My first shopping trip into SML Entertainment Red Deer awesome Alex was very helpful and Destiny…read morewas knowledgeable and all around service fantastic. Will definitely return and pass on my positive experience.

From the owner: Specializing in Hot tubs, hot tub supplies, Saunas, patio furniture, pool tables and installation,…read morearcade games, table tennis and other home entertainment products.

DO NOT SUPPORT THIS COMPANY Worst experience with trying to…read morereturn a faulty chair. I bought a chair and when i got it home 10 minutes later I unwrapped it to find that the base had been damaged and broke free of the particle board. I tried to return it to the store, they said they wouldn't take it and I had to file a ticket online. The site was down so I called and filed via text. I called back the next day to find out they never heard of me. Very rude customer service on the next call saying i have to pay 25% restocking fee and there is nothing i can do about it. I am now stuck with a broken chair and no way to return it.

Husband and I bought a $8400 6 piece couch set From Ashley's in red deer ab. We were assured…read morerepeatedly that it was highest quality and extremely durable. When time for delivery, 3 pieced didn't even make it off the truck. They were broken and or faulty. I was then left with half a couch set in my home. An hr after they left I noticed my one recliner made a clunking sound and the other 2 pieces, the stitching was already coming loose and the staples underneath were not holding. I called customer care only to be told too bad, it's already in your possession, we will send a tech. That was not acceptable to me as obviously the entire set was faulty to begin with. I called the store directly to be told by Brandon that he would order me a new recliner as it was making that clunking noise and because it hadn't even been removed from their manifest yet so he knew it was a fresh delivery. I also then asked to speak to the manager as this whole experience was awful. The manager just said over and over, that they would call a tech. When I explained that I was not ok with my $8400 furniture needing a tech not even 24 hrs after delivery and that Brandon told me a new one would be sent out, he proceeds to put Brandon on the phone only for him to deny up and down that he said that. I asked flat out so you are calling me a liar then? He said well I never said that so guess so. I asked to speak to Peter again (manager) to be told he didn't want to speak to me. I said well that's too bad put him back on the phone. Only to be given even more attitude and disrespect from him. He kept telling me nope, a tech, or I can pay a restocking fee. I was very clear on how this is not what I bought. Never once was I told that my brand new high end quality furniture wouod need a tech within the first 24 hrs! He finally said fine I'll request a whole new 6 piece. I said ok cool, how long will that take? He gets even more disrespectful and adds a very rude tone "I don't know!" Well isn't that your job to know? I said you do not understand the frustration here and he yells "omg!" And hangs up. Then proceeds to leave the building as he didn't want to speak to me again. I also continued to call customer care where I was told over and over that I have to pay a 25% restocking fee to get a refund. Agent told me my fee would be $408. I finally just agreed as I needed the rest of my money back. I said note that on my file and I will call you back. I call back and get another agent who told me that agent didn't do the math correctly and I have to pay $840 plus 10% on the 3 pieces that didn't enter my home. I said absolute not! They refused to honor what the first agent told me. I then called back to confirm it was being processed to be then told that I also know had to pay a $100 delivery fee!! Again said no! The guy kept cutting me off and being very rude! I am hoping someone higher up will see this and resolve this situation fully with me not having to pay anything! If anything, the original amount I was originally told! It seems like every agent is reading off a script as they have been trained to not help the customers like they are employed to do! Never ever will I shop there again and I will scream my story from the roof tops fo everyone

We dealt with Patty at La-Z-Boy in Red Deer, she was amazing to deal with and answered all my…read morequestions. She helped me with choosing table styles and colors also made sure we were getting the best deal that we could before ordering the table. She would even text me instead of having to go in all time for any questions we both had, that made things so much easier with having three kids. The day I did go in to select colors she was so good with the kids and let them sit on the beds which kept them busy and happy! I will recommend her to anyone and La-Z-Boy seems like a great place to shop with amazing quality furniture.

