Amazing customer service. Kara and her husband are so helpful and knowledgeable. We are first time…read morehot tub buyers and they had guide us through every step. Now my husband is in seventh heaven. Thank you SW Florida Hot Tu

Stay away from Tropical Pools. We used this company for after storm cleaning. They overcharge and…read morethey do horrible job. Our drain cover in the pool was never secured after the cleaning. Tropical Pools are not willing to do anything about it. They just don't care.

We're providing the 2 stars only because the pool, once it was finally completed, is beautiful…read more However, getting it done was one of the worst experiences we've ever been through. Once the papers were signed in January 2022, things came to a screeching halt and the service was beyond awful. We physically went to their office multiple times to try to get responses to our inquiries since no one would get back to us. The timeline went from being completed in May, to August, and pushed out week by painful week. It was not fully completed until late February of 2023. The house was supposed to be a vacation rental but we couldn't rent it with the back yard torn up so we lost 7 months of rental income. Every step that had to be completed was a gut wrenching nightmare. We even followed up by chasing down some of the subs ourselves since we couldn't get answers from TP. They changed employees regularly so we'd have to start at zero with each new person. They also tore up part of the concrete sidewalk alongside the house and said they would fix it, but never did. The only upside was when Ian hit 9 months after we signed, there was only a concrete hole in the ground so there was nothing to get wrecked. Unless you have no expectations of a timeline or customer service, don't go there.

Purchased a BX vacuum years ago because it was the best price we found. They used to call it…read moreBarracuda. Have replaced tires several times but it works like a champ -still climbing walls & doing its job. Since then they are my weekly test store. I appreciate the help - especially after I had an issue & we worked on it til we got the right chemicals to fix. No complaints!

Ive been dealing with thiscompany for 5 years but went in recently for help on my salt system spent…read more$ 1,000.00 with nothing results . Tried to talk me into a pentair system i felt like they had no idea this was the manager

purchase a swim spa I can't use. They said no permit needed. Marion county contradicted. I now have…read morea 25k spa I can't use. Does not meet setback requirements. I tried to cancel but salesperson said he could fix everything so I could manage and enjoy the spa. They don't return phone calls or texts. I tried to negotiate and got no response. BEWARE They do need a permit. In my case permit would not have been issued. And I would not be in this predicament. By the way I applied for a permit after the fact.

The professional salesman MFD helped demo a wet model and gave me direct factory pricing. This is…read morethe best hot tub built in the world. Medical grade therapy and easy water care with Eco -Pur

The people at Recreation Warehouse were excellent to work with. Brian, our sales person was…read moreextremely knowledgeable about all their products and services and did a GREAT job explaining the entire process to us from order to installation and even ongoing support. The other day when I called in with a question and Brian was off, Samuel answered our questions in detail and treated us like he was the one that sold us our new Hercules Wellis hot tub. Great company to work with and their people take a lot of pride in doing things right. Bruce

Great storre! Amazing selection and wonderful value! I am always impressed with their team, very…read moreknowledgeable and helpful!

great service…read more technician solved our hot tub jet problem and replaced the parat in no time very professional group at Southwest Pools

I contacted "Southwest Pools a Pool Centurion Group, LLC Company" (Southwest Pools) in September…read more2025 for a quote for a new pool pump. They sent me a quote for a Pentair IntelliFlo3 pool pump. I contacted them the same day to confirm if this quote is for the 1.5HP or the 3.0HP version. Southwest Pools confirmed that the quote is for the 3.0 HP version. A Southwest Pools technician arrived a week later for the installation. However, the technician did not ring the doorbell, and when I recognized someone on the side of my house, he was already done. The pump did not have some of the features I expected, e.g. wi-fi connectivity, and I asked him to leave me the package of the installed pump. After the technician had left, I recognized that the installed pool pump is a Pentair SuperFlo with 1.5HP (Model 342002) pool pump. This pump is about $500 cheaper than the pump Southwest Pools originally quoted. I called Southwest Pools about the issue and was told they made a mistake, and the quote was actually for the cheaper Pentair SuperFlo 1.5HP pool pump. They sent me the invoice for the second installment payment, still stating they installed the Pentair IntelliFlo3 3HP pool pump, and pretty much told me to "bugger off". So, I would not touch these guys with a 10-foot-long pole.

