Not sure about the bad reviews because I was very impressed with them. From the lady that checked me in, to the Doctor, to the guy that adjusted my glasses 2 days in a row to make them perfect. Everyone in that store was helpful, respectful, and I would recommend them to anyone. read more

Refused service for being 5 minutes late! Ridiculous horrible business patients normally wait to be seen and they told me the Doctor doesn't have a grace period it was 5 minutes I thought he was joking!!! guess they get enough business they can turn people away. I could understand if it was 20-30 minutes but with parking and the office being inside the mall I was 5 minutes. read more

I would give it a zero if their was a option for it I got here more than twenty minutes before my appointment time and they canceled it because they called me and I didn't answer I called 3 times yesterday to confirm the appointments and no answer they submitted documents to fill out in the morning two hours before my appointment when they stated I would get them a day before or right away nothing I still took my time to sign the documents when I got them so they should've got a notification at ten stating they were signed and she has the audacity to say did you respond if I sign the documents that means I did.. I would understand that I was late and that's why they canceled but nope I was actually early in case they couldn't find the insurance information read more

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I was in with a friend who needed work done on frames. I spotted frames I really liked. I brought up my eye prescription online and used it to buy a pair of glasses. They were ready for pick up first thing the next morning. The service here is very friendly. There was a sale going on when I bought my glasses. So the price was reasonable. If no sale I'd avoid LensCrafters. Their normal prices are high. read more

Felt very unorganized in the sense of their booking. On top of that, multiple customers were complaining about their prescriptions and how what they received incorrect. I ended canceling our appointments altogether after having to wait longer than 30 minutes after checking-in 10 minutes early. read more

After having a horrible experience at Stanton Optical we decided to head to Lens Crafters. They are THE BEST IN TOWN! They have a GREAT SELECTION & the best team over there! Make sure you ask for Christian & Joy! They were amazing & explained everything! My husband got his glasses the next day & I was told 7-10 days on mine-- but I ended up getting them in early!!!!! Do yourself a favor & go here to get your glasses. read more

Absolutely amazing. Outstanding customer service! I can't describe how positive my experience was. Not to mention I got a great deal and my glasses were ready in minutes. I highly recommend this location for anyone that's ready to pick out a brand new pair of glasses. I came in with my prescription on hand so that helped out a lot. Alexandra was so helpful I really appreciate it. read more

After having a horrible experience at Stanton Optical only an hour before my expectations were low-- but was pleasantly surprised with their friendliness and speedy service. Those glasses were done in under 3 hours and at an unexpectedly low price for being Ray Bans. Much appreciated! read more

My review is very similar to another here. 15 days waiting for lenses. My second call get answer; "they'll be ready today, that's why we haven't called yet". There were other problems. But once you have their attention, they seem to try their best to help. Like every business these days, they are short handed. So be polite, and don't get mad with them. read more

I love this store. I have gone to a " regular" optometrist office for years and years. Last year i came here because my insurance covered it. Had a great thorough exam ( better than my regular optometrist). So i went back this year. Had another great exam and wonderful customer service. Tynna patiently worked with for 1.5 hrs trying to get insurance issues solved. In the end it was cheaper by 150$ going with their special. I got a pair of nice glasses with progressive, scratch resistant, UV block, and anti glare for 200$!!! Could not believe it. Phin was also wonderful and fixed my old glasses while i was there. I will not go anywhere else. Everyone there was awesome even through this trying time with covid restrictions. read more

LensCrafters - My new glasses - Eyewear & Opticians Near Me - Visalia, California

Finaly got some help with my issue. The store manager, Joy, was very helpful. Still disappointed my frames were lost though. I really liked them, and now I had to settle for something different. read more

Save yourself the trouble and do not go to Lens Crafters in Visalia CA Mall. I placed a refill in person for contacts on Sept. 10th and only received the contacts for my right eye. 2 months later and I have yet to receive my contacts for my left eye. In two whole months and calling them weekly and even visiting the store in person management has only given me one pack of 5 contacts for my left eye "as a courtesy". I finally had enough and asked the general manager for a refund and now the excuse is it's been over 30 days so higher approval is needed to issue a refund. Again, two months in and no left eye prescription contacts and no refund! This store deserves a -10! read more

I went to Visalia LensCrafters over a month ago still have not received My glasses told me that they were in stock at the store and have made every excuse why I have not yet received . I'm still waiting would never recommend going there. While waiting to speak with someone have heard other people complaining about same issues I'm having. read more

Update your hours went to pick up my boyfriends prescription sunglasses and you guys were closed and you guys sent him a text when it was inconvenient for us to go get them. read more

