West Coast is an absolute gem of a business! Jeff and his staff are top-notch at helping pick out…read moregear, offering a massive selection that is very fairly priced. I've been shopping here since 2005. A huge thanks to Jeff and the team for all their help today selecting a helmet, glove, and cleats. We kept them past closing, but we found the right gear and they never made us feel rushed or inconvenient. Top-notch service, selection, and pricing, what else can you ask for? PS: To anyone reading negative comments about the service, those judgments are shortsighted. The store is BUSY because the staff takes their time helping customers make the right choice. When you're spending hundreds of dollars on sports gear, they ensure you get what actually fits. Jeff and his staff routinely go out of their way for customers, even stepping into the batting cage to test out a bat. If you're looking for quick, surface-level service, stick to standard retailers. If you want deep, expert guidance that takes the necessary time, go to West Coast!

Disorganized store with tons of clutter. Impressive selection of merchandise, especially gloves…read more If you are left-handed, there are a TON of gloves to choose from. Poor customer service at checkout. I felt like I was interrupting their conversation by wanting to buy something, and then the cashier who rang up my items was multitasking by scrolling through her phone's Facebook app. She barely said a word to me. Experiences like mine drive people to buy things online.

I went in and knew exactly what I needed. Got my items and went to the cash register. However, no…read moreone was there. I had to wait a bit while the lady came back. The store is pretty empty and she was stocking stuff. The cost of my items were okay. Could be better, but I am fine with it.

Other than a greet at the door from the cashier in front, the staff at this location are near…read moreuseless. I hate to say such harsh and critical words but for the place to be entirely empty, and they're literally being an unwillingness from an employee who saw that my best friend and I were interested in purchasing some products just tells me everything I need to know about this big five location. I can see why the brand is dying and even more why this location is most likely on its way out of here . Save yourself the time of swinging by and go elsewhere for your own purchases and products. 1/5.

Last week, I ordered a few crab nets directly from Promar but accidentally picked the wrong ones…read more When I checked on returning them, I found out shipping would cost over $100 because of their size. So I started searching for local dealers and came across Castro Valley Sportsmen's Center. When I called, the woman who answered was incredibly kind. She told me she'd be happy to exchange my nets for the correct ones as long as they were new. Fast forward to today, my order finally arrived, and when I called her back, she immediately remembered me. I drove to the shop right away, and she welcomed me with a big smile. She knew exactly who I was and, without hesitation, exchanged my nets. Because of her kindness, I ended up buying a couple more nets while I was there. She even went to the back and brought out a few hard-to-find items she thought I might like. What a thoughtful touch! She knew exactly who I was and, without hesitation, exchanged my nets. Overall, I'm beyond impressed with the owner's generosity and genuine customer service. From now on, this will be my go-to spot for all my fishing and crabbing gear. Highly recommend!

Definitely a Diamond in the rough. Both Husband and Wife Team have amazing customer service and…read moreit's only topped by the selection of Fishing Equipment they have. This is your one stop shop, If you're looking for looking terminal tackle, upgrading your current equipment or just Bait, this has to be your Go To Spot !!

First time shopper here; a young lady noticed that looking at the expression on my face. Her name…read moreis Gabby ; unbelievable nice, willing to help me. She even offered to check in the back for my items . She returned with the same beautiful smile on her face, apologizing if that took long for me to wait. With lots of Gabby everywhere, at all retailers, shopping will be a real, real pleasure .

The Nike clearance outlet has been great the past month if you are looking for their 24/7 pants and…read moreshorts line. I got my first pair of these last year, loved them, and the fact I was able to get some pairs for $40 (more than 50% off regular) is a great deal. Something I learned is to ask the employees to see if they have extra sizes in the back. The shoe selection for the 9.5 wearers has been kinda weak though. While they have more shoes out on the racks, I feel like the hidden gem is harder to find. The shorts, hoodie and crew neck selection has been pretty solid lately as well. I lot of them are in the $19-30 range. My workout shirt wardrobe needed a refresh, I was able to find a bunch for $14-20. As someone who doesn't like paying full price online, this store continues to be a staple whenever I'm in the area. Selfishly I wish they had more golf polos lol

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

A one star rating is harsh ... but as my neck hurts, I feel it's justified…read more I rented a wetsuit for today's Sunday Alcatraz Open. The neck chafing: however, the wetsuit I got scratched the right side of my neck, and it hurts. The irony is after the swim, I realized that a wetsuit isn't really needed: warm water at 64 degrees with great weather - but I won't know in advance. I hope they either fix it or retire it. Otherwise,I'd give it a five star. Housed in an old rink. Very pleasant with excellent service.

This Big 5 store, located on Foothill Boulevard in Hayward, has parking in the back of the store…read moreavailable. The rear of the store is also where the entrance is. This place was clean and organized when I came here, but it wasn't very big. The employees were friendly and helpful, I couldn't find what I was looking for but they did offer to help. Maybe the smaller store means less inventory. But still, a good sporting goods store!!