I had such a bad experience at Lazy Boy Red Deer, that I wrote a two-page letter to their head…read moreoffice. I spent a year visiting the store searching for the perfect couch and chair. On September 1st I walked into the store with $1000 and ordered three pieces, a couch and two chairs. I was told the furniture would take 6-8 weeks to arrive. I expected the furniture to arrive well before Christmas. When the furniture did not arrive by Christmas I started calling the store and visiting the store on a regular basis, I always talked to the sales person who took my order, her name was Christine. Every time I got a different excuse and most of the time she didn't know why the furniture was late. At NO time did she EVER call me or email me to keep me updated. Had she taken the time to call or email, I might not have been so mad. Once they got my money I was ignored. The furniture finally arrived February 25th - 6 months after I ordered it. When the truck arrived at our house, we were not at home so they took the furniture back to the store. I had called Christine and told her specifically to call my husbands cell phone when the truck was on its way so someone could be there, she did not do that and our furniture went back to the store. The second time the truck arrived, my husband was at home and the truck driver refused to unload the furniture unless we paid the remaining balance owed. That was not our original deal, we had signed up for the 12 payment plan at the store with a $1000 down payment. My husband was on the phone with the store for 30 minutes until they finally convinced the truck driver to unload our furniture. The customer service I received was so unbelievably bad that if there was a zero rating, that's what they would get. Christine eventually told me that our order had been LOST at the factory and she had to re-order the furniture which is why it took so long. I'll never buy anything from Lazy Boy, and my advice to other people is BUYER BEWARE.

I quite like most of urban barn products. It is their return policy that is not acceptable . I…read morehave a client that rec'd a gift of 80.00 value which was a pillow of which was currently stocked. As they lived out of town they were not able to be at the store within 14 days to exchange it for another color. It was 3 months and the product was still new inventory. It had not been discontinued and was currently stocked. It was reutned in original bag and with receipt. They would not give a store credit, or even exchange for a different color. The client did have additional products at the register that they were going to purchase but decided against this due to the behavior of the staff and the return policy. Please be aware as I have had clients with issues with this store before.

Don't mind shopping there at all. Friendly staff willing to help. They have a great selection of…read morebedding and accessories.

I bought a mattress, boxspring and bed frame today. I was greeted at the door by a salesperson,…read moreAurora, who quickly asked pertinent questions about what I was shopping for and took me to view and test a selection of mattresses. She was very knowledgable and had great deals to offer. I asked for delivery and assembly. The only thing that was frustrating was the bed would be delivered one day, but the assembly wouldn't happen for another 4 days or so. That would be the only complaint I had. Great customer service though.

The salesman we dealt with was great has for the service afterward nope..We purchased two leather…read moresofas only to be told before delivery i would only be getting one leather care kit if I wanted another I would have to pay 70 dollars I was told I would be emailed or called day before delivery for a approximate time I nver received a called I called the day off 4 times left a message did not get a return message had to call back to get a time they delivered ar 510 that evening and one delivery guy came intobmy home to see first where they were going g then upon entry with the first sofa ripped pictures of my wall and a huge framed blackboard in my entrance denting by wall after they got the the sofas in they proceeded to rip the plastic off these LEATHER sofas with car keys while installing the legs on one couch the bottom material was ripped and nothing was said until my husband checked them out the next day when I called to I formed them of this I was told to send pictures and they would assess what they would do through all of this I've been trying to speak to a store manager for over a week and apparently he is MIA because I have not been able to speak to him. After our experience with the Brick in Red Deer I will not ever be purchasing anything ever from this store again

If I could give a ZERO stars, it would be below zero!…read moreTerrible, rude obnoxious, unprofessional staff, zero knowledge, they will kiss your A... until they get your money! After that; you are on your own, if you ask for return or refund, you will be yelled at, mocked and insulted! Never ever I will buy anything from this store or SleepCountry in general! Be very, very cautious and ask and read ALL prints, before any purchase, as they will tell you ONE thing before you buy and totally different after your purchase Also, they do NOT refund your debit card in the store; their excuse is their tills are not updated and not capable of doing so, so they will mail you a cheque?!!! I am hopping to get my 1000 dollars refund back soon (in mail), even I paid via my debit card in store!

We bought a couple of mattresses exchanging for the others that…read morewe had, we get them on a different store, the only reason we did it it was they were a little shorter ( my fault ), but they where gorgeous so there we go Sleep Country Red Deer, we found some suggested by the staff not to expensive, but comfortable, what a mistake, they are horrendous and we are seniors, so we need to buy another set somewhere, I don't know If they are still in warranty or not. So not been to rude I just don't recommend this store to anyone. J Danyau