I had a leak in my hot tub. They sent somebody out to try to fix it. They couldn't fix it. They had…read moreto take it to the shop in Phoenix on May 2. They came and picked it up. Told me I would have it back by May16. I called at the end of May to find out where it's at no response from anybody called the corporate office June 2. No help there called back on June 3. Finally talked to somebody who was gonna get the ball rolling next thing I know I'm getting a phone call that they want to deliver my spa this Friday, which is the sixth. Supposed to be here between 8 and 12 AM called me at 12 told me they wouldn't be here until three never ever. Did anybody call me from the service department to let me know what was wrong with my hot tub and if it was even fixed and I've been 5weeks without my hot tub. Had I not called and started bitching about it I probably still wouldn't have it.

I bought a spa back in 2021 and have had no problems with it until today. Bought it in Avondale,…read moreAZ. Now I need to replace the pillows due to the heat here in AZ. First I call the store. Girl there tells me they don't carry pillows there and to order on line. Go online and can't find the pillows i need. Call corporate and talk to Brian and he needs the serial number fit the tub. I said it might take a few minutes for my wife to locate it.... she's half way thru the house when he says, oh I found it. He tells me which pillows I bought with the spa. I ask him if I can order them thru him, because they're not showing up on their website. He said, no, I can't sell them to you. I ask if there's anyone in corporate that can sell them to me. He says, no! Tells me I either need to go to the local store and order thru them, or order them on line! I tell him that I have all the part numbers, but they don't show up! So I call the local store back ask dizzy girl if they have a coupon for online ordering! She says, no, I only have a coupon for in store purchases! I ask her, can I come in and order the pillows from her and get the coupon because my order is now over $500. Are you ready for this??? She says, she can't order pillows from the store! DO NOT BUY FROM BULLFROG SPAS! Their customer service is HORRIBLE!!!

Have you ever done business with a company that makes you feel like you are their only customer?…read moreHave you ever worked with a business who knows you on a first name basis? Have you every worked with a company who seems to drop everything and run across town to help you out? Do you ever wonder what has happened to good customer service? You must go and and see Tim and his staff they will treat you like family. Their service is second to none!

To Gary and his wonderful staff,…read more Our boring backyard has been transformed in to our own little oasis!!! Neal and I can't begin to express our appreciation for a job "very well done"! The entire project ran like clockwork. The planning and execution was seamless. Your work crews are craftsmen, very skilled and meticulous. Gary, the project started with your creative design. You listened very closely to what features we wanted and you incorporated those ideas into a masterpiece we now proudly call our backyard. Throughout the project, your team was very responsive to any concerns or questions we had. As our daily point of contact, Mike was wonderful to work with. To say that you and your staff went beyond our wildest dreams in the quality of work and customer service would be an understatement. Our backyard project also included a spa built and installed by your company, Spas by Design. The quality of your spa is untouchable. Also, I can't say enough about Bob Campo, your sales manager. When, as new spa owners, we were having some concerns about how to maintain the proper water quality, he came right over to help with a big smile and words of encouragement. Gary, this is what we learned about you during our backyard project. You LOVE your work. You're very good at it. You run your company with integrity. Your word is golden. We can't thank you enough! Neal & Lori

