My mom gave me a ring with my sons' birthstones years ago. At some point, a prong was bent and I've…read morenot worn it in ages worried I'd lose a gem. Mom passed away so I was determined to finally get it fixed. Did some research and decided to try here ~ as they have an in house jeweler. They fixed it on the spot no charge. When I need jewelry or repairs in the future, I'll definitely be back! Grateful!!

Sales and service are impeccable. If you want great jewelry and a great experience, got to Malak!read more

We needed a very tall Grandfather moved, and Matt at Hall's…read moreClock Shop did an excellent job. He was very prompt, easy to work with, and has a vast knowledge of his trade. I would recommend them to my friends. Susie

I had inherited a late 19th century Swiss-made Cuckoo clock. When the clock stopped working…read morecorrectly I left it as is because in Charlotte it is very difficult to find establishments which repair such heirlooms. After speaking with an acquaintance I was referred to this shop as they took care of her grandfather clock. Therefore I headed to Central Avenue in the Plaza Midwood neighborhood that is dotted with independent businesses. The Hall Clock Shop has been a Charlotte institution since the World War II era. It is one of the few places left in this throwaway age where one can get an old timepiece repaired. I took the clock here for repairs; it was looked at and I was told that the parts were hard to come by so it might take a while. I appreciated the honesty and it prepared me for the worst. However the clock was able to be fixed earlier than I expected since we lucked out on the part. One thing that I did not like about the Hall Clock Shop was that the hours of operation are very limited as they close very early in the day. It is probably best to go here during your lunch break, or arrive within the even narrower Saturday hours of 10am-12pm, so drink lightly on Friday. Overall despite the limited hours of operation this place is good to visit if you have a clock or watch to repair, especially if it is an heirloom.

Brian is a true artist! We had two pieces to refinish for our new house. One was a half oval curio,…read moreover 100 years old with curved glass. The other was a not very expensive oak tv console. It was custom built for our previous house and had worked well. The curio we decided to bring back to close to original with a pecan finish. The console I wanted white washed in a way to still show off the grain of the wood. Both pieces turned out beautiful! We couldn't have asked for anything more. The curio is now the focal point of the dining room. The console looks like a very expensive piece. If/when we ever need to get any other pieces refinished we won't hesitate to call. We give our highest recommendation!

From the owner: Repair, Restoration and Refinishing of All Furniture, Home Fixtures and Fine Antiques. Tables,…read moreChairs, Buffets, Chests, Dressers, Trunks, Frames, Sculptures, Period home fixtures, Doors, Windows, Mortise Locks, Fabrication and Recreation of Missing Parts, Repurposing Antiques.... Anything Not Stated, Just Ask ! Traditional approach of a true Artisan, one set of hands preforms every step of all restorations. This ensures the highest quality and perfection. I appreciate my Clients, and treat every project like it is a personal, prized family heirloom that deserves museum level care and restoration.

I've been coming to Kings Jewelry for the longest, and I've never had a single issue. They always…read morehave a great turnaround time, and they've serviced every luxury piece I own with exceptional care and professionalism. Their work is consistently top-notch, and I trust them with all of my jewelry. I highly recommend them to anyone looking for quality service and reliable craftsmanship.

The staff were polite and capable, and the watch bracelet is now installed, but I had a…read moreprocess/communication issue that's worth noting. I brought in a Sinn watch bracelet and was very clear that I only wanted a test fit performed and that I did not want any modification made to the watch or bracelet. Despite that, parts were altered to make it fit, and I was informed only after the fact. To their credit, the watch appears unharmed and the bracelet is secure, but ignoring explicit instructions -- especially on a quality mechanical watch -- is not something I'm comfortable with. I would strongly recommend confirming expectations very clearly before leaving watch work here.

