I ask for help repairing my hot tub. It's not heating. Rep came out to house let himself in…read morebackyard worked on hot tub and left. I called asked what he found and he said he bypassed sensor for heater and I owe $100. Didn't fix problem. I called Rep he said control board needs replaced. He would check on it and call me back. That was January it is now March. Terrible Customer Service!!

Best buying experience we could have wanted. Prices were great and service was even better. The…read moreother hot tubs we looked at were not as nice and cost twice as much. Kevin was very helpful.

I would give a lower rating if possible never ship hear they are very friendly untill you need…read moreservice than they will never find the problem untill your warranty expires. They came out several times but found nothing untill this last time but gess what now the warranty has expired and the last time we called they delayed calling back or comeing out untill the leak is our problem so they wouldn't have to fix it under warranty they kept pushing out our 5th apt till the warranty expired came out and it was not there problem they magically found it

YES. Don't be fooled by the outside of the building! They know hot tubs and the service is fast…read more We love ours and the service people are always cordial and willing to answer any questions.

I drive a Lexus ux250h, it's a small suv, the employee I encountered was driving a very large…read moreutility white ford f250 at least with utility add ons. I was driving in my community of River Falls on a residential street near PaloDuro canyon. This employee was driving in the middle of this narrow road way approaching a hill, which anyone with common sense hinders visibility for both drivers but theirs chose the middle of the road. I was going 30 miles and hour but I went to the right shoulder to avoid this big truck on the roadway I drive on a daily basis, my front passenger tire popped on the inside. I contacted this company which informed me the road measurements as well as the 3 seconds ahead of reaching my vehicle was adequate time for me to avoid his vehicle. I asked to simply replace my tire, that was denied. As a business owner who carries a reputation I'm not sure how replacing a tire caused by an employee's negligence is a big deal. I've heard enough about how they run the pool side of the business along side this terrifying incident to know these are not the small business to support in any way. This won't be over on my end anytime soon.

In this time of customer service being a thing of the past, it was refreshing to find a company…read morethat realizes their customers come first. I was welcomed with a good morning and a smile, coming from the owner of this business. Being a novice in the world of pool maintenance, my questions were answered, and multiple suggestions on products were covered. Great job!

We had so many problems with our pool and couldn't figure out why. Thank goodness prestigious pools…read morefigured out that the person we had cleaning it was our whole problem. He had put the wrong chemicals in the pool. Prestigious pools fixed the chemicals and everything that was wrong with it. It looks amazing and is so clean. Thanks so much prestigious pools!!!

Prestigious Pools in Amarillo has completely exceeded our expectations, and we couldn't be more…read moregrateful for their outstanding service. From the moment we reached out, their team demonstrated professionalism, expertise, and genuine care for their customers. It's rare these days to find a company that not only delivers excellent results but also treats you with the kind of respect and attentiveness that Prestigious Pools provides. A huge thank-you goes to Colton, Zach, and Branden, who truly went above and beyond to diagnose and repair our pool heater. They approached the issue with patience and determination, walking us through every step and making sure we understood what needed to be done. Their teamwork and dedication were evident from start to finish, and it was clear that they take great pride in their work. What impressed us most was their willingness to go the extra mile. They worked on this challenging heater issue from July all the way through October until it was fully resolved. During that time, they were in constant communication with the manufacturer, discussing possible solutions and ensuring no detail was overlooked. Most importantly, they consistently communicated with me about where things stood--I was never left wondering what was next. Their communication is truly excellent, and it made a long process feel manageable and stress-free. Because of their exceptional service, Prestigious Pools has earned our trust and long-term business. On a scale of 1-5, where 5 stars is the best, Prestigious Pools performed like a 10-star elite company. We highly recommend them to anyone in the Amarillo area in need of reliable, high-quality pool service. Thank you again to Colton, Zach, and Branden--you turned a frustrating situation into a positive experience, and we truly appreciate your hard work! Thank you Prestigious Pools!

Horrible customer service and way over priced. The owner is rude and very unprofessional. (The…read morewife)

From the owner: Pools Out Back is a licensed and insured swimming pool contractor based in Amarillo, Texas, proudly…read moreserving the Texas Panhandle for over 40 years. We specialize in custom pool installations, pool construction, and renovations that transform your backyard into a beautiful outdoor living space. As expert residential pool builders, we’re known for quality craftsmanship, reliable pool repairs, professional maintenance and care, and exceptional customer service. From custom-built pools to complete pool plaster, we deliver durable, elegant results that enhance your home. Trusted across Amarillo, Canyon, Borger, Pampa, and Dumas. Count on Pools Out Back for top-quality pool care and expert water chemistry balancing across the Texas Panhandle.