Do not give these people your money. Paul and Lisa, of CBK Interiors Limited, owe me £10,270 worth of appliances, tiles, flooring, radiators and other items which they have failed to deliver for the last month. The last communication we had from them was in February, requesting the money from us to order these items so they could book in the tradespeople to complete our kitchen renovation. After we paid them, that was the last we heard from them.
We have sent both Paul and Lisa, as well as their administrator, Amelia, numerous messages via email, WhatsApp, text message and phone, imploring them to respond to us over the last four weeks. All we ever received in return were various versions of OOO messages saying that they couldn't work because of storm damage to the shop, or they had Covid, or they were dealing with personal issues, or they were unwell for another reason. They have put us through extraordinary mental, emotional and physical strain by leaving us to live in a worksite, with an 18 month old toddler. When they originally quoted a timetable for us, they said this would be a 5-6 week job. We are now in the 12th week, and the last 4 weeks have been a waking nightmare. They have behaved truly callously to take such a huge sum of money from us and to have then disappeared behind ever evolving Out of Office messages. We have offered them every opportunity to make good this situation, and they have deliberately ignored our messages, refused our phone calls, and they have now forced us into a position where we have to pursue them legally.
Even before they disappeared with our money there were red flags - subcontractors walked off our job because of disputes with CBK over money. We had to rescue our worktop from the granite cutter and intervene ourselves, only after we found out through another subcontractor that CBK hadn't paid the deposit for our worktop. The plans they drew up initially failed to account for a wall that was planned to be installed to support the RSJ, which was a sloppy oversight on their part, and which now means our radiator pipes need to be moved. Their project management service is non-existent - they had forgotten to organise a decorator to paint the walls after they'd been plastered and instead of owning up to the error (we have in writing that they would organise this) and making it right, they left it up to us to find someone at short notice, making us lose another week to inaction.
This is an incredibly stressful situation, and there is no possible conceivable explanation for why they have done this, if not out of malpractice. Our only hope now is to recover the money they have taken from us through the court system. read more