Had I yelped 4 years ago, I probably would have given them at least 4 stars but it seems that the past 4 years this place has lowered their standards of patient care. I work in the medical field and they do not honor the Patient care standard or mines.
I was a patient of theirs since I moved to Union City at the age of 14 and never had a complaint. Until a few years back. I noticed that they had allot of staff turnovers, allot of the girls openly complained about how hard the doc's were and some of them reflected it in their attitude.
I was really surprised by the front desk grinch who acts like she owns the office because she's been there for decades, started demanding money when I would check in for my appointments. I have never come to a dental office that would say How about you just give us $100 and if there's a balance, we will mail you the bill... or "So it looks like you MAY have allot of work done so just leave us $150 and we'll figure the rest out later" ... um... aren't you supposed to do some work before you just take my money! DAMN, I'm not even in the chair yet!
Then she turned bill collector when I had a balance and called to schedule an appointment for an abscess that had developed from a filling that Dr. Chang did (twice because the first just fell out the same night he did it) and she said, well, if you pay your balance, I can see about getting you an appointment! I was shocked! I have an emergent situation and all you can tell me is pay me and you will see! needless to say, I didn't want to find a new dentist since Dr. Chang knew my history and I was worried that I had, had this a long time so I paid the bill only for her to book my appointment a week out.
Simply disgusted.
So I came in for my appointment, told her I want all of my records and my kids records. I saw Dr. Chang and he gave me antibiotics and said, Oh yeah, you will need a root canal now. GREAT! More money in their pockets... but it would never happen.
I left with no intentions on coming back. Thank God I didn't because I have now found Dr. Joy and her office is amazing! She will be doing my root canal, did an awesome cleaning on my teeth and hasn't bugged not once about any patient portion being paid on the spot.
She also found that 3 of the fillings this office did over the years were not done correctly, I have two fillings with cavities under them, and one where they left old amalgam filling and just covered it with composite probably just to charge my insurance for a filling that was not needed!
Its a shame that this office has become the disgusting place it has but my family will never be back, and I'm also referring all my extended family and friends who come here to my new dentist! I'd advise you to do the same!!!
Oh and by the way, dont trust that they have checked your insurance to make sure you are "in network" if they can bill your insurance... you will be told "we take your insurance" I found out after calling my insurance that they had not been "in network" for years thus charging what ever price they want to me and I'm sure many other patients who were under the impression they were in their network. read more