The customer service at this place SUCKS! I ordere a bathroom vanity and medicine cabinet. I was looking for a different place referred to me, but that place was closed and this place was around the corner. So I just walked in. BIG MISTAKE!
They said it would take 1 week. After that week I called to arrange for pick up, and was told it wasn't ready, 3 more days. After 4 days, I called and left messages. After 2 days of leaving messages, I gave the young man a good talking to, and he talked me into 3 more days. Then 5 days went by, and I called and said I was coming to get my deposit back, and he talked me into sticking it out. Later that day, they said my sink wouldn't fit. I emphasized they should have figured that out the 1st week, not 17 days later. They took off $75 and promised to deliver it when ready.
I'm rehabbing the entire house, with several things going at once, and I work 9-5, so I don't have time to call them 5 times a day every day.
I found another sink , delivered it, they said 3 more days. 4 or 5 days went by, and I called. 3 more days, they promised. 5 days went by and I called. They said the faucet doesn't fit. The same faucet that I brought them THE FIRST DAY, it took 6 weeks for them to realize it doesn't fit. I bought a new faucet and delivered it. 3 more days, they said. 5 days went by and I called. It's ready, they said, we'll deliver it tomorrow. A few tomorrows came and went. I called. "TODAY you will bring me my vanity." Finally they delivered it.
I put off moving into my house for 6 WEEKS waiting on these numbskulls. I couldn't live there w/o a sink. I took another $25 off for the additional aggravation.
I realized 2 weeks later they forgot to include the backsplash. I called. We'll call you tomorrow, they said. 10 days went by. I showed up, they handed me the backsplash. I complained, once again, this time to the owner who was there, and he had never been there all the previous times I went in. Of course I did no good. 3 months later it's still not complete and right.
The 2nd star is because the product is mostly good. read more