I just bought a pool from this place a month ago and very satisfied with their customer service…read more The employees have been very helpful the few times, I have stopped by to purchase or ask a question.

I called to explain that the clear cap on my pump was broken, and a lady named Jeanette interrupted…read moreme and said it wasn't covered under warranty because it was due to weather. I then got upset and told her I wasn't calling to get something for free, I was calling to see if they carried the part so i could go get it. And I asked her to stop interrupting me. She is the most rudest person ever. I wish i had not bought my pool from that store. This lady has been rude to us on several other occasions as well, but today I had to tell her she is so rude to talk to customers so ugly. From now on, I will never go to her store, and I will never tell people where I got my pool.

We needed our tool shed balanced due to heavy rain & our the door was unhinged too. They give a…read moreformer employee our contact info. This is a two man job and a old man showed up only and he didn't have material for the door and use the frame that rotted instead by turning it upside down. He also used wood to balance the shed which sunk back into the ground. He smoked the entire time then told me he had to stop working due to problems with his hands.

Absolutely would not recommend them. Terrible customer service, and took 4 months to build a…read morepatio and trellis that when started, only took a total of 5 days to do. Salesperson we dealt with was overall incompetent due to personal issues. Owner says he cares about customer satisfaction, but clearly does not. Very sarcastic and smug when I called to discuss problems with my patio extension/arbor that they built. Important details were overlooked, and I am left with a finished product that I am not at all happy with. Finally, very overpriced. Skip the middleman, which is what they are and contract the work out directly to save $$ and heartache.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Be careful.. My experience with Rivermist has been really negative. They didn't build level or to…read morethe right depth. And now my brand new pool has cracks in it. I've been told the cracks are only superficial and not to worry about it but I had my last pool for 10 years and it never had a crack. In my opinion, Rivermist didn't keep their schedule or their word. Personally, I could never recommend them.

Be careful. River Mist built us a pool that was neither level nor proper depth, and missing an…read moreumbrella anchor. Then they demanded their final payment. Then they called us liars. now they are threatening to put a lien our home. I can document every assertion made in this post. We contracted with River Mist Pools because even though they were higher, they were very nice folks with a stellar reputation. We could live with the fact that they took literally twice as long to build our pool than the timeline they presented to us because we know that this is construction during the summertime in Texas and things happen. However, at the end of the process, our beautiful pool was about tree inches too shallow (it's supposed to be 5 feet deep) and it was quite unlevel. I want to make clear that the very first time River Mist filled the pool, both my family and the River Mist guys recognized that the pool was not level. They immediately agreed to repair the pool and we all decided to do the repair the following spring to give the pool more time to settle. The repair was supposed to take two weeks but instead took five. They finished and re-filled the pool in May (again no issue there...I understand). But then River Mist began demanding their money. I offered to pay River Mist 5K of the remaining 10k but I wanted to hold the other 5k until I consulted with an attorney about my position in this matter (which I'm in the process of now). My feeling is that since I didn't get exactly what I contracted for why should I have to pay full price. . I've already paid 108K. Am I entitled to a discount on the remaining 10k? This is where the issue stands now. If I could go back in time, I would choose a different pool builder. Nice folks but...

great communication, fair prices, impeccable support. 100% happy customer here.read more

Josh does great work. He is very miticulous in his planning and comes up with some amazing designs…read more Glad he goes above and beyond to make sure you have a truly custom pool. He is very knowledgeable and doesn't mind taking the time to explain the process and answer any questions you may have. I highly recommend Splash Pools for anyone looking for a pool builder.

My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

Cheryl C. from Dallas, Texas is absolutely correct in her assessment that aligns completely with my…read moreexperience. I encountered the same rudeness, lack of professionalism, and extremely poor follow-up from Charles, the owner. He did not respond well to being asked questions or being held accountable for communication and timelines. Instead, he attempted to deflect and mischaracterize the situation. We were originally told the pool would be completed in 30 days. However, the experience did not meet that expectation. About a year after installation, the stones around the top of the pool began to fall apart one by one. Although we had some repairs done, the issue continued annually. Eventually, about 40 days ago, we were informed that all the stones around the entire pool needed to be replaced. One of the biggest concerns throughout this process was a lack of follow-through. This led to ongoing frustration and conflict. In hindsight, I regret dismissing the negative reviews I had seen beforehand. My husband had brought them to my attention, but I chose to believe they were inaccurate. Because of that, we moved forward, assuming our experience would be different. Unfortunately, it was not. Overall, this was a very disappointing experience, and I would strongly encourage others to carefully consider all reviews before making a decision. I would never recommend this company to anyone. Schneil Dunn Clark

SLOW, RUDE, UNPLEASANT TO WORK WITH, POOR FOLLOW-UP, OWNER DOES NOT KEEP HIS WORD…read more Based on my personal experience, I would never recommend this company for the following reasons: (1) They are extremely slow, We contracted with Heavenly Pools to build an in ground swimming pool in our back yard. Many, many, many weeks passed with no one working on the pool. When I called the owner,Charles, to inquire about the long delays in work, he was very confrontational, defensive, and rude to me. And the pace of work remained slow, even slower than before. (2) Charles, was aggressive, rude and confrontational with me. It was very unpleasant for me to have any conversations with him. He talked over me constantly and I found him to be disrespectful. (3) He is not a man of his word. After construction finally "ended", we had to beg him on many occasions to come back for a final walk-through to show us how to operate it. There are still unresolved problems and issues with our pool, still, 2 months after "completion". He says he'll fix them but still has not. He blames his contractors for shoddy workmanship and takes no responsibility for the mistakes. Working with Heavenly Pools has been a regrettable nightmare that seems to never end. I would never wish this experience on anyone else. I also refuse to use any of his contractors, and I now use a different company to clean and maintain my pool.