Took my dog for harnesses fitting, left 20min waiting whilst staff just walked passed ended up…read morewalking out. Safe to say will not return or spend any further customer there.

I have been a loyal customer of The Big Pet Store for many years. Unfortunately, I have to agree…read morewith other reviews regarding the manager. Our cat was diagnosed with Chronic Renal Failure secondary to Hypertension. This is very common in elderly cats and can be managed for many years with anti-hypertensive medication and diet. We were looking for suitable food and (regrettably) asked the manager. We then got a 20 minute lecture telling us we had been killing our cat because we had fed him Gourmet Gold for years. Apparently it is made from feathers and bones. Really? So how would he explain this in cats who had not been fed Gourmet Gold or indeed the many humans that have never eaten cat food! I work in Medicine so know how frighteningly ridiculous his statement are but can you imagine telling an elderly woman that she is killing her cat? On a separate occasion, he came up to our dog whist we were browsing and said she was ill because her coat wasn't glossy. Her coat is white and has never been glossy. He tried to sell us some dry food that I had no intention of buying. He then went on to try and sell us some ointment for her warts that was used on World war one soldiers in the trenches. What? Again, another unbelievable statement that shows this man has absolutely no idea that warts and caused by a virus and unless they bother the dog, there is no suitable treatment other than surgery and even that will not eradicate the papilloma virus. And as for my dog been ill, she is now 17 and perfectly healthy and happy despite her coat isn't glossy. Sadly, although the other staff are lovely, I have stopped going there because of the obnoxious owner. If the manager is reading this then I suggest you stop accusing owners of killing their pets and gain some knowledge in basic animal medicine which you clearly haven't got. Your comments and "advice" deeply concern me and if you were a health professional, I would have reported you to the GMC/NMC for gross misconduct and dishonesty. I now shop elsewhere and would suggest others do the same if they don't want to listen to this man spouting utter idiotic nonsense.

Fantastic place for pets food etc. Has cute animals in! Resonable prices. Shop to visit if you want…read moreto buy your pet a treat which it will love. This shop sells everything you can imagine for pets

A very good selection of pet foods & accessories at competitive prices. Stocks all the latest in…read moreanimal homes etc. pet food can be bought in bulk as there is ample parking outside.Very helpful staff. Highly Recommended.

Has a wide range of stock, everything to suit any pet. Also sells a wide range of food. There are…read moreanimals galore to take your fancy. The staff are very friendly and helpful.

A large store with a good selection of all pet accessories…read more Has a large fish display and several other types of pet, including rabbits, chinchilla's, rats, hamsters etc. There's normally plenty of staff around to answer any questions which is good. Worth a visit.

Every time I come into Kings Heath Pet Centre I am amazed by the selection and things on offer for…read moremy cats. I had a lot of trouble with my kitten as when he arrived in my home he had fleas. I freaked out and ran down to the pet centre to ask for help on this unpleasant issue. The staff were friendly and did not try to oversell products in an attempt to increase their profit margins. I was sold a spray, a flea comb and a solution to rub into my kitten's skin and fur. Two days later and my kitten is flea free. Thank You Kings Heath Pet Centre. They also have goods for all types of pets and animals, ranging from dogs to your more exotic pets. It is also a great place to bring the kids if you have any. The Cockatoo is one of my main reasons for coming here on un-cat related issues. He/She will quite happily mimic your words if you don't mind looking a little bit silly in front of the other customers. Kings Heath Pet Centre also sells your regular supplies such as litter and food pouches. Their prices are competitive with the larger supermarkets that have the pleasure in buying in vast stock quantities. If you own a pet and live in the vicinity, then Kings Heath Pet Centre is the place for you.

Large pet shop situated on York Road in Kings Heath…read more When I lived in Kings Heath I had a cat and a guinea pig and often visited the Pet Centre. There is a wide range of products for each type of pet, all of my cat and guinea pig needs were well catered for. The staff are friendly and helpful and the prices are reasonable. My main reason for visiting the pet centre was always to see the cute animals, especially the furry little bunny rabbits! *Awww* So cute! There is always a large parrot who occasionally gives people a fright but suddenly squawking or flapping his wings as you go past. Any excuse to go in and I'm there!

family owned so nice and friendly with extensive stock too.read more

I love this pet store, I think it is really different and rather interesting too! They specialise…read morein reptiles as their title suggests and I think this is great as many pet stores tend to forget about those little critters! They have an array of stock for all pets and reptiles, including bedding, cages/homes for the pet, food and general dried goods. One of the really great things about this store is that the staff genuinely know what they are talking about, they are full of advice and information to suit all pet owners. They also have some books too, which is useful if you if you are thinking about getting a pet. It is quite impressive in comparison to the bigger chain pet stores that are around and it is also so much cheaper! I would definitely recommend this store to anyone who has pets especially reptiles!

I purchased a snake from here a while ago and it turns out it had a mites. Fortunately I quarantine…read morebut still had to deal with them. I wouldn't use them again. The shop looked clean and the staff seemed nice enough.

Another of Dave (the greyhound's) favourite shops and purveyors of a good pigs ear. They also sell…read morea massive range of tripe sticks, chewy sticks and choc drops - according to the owner the latter proving popular with ladies on diets who buy them to munch on instead of, I dunno Maltesers or something. They also deliver which is great and saves me having to carry a 2-stone bag of organic dog food home on the bus. Staff are really nice and helpful and there's also a big selection of daft squeaky toys in a variety of mad shapes available. Other animals are catered for - rabbit food, cat treats, budgies bells etc are can be purchased and it's all very reasonably priced.

I have been in here a few times in passing when I have suddenly remembered that I need to get cat…read morefood. It is a nice setup inside and it is full of treats, toys and food for a variety of animals including dogs, cats, birds and rabbits. The staff are always very pleasant and helpful, they know what they are talking about and have previously recommended vets and grooming services to me before, which is always very handy to know. The prices are not too bad as I have been to more expensive pet stores in Birmingham before. I am not sure what the other items are like, but my cat certainly likes the cat food from here, so that is great. I would recommend this store to those in the area who have pets!

Absolutely nothing. Poor customer service. I had some issues with a purchase and they did not honor…read moretheir return policy. Never again!

Warning: Zero stars! Overly fabricated website customer reviews, all 5 stars, even though outside…read morereviews are bottom of the barrel. Item description w/photos & videos are highly inaccurate. Tracking information given initially but was never actually in transit. It was still at holding station for days. Item did not meet expectations & Marlene's refused to honor their "full satisfaction or money back guarantee" advertised on their web page. They tried to gloss over my issues saying they did everything right. NOT TRUE. I was not offered to return the item for full credit; but a bait & switch 50 % credit on the product. Marlene's Quote: "As a one-time gesture of goodwill, we're willing to offer a 50% refund for this order." That's not goodwill, it is outright not honoring their promise. Marlene's Pet Shop is a scam outfit & cheapskate place of business. STAY FAR, FAR AWAY FROM MARLENE'S. INSTEAD, SHOP AT OTHER REPREPUTABLE ONLINE BUSINESS ESTABLISHMENTS. YOU HAVE BEEN WARNED!!