Hiring Litchfield Park Pool Service LLC has been an expensive and damaging mistake…read more On July 4, our salt cell failed catastrophically, flooding our backyard. We later confirmed this was caused by their technician overtightening the fittings during a prior service. He even texted us a photo of the giant rusted channel lock pliers he had accidentally left in our yard, which is the exact tool he had been using on the salt cell. That tool should never be used on delicate plastic fittings and explains why both sealing rings eventually cracked. On July 7, just three days later, our main pump began making loud noises. They quoted me $3,027.77 to replace the pump, while another reputable company quoted $2,369 for the exact same job. Shortly after this, we began noticing that every time we swam, our children's eyes burned so badly they couldn't keep them open. I told the company about it three separate times. Each time they said it was "fixed," and each time the kids swam again their eyes burned so severely we had to use wet paper towels and keep them in a dark room. The fourth time, they decided to blame the pump. They had changed the settings themselves to run at 60% or below, and then claimed the eye burning was because of that. But that explanation made no sense. The burning had started before the pump ever made a sound. That was when I began digging into the water chemistry myself. I spent hours reviewing the service reports they email after each visit and realized our chlorine levels had been dangerously high since the end of May, long before the pump noise began. Despite this, the company continued to blame the pump for the eye burning. Even Mike, one of their managers, admitted at one point that they should have been able to bring the chlorine down to a safe level regardless of the pump issue. When I confronted them, the dishonesty became obvious. Mike himself tested our pool and said it was 10 PPM, acknowledged it had been that way for weeks, and told me no one should be in the pool. On the very next service visit, they emailed me claiming it had dropped to 7.5. I immediately took a sample to Leslie's Pools, where their machine read 25 PPM. To remove any doubt, I had my teenage daughter take the exact same sample to Litchfield Park Pool Service's own store. They told her it was 10. Three different numbers for the exact same water: 7.5, 10, and 25. I walked in with all three reports in hand. When I asked Mike to explain, he had no answers, offered no apology, and simply shrugged. Today they emailed me the following, effectively suspending service until we authorize a pump repair: "On July 7, 2025, We reported to you that your pool motor was making Loud Noises. We have reset your Motor RPM to 50%, per your request. This motor RPM is not enough to keep up with the demand and usage of your pool. This has caused inconsistencies in our pool care which prohibits us from working under our standards. Litchfield Park Pools would be happy to start up your pool service once repairs have been made." I did not request that change. When I pushed for answers, I was told Mike is "in the process" of buying the company while the current owner is on a two-month vacation, not returning calls. I left a message for the owner with no response. Mike had previously said he would discuss a refund, but when I called, an employee named Jack said he couldn't comment and admitted he was canceling our service because Mike told him to. Their official email claimed suspension was due to "equipment not working," but Jack said the real reason was that we were unhappy with their management. When I asked him to put that in writing, he refused. Even after all of this, they continue to send me invoices, including charges for August and the first two weeks of September, despite our pool being chemically imbalanced since May and the company having been formally trespassed from our property. Since hiring this company, nearly every major mechanical component of our pool has failed: the waterfall pump stopped working, the heater broke, the salt cell was damaged, the filter was replaced, and now the main pump needs replacement. This company has been deceptive, inconsistent, and negligent. They ignored unsafe chlorine levels, damaged equipment by using the wrong tools, attempted to upsell repairs at inflated prices, gave contradictory excuses, and continue to bill for services never properly provided. We are disputing payments, filing a BBB complaint, and considering small claims court. I strongly caution anyone against hiring Litchfield Park Pool Service LLC. In their BBB response they made several statements that are not accurate, including claims that discounts were offered and that equipment problems pre-dated their service. No discounts were ever offered. The equipment failures occurred while under their care. I am noting this here so the same misinformation is not repeated on other review platforms.

The one star is from my conversation with there service tech bad mouthing the light supplier and…read morethe manager indicating the lights don't come with the manufacturer 3 year warranty from EPoolSupply. The install was done and is functioning, but because of the above they are a supply/service company I will never use again. I recommend EPoolSupply if you want fair pricing. My experience is specifically with the Spectrum 360 multicolor lights and the staff was EXCEPTIONALLY professional and the prices are over $100 cheaper on each light. I did ask for a discount from Litchfield and was given $50 off each light, but at the time I checked EPoolSupply was still over $60 cheaper. Another lesson learned. Do your diligence before you schedule an ins

Blaine is always super friendly and very knowledgeable. Definitely like coming to this location…read moremore than others.

I have been trying to contact this Leslie's for assistance and have called more than 10 times on…read moredifferent days and at different times, yet no one ever answers the phone. When I visit the store in person, there are often no employees available to assist customers. It is extremely frustrating to be unable to reach anyone by phone or receive timely customer service in the store. I understand stores can get busy, but consistently not answering calls and having limited staff available creates a poor customer experience. If the phone is not going to be monitored, customers should at least be informed of the best way to reach the store. I hope management addresses these customer service concerns and improves communication with customers.

I went to buy a hot tub and when I arrived I saw a sign in the window that said "Be back in 30…read moremins". I Waited 90 mins and finally the manager arrived back from lunch. The manager Shane helped me with picking out a hot tub that fit my needs. I asked lots of questions as I would with any big ticket purchase. He didn't seem to like that but tried to answer all my questions. Once I decided on my hot tub he proceeded to write up my purchase order. As he was writing it up I noticed a few discrepancies. He started to get mad because I started to question him. He told me one thing as I was deciding on my hot tub and wrote a purchase order for another. He was very upset because I caught him in several lies. He was so mad he asked me to leave. I WOULD NOT recommend buying anything from this place. He's a swindler and a cheat.

We bought a hot tub here and could not be happier…read more Delivered hot tub promptly after we got setup with electrical. During that period the sales office even followed up with us on if we were ready for delivery. Delivery was smooth. Hot tub ran flawlessly. We had one issue where a plug went bad randomly. Service came right out and replaced. I highly recommend this place, they will have a hot tub your looking for most likely. Thanks Desert Hot Tubs!

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

We are very happy with our new hot tub that we purchased from Jeremy and Henry at Southwest Spas…read more They were nice enough to hold on to our tub at their facility until we were able to get HOA approval, 220v electrical hook-up and breaker, and a small travertine patio extension built for the hot tub. When we first came into the store, Henry was so thorough in his explanation of the different features of the spa we were interested in purchasing. The electrician (Nick) and the landscape person who installed our patio extension(Jose) who were recommended to us by Henry and Jeremy were also terrific. Once we had the spa delivered, I had some questions about some of the features of the tub, chemicals, as well as a small issue with one of the diverters that was leaking. I drove over to Southwest Spa to speak to someone in person, and Jeremy was kind enough to take the time to answer my questions, and also instructed me how to fix the diverter leak when I got home, and it worked perfectly after that. Easy-peasy! Having our own spa at our home has been on my husband and my bucket list for YEARS. We are so happy we were finally able to make it happen with the assistance of Southwest Spas!