My watch stopped working, and replacing the battery had been sitting on my to-do list. I normally…read moretrek out to SouthPark Mall, but I wasn't looking forward to making that drive just for a watch battery. I searched Yelp for watch repair and discovered Bailey's Fine Jewelry on Providence Road, just a few miles from Uptown. What a wonderful discovery. From the moment I walked in, this felt different from your typical jewelry store. Bailey's is a beautiful, spacious, family-owned jeweler, but what impressed me most was how welcoming and comfortable the experience felt. Bailey's has been locally owned in North Carolina since 1948, and the Charlotte location carries on the legacy of longtime Charlotte jeweler Morrison Smith. I was greeted immediately and escorted to the watch counter. The associate taking care of me offered coffee, tea, a soft drink or sparkling water while I waited. I chose sparkling water and was handed a glass bottle of Perrier tucked into a black Bailey's koozie. Now that is a nice touch. While they worked on my watch, I wandered around. The store is gorgeous and much larger than I expected, with fine jewelry alongside beautiful gifts, frames, crystal, jewelry boxes and other pieces. I also appreciated being able to browse without feeling followed or pressured. The clientele was equally welcoming and refreshingly diverse--different ages, backgrounds and styles. Nobody needed to look a certain way to belong there. For a high-end jewelry store, I found that especially refreshing. You can also see into the watchmaking/work area through glass, which I loved. Everything looked immaculate and organized, and being able to see the professionals at work added a sense of transparency. Eventually I settled into one of the big club chairs by the windows with my Perrier and a jewelry magazine. A gentleman brought my finished watch directly to me on a little velvet tray. Such an elegant touch for something as simple as replacing a battery. Then came the biggest surprise. I walked over to pay, and the associate told me there was no charge for the battery replacement. Instead, Bailey's asks customers to make a donation to a local charity. How fantastic is that? I later looked it up because I wanted to understand the program. Bailey's calls it "A Time to Give." Rather than charging customers for watch-battery replacement, Bailey's absorbs most of the cost and asks for a charitable donation instead. Each store selects organizations to support, and Bailey's says the program has now donated more than $1 million to the communities it serves. I happily donated $20. As I was leaving, I tried to return the Bailey's koozie and just take my Perrier. Nope. She told me to keep the koozie, too. From a customer-service and branding perspective, somebody at Bailey's understands hospitality. That little black Bailey's koozie is coming home with me, and every time I use it, I'll remember this experience. That's how you create a customer--and perhaps an accidental brand ambassador. My only caution is parking. The Charlotte store is directly on Providence Road, and the front parking area is tight. Pulling back into fast-moving traffic requires patience, so take your time. I'm going to investigate whether there's another parking option for my next visit. And there will be a next visit. I went to Bailey's Fine Jewelry because I needed a watch battery. I left wanting to come back and explore the store. That says a lot. So if your watch has stopped ticking, don't automatically head to the mall. Bailey's offers watch-battery replacement, and that simple errand supports something much bigger in the community. Life is too short not to sleep well, eat well, travel well--and now I'm adding shop well. Bailey's Fine Jewelry, you've officially made the list.

I recently brought in a small custom design order and was assisted by Ed (customer service…read moreextraordinaire). In the process of completing the order, an unfortunate miscommunication occurred which Ed handily addressed and resolved with real finesse, reflecting his years of experience performing effective customer interface in the jewelry business. Thank you for everything, Ed (and thank you Bailey's for recognizing Ed's talent and ability handling the inevitable glitches which can arise when serving the public). I remain a satisfied Bailey's Fine Jewelry customer---thanks to Ed's swift response and expertise.

Went in with no appointment on a Saturday afternoon for a watch resizing, was quick easy good job ,…read morewould return

Very friendly staff, only has battery replaced in two Hamilton watches. They treated me as if I…read morehad spent thousands of dollars

If you are looking for the perfect watch, this is your spot in Charlotte…read more Make sure you ask for Adam. He is truly an expert and is in the know of the hottest most exclusive time pieces hitting the market. Make sure you tell him The Limerick's sent you. Life is short- Buy the Watch.

I have been in the market for a Rolex for over a year and a half and I've had no luck whatsoever…read more Granted there is a shortage and every jeweler you go to have is going to have a waitlist. I stopped by Windsor Jewelers in SouthPark and yes it was the same issue. The sales associate took the time to explain in better detail what was happening with Rolexes and offered me different options but I declined. I did get out in their waiting list so I'll see what happens and update when necessary. Overall, the customer service was great and the selection of watches and fine piece jewelry was nice. I would definitely recommend Windsor Jewelry for your jewelry needs based on my experience. I hope this turns out to have a happy ending.

The staff at this store are always friendly and helpful. We have been going here for years and we…read morehave bought many pieces. Any time I need a new watch battery, this is the place to go.

My husband took in my Coach watch in to get a battery. Very simple. Kim, the manager, broke the…read moreceramic band but didn't tell him. He brought it home in the pouch and clearly I put it out and it fell off. I called and she asked I bring it in and was clueless how it happened but it was the link by the area you take off the back so she had to have known. She takes it from me to fix it. When she gave me back, she had taken out a link, which make it too tight! She said she would order a new band. A week later I go pick it up and it is a generic, cheap band. My watch has gold and the clasp said Coach - she gave me an ugly band with a silver clasp and not coach. I was so annoyed but it was not worth the fight. And while she was working on my watch someone came in complaining over an issue where her watch was sent off three times. I will NEVER go back. NEVER. And the manager, Kim, needs a new profession.