I had a horrible experience today at smiles r us on 6666 Security blvd. My appointment was at 10:00…read moream 10-8-2025. I got there on time an waited in lobby to be seen for teeth cleaning and a root canal. around 10:35 the front desk clerk called me to her desk and started the dentist could not see right now because a technician was fixing the chair I needed to have the procedure. I was asked can I leave and come back in 1 hour? I responded can I just reschedule for another date! she stated can go get something to eat and come back they will be ready. I agreed and came back at 11:20 am. I was led back to the too for the procedure, while being prepped the Dentist came in and stated I was having a teeth cleaning and three root canal. I stated I didnot want three root canal and a cleaning at the same time it would be painful. I'm asked can he do the teeth cleaning and one root canal. I was told the first burst they was going to brea up my procedure in three session! I was told I needed one root camel not three. I'm would not agree to having three canal in one day with a teeth cleaning. the Indian male dentist became angry and told his assistant to talk to me and walked out. He came back with an attitude stating he carved out 4hours to perform this procedure. I explained I came here on time and he stopped the procedure for one hour to fix a chair. When I looked at him he was angry! I told him it no way he is working on my mouth and I left the office! I never experienced this type of behavior at any dentist! I will never come back to this establishment.

!!!UPDATE!!! DO NOT…read morego here. Just all around an unprofessional waste of time even all the way to the manager of the company. Amber gave me a call to try to help make my experience right. Thing is, I was at work so i missed her call. I returned it later that day and the following day, leaving a message both times. This manager of Smiles R Us calls me back with an attitude being very rude asking me how I got her number when she was the one who called me. She was adamant she never called and didn't even remember that I was the unsatisfied customer of the company she manages. Interesting. Inept, disrespectful, and I will never recommend this place. It's literally insane what these people have put me through and they wanted to refund me if I would take down this review but it's not even worth it. I dont want my money back. People need to know not to go here. Unless you have no other choice. Dont settle like I did ******** If I can save a life, please allow me to keep you from wasting your time and money. The extraction was about as painful as it gets. Keeping in mind that I had an abscess and the tooth was just bad, but Dr. Moradi was extremely rough and man-handled the heelllllllll out of me. To be Frank, the staff was unprofessional. He stopped in the middle of the procedure to bang equipment on the floor just to get it to work. I am still in shock. The pain was so bad I broke out in a sweat and could not stop shaking. I will probably never find pricing as good as the ones here but for the incompetent work performed by this office, I wouldn't mind paying more for a better and kinder experience. Run

Denied my daughter services after we waited for 2and half hours…read more I left 3 complaints and no one contacted me My child needs work done asap I scheduled new appt and they canceled her appt HELP

I went for a root canal , it's now been 6 months and I have not heard from the office I call and I…read moreget a 3rd party, I don't know what they have in my mouth and why I can't get in touch with someone to get this resolved

Very nice staff , I was greeted as soon as I entered the door. The waiting area is very clean and…read morespacious ,they have a large size playroom for the kids with video games and toys. The dental assistant Felicia was very nice and personable. Dr. Chu ( I may have misspelled his name) was amazing, answered all my questions and gave me very helpful tips on keeping my teeth healthy. Me and my son were seen at practically the same time , and there was literally no wait time . We were called to the back before I was able to finish the paper work, overall great office , convenient location , professional and friendly staff .

Very nice staff and super diverse. Very long wait time tho I got there 15 minutes early for my…read moreappointment and still was not seen for an additional hour. My insurance didn't cover fill ins but they did still do a teeth cleaning as well as another insurance company option that would cover the treatment that I needed.