They had exactly what I needed and it was on sale too. I appreciate their hours. And their…read moreemployees are awesome-they recognized my dog out of their store too!

Me and my friends came in to get snowboarding gear. A sales associate named Jeremy helped us and he…read morewas so great. He was so kind and knowledgeable about everything there. He gave us great recommendations and made sure we all got the best deal possible for what we got. We got everything at such a great price point and could not be happier. Thank you Jeremy and the Sports Basement team.

Went to here a few times in the past when I still lived in San Ramon, California. This place is…read moresupposed to be like a Dick's Sporting Goods but with more variety of sports equipment and other related products. As well as better quality since it's like a private owned business and not a public one. The service overall was good at this place as the employees were helpful with guiding us to find stuff we were looking for. As well as helping my brother find a new bike for him to ride after his old one fell apart. When it comes to value that is where the problems set in as to why I am giving this place a 4/5. Lot of the stuff in this store is expensive and I do mean EXPENSIVE. It could be close to like 120 dollars for a pair of shoes which seems to be way more than most other retailers. And most of the other equipment could range up to 200-300 dollars as well which can make it frustrating to figure out what to spend your money on depending on the need. At least the store has plenty of equipment to choose from, as well as a range for you test stuff out and other useful features for equipment you want to rent. But I would only go here as a last resort if you can't go to a Dick's or find good pricing.

Mo has always done a great job for my High School team and my travel-ball team. Always on time and…read moregreat value.

So many items here! I didn't realize this hidden gem even existed. I needed something super…read morespecific and when I called to ask if they had it, he took the time to look to see if they had the color I needed and told me all the available sizes AND the price! When I arrived, he walked me over to show me where to find what I needed and asked if I needed to see anything else or other options. If I need anything sports related, This'll definitely be my first stop!

The service was kind and attentive. The staff are well-trained and happy to assist you…read more We recently shopped for multiple clothing items and came away happy. I didn't see any "tall" options that you would online shopping, but there were plenty of sizes in stock. I would have like to have seen more larger sizes in the men's park logo shirts, but I understand what sells and what doesn't. It would be great to have the same shopping experience online, where these sizes are an option. Great discounts for quality clothing. Thank you!

I first noticed this Columbia Sportswear Store a couple of years ago. I was pretty stoked as it was…read morein my area and being an avid outdoors person, I've often owned/used Columbia gear. But then I go to find out that it is not a store open to the public. *Unstoked*. But rather this is a Company Employee Store. Meaning a company or place of employment has to sign up with them (not really sure what that entails), then with a code/invite, the employees of said company can now enter the store and shop to one's content. I go to find out that my work gets involved in this annually, so I finally get a chance to scope it out. You have to bring the invite (a flyer for us with a code) and some proof of employment (a work badge for me). It is kind of a run-around but there is a benefit to all this. There are 3 glaring benefits from my perspective. 1. Being invite only and not open to the general public, the place is not crowded and cluttered. Very clean racks and displays. 2. Lots of legit inventory, so not a mish-mash of odd sizes and discontinued styles like factory stores. Felt like a kid in a candy store. Quite organized too, easy to find designated sections. 3. There are perceived deals/values here. Now I will point out that the brands sold here ie Columbia, Prana, Sorel etc are premium brand names and are usually not cheap. I actually find a full priced item to be borderline insane/expensive. Any Columbia gear I own are either gifts or things I got on some sort of sale/discount. Here at this store everything inside is 40% off (taken at the register). And even some items with certain highlighted tags, may be discounted even further to say 50-60%. A much better deal considering the quality. And after I went through their register to complete my sale, I was given another pass (good for 3 other guest too) to shop within the next 30 days. And there was a coupon attached where $20 can be taken off if spending reaches $100 (pretty darn easy to do). So another 20% off. They know how to market cuz ya know I want to come back for that. All things I restrained myself from getting on this last trip...will just wait til the next out. Bet!

Dropped into Big 5 today for a tennis ball but I guess they come in 3 packs so I walked out with 3…read moretennis balls. I don't play tennis espicially in this weather. I use to but years ago. These tennis balls are for massaging the bottom of my feet or at least the foot with plantar facsiitis which I am currently doing while writing this. I realized I hadn't written a review for this place so here it is. They have a just enough of almost everything here which is fine. I have purchased day packs, running hydration packs, shoes, socks, dumb bells, golf balls, pocket knives, ammo, yoga pad, shooting accessories, camping gear, other stuff and most recently today, tennis balls. Also, all the other sorts of sports equipement like baseball, basketball football ,etc gear. Always quick in and out and usually well stocked. The staff is pleasant and can answer my dumb questions. For an assortment of skies, and bikes, rock climbing you'll need to go elsewhere. BIG 5 has a niche and they fill it.

Need to take a moment and appreciate the people that work in retail especially at Big 5 - it's not…read morean easy job dealing with angry customers. They have an assortment of different sporting goods and many different sales/discounts. This is the go to spot to grab something quickly. Keep in mind they have a variety of items for a family value price.