We've been here three times. This is where we get liquid solar cover for our pool. The people…read moreworking the back counter are generally more welcoming and knowledgeable. The young girl that works at the check-out counter is evidentially happy to do no more than that. Stock for floats and pool toys was very low a few months ago but this visit we noticed a nice variety of items being offered.

The staff in this store are condescending and critical. They treat you like you're a stupid…read morehomeowner with a pool. I have extensive experience from having a pool my entire life. Periodically I use their free water testing service even though I test at home. They give me weird looks when they see the length of time between my documented tests and make a point of stating how long it's been. Ironically my water is usually spot-on. Just recently I had an issue with particulate in my water. I called another store on Cape Coral Parkway for advice. But I purchased the chemical at the location in this review and followed up with some questions on getting the flocculate out of my pool. I received no assistance other than being told I shouldn't be doing things I don't know about. Pretty ignorant, so I called the store on Cape Coral Parkway in Camelot Isles. SO HELPFUL!!! They spent time on the phone and walked me through some steps. So on this note I DO NOT RECOMMEND THE STORE ON PINE ISLAND RD and do suggest the one on Cape Coral Parkway. Your treatment as a customer will be reflected differently at each location Each store is independently owned.

Awesome job on the rebuild of my pool. Crew was on site daily…read more The follow up 28 day service was above and beyond I highly recommend them

All the pinch a Pennie's are good, the one down in the SW just off cape coral parkway near Chiquita…read moreis the best. As you walk in Publix, look left, enjoy

Amazing customer service. Kara and her husband are so helpful and knowledgeable. We are first time…read morehot tub buyers and they had guide us through every step. Now my husband is in seventh heaven. Thank you SW Florida Hot Tu

Purchased a BX vacuum years ago because it was the best price we found. They used to call it…read moreBarracuda. Have replaced tires several times but it works like a champ -still climbing walls & doing its job. Since then they are my weekly test store. I appreciate the help - especially after I had an issue & we worked on it til we got the right chemicals to fix. No complaints!

Ive been dealing with thiscompany for 5 years but went in recently for help on my salt system spent…read more$ 1,000.00 with nothing results . Tried to talk me into a pentair system i felt like they had no idea this was the manager

Manager has bad attitude and manners so I had to go to the North Cape Coral shop to Tammy to get my…read moresample evaluation.

They are great! We just bought a home with a pool and they have taught me how to care for our new…read morepool. Very reassuring nice and knowledgeable people.

Stay away from Tropical Pools. We used this company for after storm cleaning. They overcharge and…read morethey do horrible job. Our drain cover in the pool was never secured after the cleaning. Tropical Pools are not willing to do anything about it. They just don't care.

We're providing the 2 stars only because the pool, once it was finally completed, is beautiful…read more However, getting it done was one of the worst experiences we've ever been through. Once the papers were signed in January 2022, things came to a screeching halt and the service was beyond awful. We physically went to their office multiple times to try to get responses to our inquiries since no one would get back to us. The timeline went from being completed in May, to August, and pushed out week by painful week. It was not fully completed until late February of 2023. The house was supposed to be a vacation rental but we couldn't rent it with the back yard torn up so we lost 7 months of rental income. Every step that had to be completed was a gut wrenching nightmare. We even followed up by chasing down some of the subs ourselves since we couldn't get answers from TP. They changed employees regularly so we'd have to start at zero with each new person. They also tore up part of the concrete sidewalk alongside the house and said they would fix it, but never did. The only upside was when Ian hit 9 months after we signed, there was only a concrete hole in the ground so there was nothing to get wrecked. Unless you have no expectations of a timeline or customer service, don't go there.

STAY AWAY FROM THIS COMPANY!!! My pool was completed exactly 13 months ago. About a month ago I…read morenoticed my pool kept losing water after I filled it up completely. I called proline pools about my problem because it was still under warranty, and the lady told me that they were under new management and they could not fix my pool. She said she'd speak with the previous owner Robert. Ok, after a lot of back & forth bullshit, I could not get a hold of Robert, the new owner would not fix my pool, so I called in a pool tech from Red Rhino, and within an hour he located the leak. It came from the pipe connected to one of my circulators. They came out within 2 days and fixed the leak, he even showed me the busted pipe, and where he dug it out. Red Rhino is a great company, but this was an expensive repair because mind you my pool was sitting dormant for about a month and green algae had taken over, so even after the leak I had Red Rhino to give me a quote on the algae removal (which was $400) because I could not get a hold of anyone from proline pools. Overall, I had to foot a tab of $2,500. Even after I sent them the damn repair bill, I haven't heard a single peep from anyone at proline pools. I was thinking about filing a lawsuit, but I won't be petty about how they were to me. A $90,000 custom pool had a $2500 leak nearly one year after being built, & no one there would honor their workmanship after I contacted them. STAY AWAY FROM THIS COMPANY, AND IF YOU DO DECIDE TO CHOOSE THIS COMPANY, GOD HELP YOU IF YOU HAVE A PROBLEM WITH YOUR POOL!

From the owner: Proline Pools specializes in creating custom pools and pool renovations. read more

Excellent service since day one! My pool has looked beautiful ever since. The team is kind and…read moreprofessional.

Owners are friendly and responsive and have already made me feel like a longtime customer!read more