Frank's level of experience, professionalism and attention to details are near impossible to find…read more He gets the job done with a positive energy that will make you smile!!

We recently worked with Robbie to replace a GE Monogram series microwave. After sharing the…read moremeasurements and photos Robbie recommended a model and said that we need to additionally order a drawer as the new model was shorter. When the electricians came to install it they found that the new model was too deep for the space but were able to remove some wood and Sheetrock to make it work. They never took the drawer out of the box because the electrician said " I can do math and this drawer is too big to fit." Robbie refused to take the drawer back even though it was his mistake. He later said that GE refused to take it back in a sealed never opened box. Why should the customer have to pay for Robbie's mistake? I told my contractor not to ever use Kitchen and Bath Galleries again!

We had a remodel by rebath that started in late 2023 and it still isn't done to our satisfaction…read more The door on shower surround has never been right and has had at least 4 separate service calls. I'm trying to schedule the 5th now and can't get anyone to get back to me. Worst decision we've ever made.

DO NOT RECOMMEND We decided to get a new shower as ours was…read morebuilder grade, had a doOr that opened into the walkway to the closet, caulking was horrible. Install Sept5-7 2023. Caulking was horrible.First complaint done Jan 5,2024, they came and recaulked. Again bad caulking job done 5-27-24. October 2024 I asked Justin if they had someone else, he said no, I asked why do you have no one that can caulk a shower and not have it rough and bumpy, I am not a professional and I did 90% better than the professional on my kitchen counter. told him I would be suing them and he was like go ahead.needed recaulking AGAIN, done by same guy for 3rd time10-8-24. DECEMBER 20 left a message for Justine it is now JANUARY 23 no response frOm Justin. I sent him pictures after it was done 10-8-24. You could see where it was not sealed and TWO spots that have NO caulking at all. My caulking it all yellow and coming off.

NIce place but way over priced! Also very limited in what they offer and what they know. We…read moreactually bought our cabinets at a different place with a bit more experience. The staff was nice enough and tried hard. They were in a different building than the address listed on here. Not much on diplay either.

If you saw before and after pictures of our kitchen, it would look like a HGTV promo! We had a…read morecomplete kitchen remodel; everything was torn out and we started fresh. We had a lot of kitchen space but the 1993 design didn't take advantage of it. We have tons more space, gorgeous cabinets, tile, granite and the design is breathtaking! No one can believe it is the same kitchen. We interviewed several designers but liked this design the best along with the reasonable estimate. Luisa has great taste in what works in a kitchen, Jesus makes sure everything is to perfection and their team is above and beyond accommodating, knowledgeable and hardworking. Give them a call!

The craftsman who worked on our bathroom renovation were skilled professionals and created a…read morebeautiful primary bathroom. Unfortunately the same cannot be said of the office staff coordinating the project. We were shown one piece of stone for our countertop which we rejected and removed the countertop from their scope of work. They ordered a clear annealed glass window when the materials list and building code required a frosted tempered glass window in this location. It took nearly 6 months for the proper window to be installed.

Norma Falk, our sales associate has been absolutely marvelous. She is extremely helpful,…read moreknowledgeable, and goes above and beyond what we could have hoped for in helping us pick out the items we needed. Thanks!!

If you are going to the Raleigh Showroom on Yonker's Road, make an appointment with Norma in…read moreadvance. She is personable, detailed, attentive and has the most amazing memory. I am a former VP from the new-home building industry, and would hire Norma in a heartbeat. Everything we discussed was in my saved project when I got home. The front counter lady that greeted me was helpful and very nice. There was another lady working in design, that was a total snot. I wish I knew her name so I could tell you to avoid her. Just call in advance and make an appointment with Norma, you won't be disappointed. It is up to Ferguson's to deliver the products on time and in good condition. If they do, I will add another 5-Star review.