Worst pool service and install EVER!!! They used a wood screw to install my pool light first so it…read morerusted on my pool and staid it. They came back to fix it but the bracket that the screw goes through was so stripped that it wouldn't hold it all the way in. They said they would take care of it when we were ready but ALL LIES. When I called back to have them schedule a cleaning of the pool and to fix the bracket that they broke they told me they don't know what I'm talking about and wanted to charge me a service fee to come out and look at it. What a joke and scam!!!

John the GM is very patient with new pool owners and knowledgeable…read more I had issues with my vacuum and he took the time to take it apart and look at it and was able to root cause. Luckily it was something very small but he also was honest in letting me know that my vacuum will need service soon. When I asked about another vacuum he didn't try to sell me the vacuum, he gave his honest opinion. I asked him some questions about my filter and jets on my pool and he provided tips and troubleshooting ideas. I have never been a huge Leslie's fan due to reviews I had read but John definitely gained a repeat customer. Thank you so much John!

Joe, showed up. That's the best sign. While others didn't even want to look, he came personally to…read moreassess the project. He was personable, professional, and knowledgeable. Told us exactly what they'll do and did it. Stayed on budget with no surprises. He's my go to guy for future repairs.

I had a lot of companies come out for estimates. Some wanted 16,000.00. Some wanted 12,000.00 all…read morethses people had big fancy show rooms. That's why they charge so much I guess. And I was really fed up. So I called Joe's Pool Services. He brought out all the different tiles and all kinds of pebble tec colors. He had all the same materials that the other companies who were trying to charge 3,000.00 to 5,000.00 more. On top of that. These other companies were telling that they were a month out before they even come out to drain my pool. After Joe and I agreed on a price. He had my pool drained within 3 days and my pool finished in 4 days. His crew kicked but and are hard working people. The end result was OUTSTANDING. New tile aqua blue mini pebble tec. If you want to enjoy your pool this Summer you better call Joe.

It has been an enjoyable summer again at the Litchfield Park Recreation Center. They make signing…read moreup for swimming lessons for our girls so easy unlike the city we live in. I can get them in the same class at the same time as long as they are swimming at the same level. Our girls have been in the water their entire lives as we have a pool. Even so last year they didn't like being splashed or getting their faces wet. This year they are getting their faces wet and they have our little one swimming down to the bottom of the pool to pick up rings. The both are able to float on their backs for 30 seconds. They do a fabulous job here. This year their teachers are Mr. Kyle and Miss. Ella. and Miss. Liz. They had Miss. Ella last year and adore her. Mr. Kyle and Miss. Liz do a great job as well. They missed Mr. Cooper this year. Our girls are late bloomers as swimmers, but even if they swam like fish they would never be alone by a pool or unsupervised. Not being pros at their age does not concern me. They are amazing and doing great. Everyone has their special gifts. They are getting better every week. The recreation center will notify you if lessons are canceled due to weather. They don't do lessons if lightening is within 10 miles. They will call, email and post on their Facebook page if they need to cancel. The gal who runs the office is a sweetie. We definately will be back next year. I wear a lot of hats and I think it is a treat for them to have others to guide and teach them.

Signed my son up for baseball through the Rec Center and even though my city is Litchfield Park, my…read moreID says Litchfield Park, my water bill says Litchfield Park. I'm not considered a resident which means I have to pay additional fees! Because I'm considered Maricopa County. I will never register for another activity through Litchfield Park.

Overall we had a great experience with Presidential Pools. The communication was generally very…read moregood and timely. I didn't give them a 5 because of a few issues. the first issue was that we only received the rendering for review and when they said the permit was approved. we thought it would be the same as the rendering. The pool equipment on the permit was not where we had discussed putting it and the location o the fence was totally different from what was approved on the permit vs the rendering. This all could have been avoided if they had provided the drawings to us and had us approve them. We had to request the drawings multiple times and were not given them until after the permit was approved and no changes could be made. Also, the Baja shelf ended up being 18" deep. There are not any lounge chairs that are made to use in 18" of water. The standard is 12" so I don't know why that wasn't explained to us. We did feel that the subcontractors were very professional and worked hard to make sure everything was level and done correctly.

We spent over 40-grand on presidential pool over 15 years ago. Pool has held up great, no problem…read morethere. It's the service. We had worker expected to come out today, called to verify and it was canceled due to what scheduler said was "miscomunication." In calm tone, I said, "but I don't understand, I talked to you personally." Her response: "No, you didn't speak to me personally, you spoke to me over the phone."