding against them. What I am holding them accountable for is the systemic failure of the pool's structure since it was completed in September 2022. The "Infinite" Leak Cycle and Incompetent Service We have dealt with multiple pool leaks since the very beginning. Southernwind was so delayed and unresponsive regarding leak detection that I had to personally pay for three full leak detections out of my own pocket. Even when they finally "fix" a leak, it is a temporary Band-Aid. In late 2024, a leak reappeared in the exact same spot they had supposedly repaired just one year prior. We were losing half an inch of water every single day. As a gesture of good faith after John reached out to "solve" my issues last year, I even signed up for their pool service again. That was a mistake. I quickly found that the pool service was not actually cleaning the pool properly either. It was just another layer of high-priced, low-quality service from a company that clearly does not value its customers once the initial check clears. Substandard Masonry and Tile Failure The tile and grout work on this pool is a disgrace. The grout on the spa began cracking and deteriorating almost immediately. Grout should last for several years, yet mine didn't even last one. After I fought to get it regrouted, it failed again one year later. The tile work is even worse. It was clearly not done properly, without the necessary sealing or treatment required for a pool of this "caliber." In 2025, the tiles began rising and falling out. They were "fixed" by Southernwind, only to have the exact same failure happen again during the 2026 freeze. This time it is a disaster. My entire back panel wall is rising and failing. It is proof that the original installation was fundamentally flawed. Don't Fall for the "Management Fix" I previously wrote a negative review about these issues. The President, John, contacted me and promised to resolve everything if I took the review down. I trusted him and deleted it. That was a massive mistake. The "permanent fixes" they promised were just enough to get me to stay quiet for a few months. Now, in 2026, I am facing the exact same structural failures all over again. Do not let the "premium" branding fool you. Southernwind Pools charges luxury prices but delivers a product that falls apart in under four years. I am now 3.5 years into owning a pool that has the structural problems of a 15-year-old installation. If you value your money and your sanity, look elsewhere.

Noah is the best and should be management by now.....always helpful, very professional and Leslie…read moreproducts.... Don't use anything else. They have the best products ever hands-down.

Friendly and knowledgeable staff, free water testing and they only recommend what you need. They…read morealso fix pool cleaners for free and only charge for parts. Great place and peeps!

Frank with Prosper Pools is hands down the best around for pool service. We love to support small…read morefamily-owned businesses and we have been thoroughly impressed with Frank and his attention to detail. Not only does our pool look immaculate after he services it, he also helps with equipment maintenance, repairs, questions, pool technology/app, etc. He's prompt, professional, local, reliable, totally trustworthy and has reasonable prices. Would highly recommend to all of our friends and family. You will not be disappointed.

From the owner: We specialize in pool remodeling and pool equipment repair. Anything from resurfacing pool interior…read moreupgrading your waterline tile or replacing your pool equipment.