Great selection of fabric and it would be a fabric lovers heaven if it weren't for the staff here they all seem somewhat blasé about giving help. Also, the atmosphere of the place is really not nice at all everyone in there seems to walk around like zombies I thought us crafty folk were supposed to be friendly! Anyway, I visited for the second time today and was shocked by the way I was treated as a customer by one member of staff in particular. I needed stuffing for a knitted toy I am making so, after a brief look around I found some in a big roll. Since all the staff were busy with other customers, I asked one of the women if I could just grab what I needed from the roll (I've never bought stuffing before) and she said yes if I could manage it, so feeling validated, I did so, tearing as much as I needed off and took it to the counter, I was then greeted by a silence like I had two heads or something, then a glance from the woman I had spoken to, and a brisk telling off -you're not supposed to do that.
I was absolutely mortified. She made me feel like I was in the wrong, but nobody helped me out at the beginning, and I had obviously misunderstood that I was supposed to bring the roll over for her to cut what I needed off. I did what I thought was right at the time, and what she had said yes to, obviously a simple misunderstanding. But to be treated like I was in the wrong for this mishap, to highlight it so openly in front of everyone there, and an assumption that I should know what I'm doing in a store I don't know is a downright humiliating experience, add to that a joke about it and a judgmental look and smug smiles from the customers she was serving, I actually left the store feeling like I was going to cry.
All the other haberdasheries I have frequented in the past cannot do enough to help and treat you like you are a very special customer, but then I guess they employ staff that actually want to be there. read more