I've owned 3 pools (2 in NV & 1 in FL) but I've never been good at figuring out the test results (once calculated I need 150 pounds of ash and I did know that was wrong). And Yes I did deal with both this store and NPS before Leslie's purchased them, even Amazon for a few things. But none of those come close to the information, knowledge and help I receive from this store and especially it's owner BILL! The man is a walking encyclopedia of information on water chemistry, chemicals, equipment and anything else to do with pools.
I have the print out of every water test ran at this store so I can track my water and chemicals to better understand what my pool is doing.
Once again I'm attempting to test myself and use both the vials with drops and test strips to cross-check myself. Several days ago it indicated I needed Acid so I added acid and then a couple of hours later water clarifier/brightener (their blue brand). I went to bed proud of myself!
Next morning water was super cloudy. Frantically I tested (both ways of course) and no acid - NADA! Grabbed the water test bottle and roared down to the store. Now I had just been in 3 days earlier and had my water tested by Bill and I hate to abuse that generous free service. As soon as I came in frantically holding the test bottle out Bill asked, "WHAT DID YOU DO KNOW!" I told him as he walked to the test area he told me my Chlorine was most likely locked up from old water saturated with chemicals. (I generally change water ever other year in late winter)
He tested it and confirmed no chlorine and my Parts per Million chemicals in the water was super high! He was kidding and tutting me as he walked back, picked up a bag of stuff and said put this in, explaining fully what it was, how it works, and how to broadcast it and run the pump. I paid and went straight home did exactly as instructed, upped the pump speed to it's highest speed and within 2 to 3 hours my water sparkled like diamonds and was crystal clear.
Yes, I think Leslie's is high on some of their products, but they have had some fantastic sales recently. But that is the Company and not the stores and with NPS brought up by them they pretty much rule the roost. So I'm leaving the company OUT OF THIS REVIEW and ONLY RATING - THIS STORE!
I research online everything we purchase - to a fault! I've yet to find a Leslie's product that didn't work as advertised, IF USED PROPERLY and by the Directions! I have never had any of Bill's employees attempt to oversell me. I've visited during off hour times when Bill has some time and sought his insight in which is the best tool, machine or chemical for my pool and use in it and every time he has been brutally honest, even to the point of steering me away from my leaning strongly towards a far more expensive product.
Bill is my go to guy and his store is well organized, clean, though a bit small and easy to get into and out of!
David Wright
W. Tropicana Ave.
LV NV read more