We bought a 28 foot oval above ground pool from these folks. The husband and wife team that…read moreown/operate this place are so good. They explained everything in detail and even after spending an hour with us going over all the fine print, they didn't have an issue with us thinking about the purchase. We returned 2 weeks later and bought the pool with upgrades! Install went great and their installer had great customer service as well. 6 months later the pool and accessories work just like they did on day 1. We are very rough on our pool with kids and pool parties and have had no issues so far! We return once a month (even though it's an hour drive) to get our chemicals here. Could I find the chemicals online for cheaper? Yes, but these people go out of their way to help their customers, so I will continue to support this small business even if chemicals are cheaper online. I see people come in here all the time that didn't buy a pool from them but the store owners still help them/educate them and treat them like family. Good customer service goes a long way these days and I will use them forever. Thanks Crown pools Desoto for leading by example when it comes to customer service!

I just bought a pool from this place a month ago and very satisfied with their customer service…read more The employees have been very helpful the few times, I have stopped by to purchase or ask a question.

We needed our tool shed balanced due to heavy rain & our the door was unhinged too. They give a…read moreformer employee our contact info. This is a two man job and a old man showed up only and he didn't have material for the door and use the frame that rotted instead by turning it upside down. He also used wood to balance the shed which sunk back into the ground. He smoked the entire time then told me he had to stop working due to problems with his hands.

Absolutely would not recommend them. Terrible customer service, and took 4 months to build a…read morepatio and trellis that when started, only took a total of 5 days to do. Salesperson we dealt with was overall incompetent due to personal issues. Owner says he cares about customer satisfaction, but clearly does not. Very sarcastic and smug when I called to discuss problems with my patio extension/arbor that they built. Important details were overlooked, and I am left with a finished product that I am not at all happy with. Finally, very overpriced. Skip the middleman, which is what they are and contract the work out directly to save $$ and heartache.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

We had a great experience with Rivermist. We received 3 bids for our pool but we decided on…read moreRivermist due to artistic vision and great reviews. During the height of COVID our project proceeded on time and was finished in 10 weeks. Our neighbor with a different company started a month after us and is still waiting completion after 9 months! While not exactly cheap, they were amazing with delivery of a quality product. If I had issues during the build they were resolved immediately and at no additional cost to me. All in all I strongly recommend Rivermist!

Be careful.. My experience with Rivermist has been really negative. They didn't build level or to…read morethe right depth. And now my brand new pool has cracks in it. I've been told the cracks are only superficial and not to worry about it but I had my last pool for 10 years and it never had a crack. In my opinion, Rivermist didn't keep their schedule or their word. Personally, I could never recommend them.

We have installed a pool before, so we have a good understanding of what to expect during the…read moreprocess. Initially, we were pleasantly surprised by how quickly Emerald Waters Pool completed our pool installation. Unfortunately, we soon realized the speed came at the expense of doing the job correctly. The biggest issue was that the required city inspections were never completed before construction moved forward. Will advanced the project all the way to the final inspection, where the city rejected the entire project. We then spent approximately two and a half months waiting for everything to be corrected and approved before we could finally move forward with the plaster. Even after receiving city approval, the problems continued. The site had not been properly prepared before the plaster was applied, resulting in it having to be installed twice. Then, just three weeks after installation, the color began fading, which was clearly not normal. We contacted Will about the issue but never received a response. We also discovered that the waterfall was installed off-center, another quality control issue that should have been caught during construction. In addition to the pool, we hired Emerald Waters Pool to install a patio and walkway. The workmanship was disappointing. The pavers was neither straight nor level without constant supervision, and we had to insist that sections be redone because they were not installed correctly. To make matters worse, some of the additional work we paid for was never completed. It is also worth noting that the work performed outside of the pool installation was never covered by a written contract, which appeared to avoid documenting that portion of the project. Based on our experience, we cannot recommend Emerald. Between the missed inspections, poor workmanship, lack of communication, and incomplete work, the project became far more stressful and time-consuming than it should have been. We strongly encourage anyone considering this company to continue their search for a builder that prioritizes quality, communication, and accountability.

From the owner: We’re a family owned and operated company. With our start in 2011, we’ve always treated our…read morecustomers as family and done our best to do every job as if it were for our home. We do our best to keep our prices low and affordable to accommodate for different budgets.

Well my pool is done and I love it. When designing the pool I was given so many options and a lot…read moreof help that I definitely needed. They have a whole team of people to help you. When we first started the project I was asked to download there builder application. I was able to get a hold of anybody I wanted to in the company by just placing a check mark by their name or Department. This company is like family to me now. What a great crew.

great communication, fair prices, impeccable support. 100% happy customer here.read more

Texas Leisure Pool & Spas is a company built with integrity. My husband and I had finally…read morepurchased a spa for physical therapy; plus, we were moving, so this would help me/us greatly. Enter Covid-19 and California (which is where our spa was sitting) shutting down. Leven went above and beyond, making calls to the spa's president to ensure we receive what we payed for. It took a long, long time and I know it wasn't a fun process for him, because many walls were being hit, yet he never relented. The result was we received our spa, trucked directly from another factory in Mexico. I recommend this store to anyone! The quality of customer service is beyond compare and the spa, itself? My aching bones couldn't be more happy. A Münzer and D. Tolmachoff

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

Cheryl C. from Dallas, Texas is absolutely correct in her assessment that aligns completely with my…read moreexperience. I encountered the same rudeness, lack of professionalism, and extremely poor follow-up from Charles, the owner. He did not respond well to being asked questions or being held accountable for communication and timelines. Instead, he attempted to deflect and mischaracterize the situation. We were originally told the pool would be completed in 30 days. However, the experience did not meet that expectation. About a year after installation, the stones around the top of the pool began to fall apart one by one. Although we had some repairs done, the issue continued annually. Eventually, about 40 days ago, we were informed that all the stones around the entire pool needed to be replaced. One of the biggest concerns throughout this process was a lack of follow-through. This led to ongoing frustration and conflict. In hindsight, I regret dismissing the negative reviews I had seen beforehand. My husband had brought them to my attention, but I chose to believe they were inaccurate. Because of that, we moved forward, assuming our experience would be different. Unfortunately, it was not. Overall, this was a very disappointing experience, and I would strongly encourage others to carefully consider all reviews before making a decision. I would never recommend this company to anyone. Schneil Dunn Clark

SLOW, RUDE, UNPLEASANT TO WORK WITH, POOR FOLLOW-UP, OWNER DOES NOT KEEP HIS WORD…read more Based on my personal experience, I would never recommend this company for the following reasons: (1) They are extremely slow, We contracted with Heavenly Pools to build an in ground swimming pool in our back yard. Many, many, many weeks passed with no one working on the pool. When I called the owner,Charles, to inquire about the long delays in work, he was very confrontational, defensive, and rude to me. And the pace of work remained slow, even slower than before. (2) Charles, was aggressive, rude and confrontational with me. It was very unpleasant for me to have any conversations with him. He talked over me constantly and I found him to be disrespectful. (3) He is not a man of his word. After construction finally "ended", we had to beg him on many occasions to come back for a final walk-through to show us how to operate it. There are still unresolved problems and issues with our pool, still, 2 months after "completion". He says he'll fix them but still has not. He blames his contractors for shoddy workmanship and takes no responsibility for the mistakes. Working with Heavenly Pools has been a regrettable nightmare that seems to never end. I would never wish this experience on anyone else. I also refuse to use any of his contractors, and I now use a different company to clean and maintain my pool.