I am simply overjoyed and nearly in tears. I have the most beautiful counters and the best…read moreexperience with this company. I hired K Alexander Kitchen and Bath Designers to renovate my kitchen. I had formica Laminates but wanted to update my counters to Quartz. I'd interviewed other companies but thought with a design firm, it would be less stress, a one-stop shop, and they would do the heavy work for me. I've not had the best success with renovations. Being a single female, it is common knowledge that we are usually victims of predators, and for those experiences, I don't go half-cocked but try to be as informed as possible. Even doing due diligence, I still found myself in a 4 month nightmare. They subcontracted with Natural Gallery Stone Kitchen and Bath, and it was an absolute nightmare. I expressed strongly to them that I was having Ankle replacement surgery September 3 and wanted to have it done prior. We discussed this in the latter part of April and began in May. I have been without a working kitchen since then. It wasn't money because I paid upfront and in full. Natural Gallery took their sweet time. The fabrication was terrible, the hole for the faucet wasn't centered and the stone's sheen was inconsistent. It was a high gloss stone but the fabrication caused matte, rough and inconsistent textures. Not to belabor the problem but I was so stressed that I became ill. I thought that I would still be without counters, a sink or a finished product that it flared my Lupus. I was washing my dishes in the bathroom. I literally prayed and was directed to The Countertop Factory. I'd just left a company on Glenwood Ave that I was unavailable, detached, and wouldn't return calls. I sat in a gas station parking lot crying. I Googled Countertop installers, and right down the street is The Countertop Factory! I spoke to a lovely person named Haven. Haven was empathetic and kind. I met with her the very day. I was shown stone and different edges. I also met Nick and Erick. We came up with a game plan. Within 2 weeks of my initial meeting, I have a beautiful kitchen that I'd still be waiting for with the other company. Chris and Michael came today and meticulously installed the cabinets. Every effort to detail was met. Wes is a supervisor. He is direct but considerate. I was so nervous about the job but he promised to take care of me and he did just that. It I'd hard to find companies that care. Workmanship, craftsmanship, and pride are a thing of the past in most cases, but I was blessed to have found a company that puts their customers first, and their reputation for excellence is well earned. The cost is worth every penny because you get what you pay for. If it seems like I am gushing, it is because I am. I highly recommend them! I appreciate everything that this company and the staff has done for me.

I own a Pulte Home. If anyone knows anything about Pulte, I would rather go homeless than buy…read moreanother home from them. My kitchen sink fell after only being in this new house less than 3 years. Pulte would not cover any repairs and told me to contact the Countertop Factory who installed my countertop and sink. Of course, I was leery of using them to fix the problem. I have owned 3 newly built houses in my lifetime and have never seen a sink fall. I hired a different company to reinstall the sink. I contacted Eric at Countertop and sent him pictures and told him I was having a different company reinstall the sink. Eric contacted the owner and Countertop agreed to pay all my expenses in reinstalling the sink and reconnecting the plumbing. All I can say is the company did the right thing for me. Give them a chance.

They redid my master shower and I absolutely love it!!I travel a lot for work and I want it…read moresomething that resembled what I'm used to in nice hotels. Everyone was super professional and did a quality work from the installer to the person who did my custom glass. The price was a little bit more expensive than what some other contractors offered, but because Bryson's had such a wonderful lifetime guarantee, I thought the price was worth it. One thing I'll never have to worry about is anything happening with the shower as they will always honor their promise.

Like Mage, we had a very pricey, acrylic shower installed by Bryton's, two years ago. I did not…read morewrite a review at the time, not because they did not do a good job, but I thought $10,000 was way too much for a 42" x 60" walk-In "plastic" shower.. especially since I had tore out the old bath and drywall, having it ready for the install. So what brought on this 5-star review all-of-a-sudden, you ask? Well, about two months ago, the floor pan (also plastic) started to bubble up. After calling, one of the Bryton crew came out and found that it was "de-laminating". He told us that it was all good since it was warranted for Life! To make a longer story short.. the guys were out within a few weeks, ripped out the entire shower, and installed a brand new replacement. And they did all of this with a big smile on their faces, as if they were really happy to have us as customers! Needless to say, we no longer feel so bad about the initial cost. It is worth it in the long run if this is the level of customer service to expect! Thank you Bryton's and Staff...

Jessica Aims handled my recent remodel with personal and expert attention to every detail. She…read moreunderstands that my mid-century modern home in Raleigh designed by a modernist architect requires a high level of knowledge about design and function. She brings these values to every project. I felt so secure making big decisions with her guidance and together we are making my home shine again.

Wonderful local business! I would highly recommend them for anything related to kitchen and bath…read more Their prices are very fair and their employees are very helpful and knowledgeable, especially Kevin and Rachel. Definitely have earned my repeat business!