Y'all I see the good reviews, but they're from over four years ago and I am telling you not to go…read morehere!!! I normally go to Pinch a Penny but Leslie's was closer to me at this time, and they seem to have slightly better prices so I gave them a try. Worst pool store experience I have had yet. There was an old gentleman there that was cranky, and slow, and didn't seem to care about what I personally wanted . I went in to get specific items and had them test My Water and all he did was try to sell me on several different things I know I didn't need. Plus, they didn't have the item that I actually needed . I left and went back to pinch a Penny and told them some of the information the guy had told me and they said that was completely wrong and that it should be illegal to give out bad information They have someone working at Pinch Penny that came from Leslie's and he vouched that they were only told to upsell, And had very little training . I will happily spend a little more money to have knowledgeable and friendly service .

Tammy Haessly is so positive, informative and professional!! She takes the time to manually test…read moreour pool water since the manager, Margaret Baker refuses to test it and won't calibrate the machine at the SW Cape Coral location. Ask for Tammy, she is outstanding! We even bought our salt water system from her when we moved here 3 years ago; she use to work at the SW Cape Coral location. Now we call to see where she is and drive extra to get her professional advice. Thanks Tammy!

Craig builds a great pool. He and his staff walked us through the process of design and choice of…read moretile and pool finish which is quite a task. Deciding to add a water feature & pool heater wasn't a problem. Follow-up with issues has been easy and prompt.

We're building a custom home in Naples and our developer selected Craig Stevens at Craig's Pacific…read morePool & Spa Center (located at 930 SE 8th Terrace, Cape Coral FL 33990; phone 239-458-8600) whom we didn't know prior. After an initial meeting, he sent us a black and white engineering drawing of the pool where we had great difficulty reading the numbers even when we enlarged them. The drawing didn't incorporate some of the things we had mentioned to him, so we felt Craig wasn't listening to us, and it didn't show how the pool would fit onto our property. So, we asked him to email us a color CAD drawing to help us in this regard. Over the next two months, we asked him over a dozen times for this CAD drawing but he never responded. We complained to our master builder about him, but they wouldn't change from Craig's Pacific Pools (likely because Craig won their business by giving them the lowest price..red flag). Out of frustration, we met with a key person at Nassau Pools in Naples, who had wonderful ideas, and provided us with a beautiful color CAD drawing the next morning. Our builder said they wouldn't switch to Nassau (but we found out later that our builder had hired Nassau Pools to build pools for 2 of their model homes) so we provided their CAD drawing to Craig's Pacific Pool and Spa Center. This Nassau Pools CAD drawing was excellent, but no one noticed that the depth of the maybe 6-inch shelf holding 3 bubblers wasn't specified. Instead of asking for this important depth info, Craig decided to build our pool by assuming we wanted a "bench" that was about 3-4 feet deep, and installed bubblers that didn't even break the surface of the water. We had said we wanted the soothing sounds of the bubblers, like most customers would want. We had a meeting with Craig, and asked why he didn't ask anyone how deep the shelf should be before building, and he just shrugged his shoulders and said he it wasn't his job to do that, the plan should have had that info. OMG. He then seemed to complain that the bubblers didn't even break the water level, but he was the one who decided to build them to that height. We found out later from many friends in Naples that Craig Stevens at Craig's Pacific Pool &Spa is known as one of the worst pool builders in Naples, and only wins business with developers by being the lowest cost pool builder. He is NOT a creative pool designer who can even do a CAD drawing, and he's a clueless older man who has trouble communicating anything. He seemed nice enough, but when we were giving him tough feedback his reaction was to smile and slightly laugh. Very unprofessional and not someone any customer would want building their pool or spa. If you want a quality pool designed and built, you'd do well to stay away from Craig at Craig's Pacific Pools.

Manny is a professional start to finish. He explained everything and went through each step of the…read morepool resurface process so we could understand. If you want the job done right just give him a call. He knows the area and is the best in SW Florida.

He responded immediately to my request for resurfacing. He came to the house and addressed the…read moresituation before given a quote. The other companies I reached out to for a request never responded! Mr. Feliciano was prompt, knowledgeable, and what an amazing job. Time frame was about a month out, which was fine. He sent updates as needed. If you want a job well done with prompt, courtesy service look no further. Would definitely recommend