The team that Dr. Desbordes has assembled truly reflects his genuine care, concern, and…read moreprofessionalism for his patients. He has been around for as long as I have been going to the dentist and continues to serve his community and surrounding businesses with top notch dental treatments both preventative and restoration. While the location is convenient to both work and home, I was a little turned off by the outside until I was in the safety of his internal office. All of my dental needs were met. What a family practice! His nephew also provides great dental care at a different location. Looking forward to hearing your feedback as well. PDB

I am so glad I found this dentist a few years ago, it took me awhile, but it's perfect fit. Prior…read moreto this dentist I would make appointments at other dentist offices and either I would like the dentist but didn't like the staff or vice versa. Now I have the perfect fit I love the entire office. It has the feeling of a Mom and Pop shop. They really make you feel like family. I really look forward to going to the dentist every six months. I know that sounds crazy but it's true, I have never missed a dentist appointment with them. Plus they always call a couple of days before your appointment to confirm. The office is small but warm and cozy, with great artwork and jazz music playing. The restroom is always spotless. You can tell from the moment you walk in they really care about their patients. If I couldn't go to Dr. Desbordes and his staff, my teeth would probably fall out of my mouth. I really would have a very hard time trying to find another dentist office that I would feel this comfortable with and that does such a excellent job with my teeth. They take pride in their jobs and it shows.

Best Dental practice ever. The quality of care is top notch. The staff and the dentists are great…read more The front of office staff members are so professional. They never make you wait long and you always feel welcome. Best place in the Pikesville/Owings Mills area.

During the consultation he (Dr. Schwartz) was engaging and explained the procedure. On surgery day,…read morehe never made eye contact, gave minimal explanation, and I woke up not knowing my teeth had been removed. I understand that wisdom teeth extraction is a good pay out for insurance. I'm 58. There was nothing wrong with my wisdom teeth. Neither Dr. Schwartz or Dr. Vermani (Naylors Court Dental) have followed up with me after such a needless and painful experience. Why is it not ok to have a patient with no dental issues??

I've been going to dental care of Baltimore for over a year! They are a family run, black owned…read morebusiness, and let me tell the customer service is unparalleled. They take pride in delivering the best care to all of its customers. I highly highly recommend this dentist.

Absolutely the best dental office I've ever been to! Julie is amazing the staff is super friendly…read moreand they're really flexible with their payments. You're able to see what it is that you're getting done and they break it down to the penny. Thank y'all so much for being excellent.

Overall a good dentist! I have been going for 5+ years to LSD…read more Appointments are always on time and they always give ample time for questions. The hygienists are friendly and often ask if you're comfortable. I did also need a crown about a year ago which I was very anxious about, but we talked through the entire process. I only wish they had a few more hygienists or were open on Fridays, because they book extremely far out.

I was impressed by the doctor's professionalism and dedication. Thank you for providing such…read morequality care.

I have new dental insurance. My previous dentist office isn't covered so I took a gamble and went…read morewith Govans Family Dental Center because it was in my network. Making an appointment was easy. I called on a Monday, was seen the same week for a quick dental cleaning. The cleaning was so quick, I wasn't sure the dentist was done once he finished. I don't think I was there longer than 30 minutes, including completing new patient paperwork.

The consultation was efficient without feeling rushed. All my questions were answered thoroughly.read more

So I won't say anything bad about the actual work they do. But let's start at the office area, they…read moredo not verify your dental Insurance so before you set an appointment make sure you do part of their job and verify your insurance. Also they will try to hike up your dental bill so you owe them thousands of dollars because they did not want to verify my insurance. Check out some of the emails they send threatening me to pay

So to caveat on my recent Google review, this place is horrible. After all of the lackluster dental…read morecare that I experienced here where this dental practice had me nearly convinced that my tooth problem was because of "teeth grinding". I will speak my truth over and over again. After all was said and done I had a horrible dental abscess that caused the most excruciating pain that I have ever experienced in my life, and I blame this dental practice. Dr. Murphy spoke with me over the phone while I was in debilitating pain and had the nerve to suggest that he would "fit me in tomorrow for a trigger point injection". I blame this practice for being a poor representation of the dental community and whole-heartedly blame them for making me unnecessarily suffer because they have lost their way in patient care.