I made an appointment online for a Tuesday. I got there and was told there was no doctor on site. ??? Apparently they don't have doctors on Tuesday's and Thursdays so they don't do exams then. I had that appointment scheduled for a month at least. A month! And nobody thought to notify me that they don't do Tuesdays or Thursday's. I also got an automated phone call the day before to remind me of my appointment on Tuesday! Whack. Not the first time this has happened either. Had appointment here last year and first time same thing happened. No doctor on site. Had to reschedule. Appointment took forever, it was hot inside as if there were no air conditioning or circulation whatsoever. In the middle of summer. Take your eyes somewhere else. Not worth it. read more

Wow....3 hour wait after my appointment time. Exam happened too late to choose frames.... 3 hour round trip to choose frames. Ordered frames, got called at 4:45 pm 10 days later that my glasses were ready. Was told store closes at 8:00 pm. Great, drove the 1.5 hours to the store, young Latina lady asked to help me. Told her to hat I was picking up my glasses. ( over 1500 dollars) she said they don't dispense glasses after 5:00 pm. I asked to speak to her boss, she threatened me with mall security. This lady should not be dealing with the pubic. Another 3 hour round trip for nothing. A couple of days later, picked up my he glasses. DONT GO HERE! Rude, yes. Unprofessional, yes. Overpriced, yes! The worst doctors visit ever. ZERO STARS... One star if they fire the belly shirt wearing chica person that failed twice. read more

They gave me the wrong prescription and when I complained about it, twice they told me to give my eyes more time to adjust. Finally after 100 days and because of headaches and eye strains, they actually brought me into the office for a new exam! What they found is my left eye had a completely wrong prescription when in fact it was my right eye that I complained about!! They gave me a new prescription and wanted to charge me $300 for new lenses! When I said that wasn't right and why did I have to pay AGAIN, they said it's been over 90 days!!!! I couldn't believe it! They were the ones who kept telling me me to give it time so now they are wanted more money! WTH! I don't recommend them! I don't trust the new prescription they gave me! I'm in an old pair of glasses and filed a complaint with my insurance company to see if I can get my vision benefits back so I can go to a new doctor. I surely don't recommend Lenscrafters to anyone! read more

Deerbrook Mall, Humble Tx Most went smoothly. If you want transition glasses. AVOID. They have a very light almost invisible grey. I compared my other glasses from Walmart and they were much darker in the sun. Now I am stuck with these for a year. They must get a lot of complaints because they were ready with excuses. Not cheap either. The glasses did come in before the 7-10 days. Pro's and con's. read more

Waited over an hour to be seen even with an appointment. Big waste of my time. I made the effort to make my appointment how about you respect my time and see me when you say. read more

Go elsewhere. I had a 1pm appointment and after 45min of waiting I saw them taking in someone that had arrived after me. I asked questions and was told I'd be in next. 15 minutes later I got up and left. It's amazing how little respect this business has on their customer's time. It's hard to get a quick appointment during covid, but I'd rather wait and spend my money elsewhere. read more

It took 15 days for my 1 pair of frames to be ready. I did not receive a call they were ready. I called twice and the second time was told they were completed that day and that's the reason I did not receive a phone call. What a strange coincidence. Would not go here for your glasses unless you want to keep reaching out to them for an update. I also found it strange they wanted me to fill out a survey for how the service was within 5 minutes of me sitting down with a representative. Very glad I didn't do it at the time. read more

Absolutely horrible experience. I was on time for my appointment, but it took them over an hour to get me to see the doctor. Finally saw the doctor, ordered my glasses, and waited over two weeks for the due date. It came, I called, they said they'd check on the status and give me a call back. I got no call back. I called the next day and inquired about my glasses. I was told they'd give me a call back in 10-15 minutes. No call back from them. I called again, the woman didn't let me even tell her my situation before she put me on hold. Then she hung up on me. Finally, I get the status of my glasses, I only have to wait another two weeks! Complete trash. DO NOT use this store. read more

10/10/20 - What's the difference between a walk in and an appointment ? absolutely nothing , you both have to wait just as long. We had an appointment and still had to wait 45 minutes to be seen. They kept telling us "you're next" , " doctor is almost done" . No to mention the ridiculous pricing. Only came here because they accept eyemed insurance, going to give target optical a chance. read more

I can't say enough good things about my experience. They were kind when I was making my appointment, and remained that way throughout the whole process. I was welcomed by the nicest ladies and was able to peruse just a few minutes before the doctor saw me. They added the check where you can see the back of your eyes (which ended up helpful for me!) and they didn't make me dilate because I was driving myself. You know how some places can give you lots of pressure? This is not one of those places. The doctor was competent and swift. I had already picked out glasses online that I was going to purchase, and they didn't make me feel terrible about not buying glasses there. They do have a great selection, though, for all price points. Got my prescription within a few minutes and I was out the door. Thank you so much for such a comforting and fun experience! read more

Everyone I dealt with was exceptionally kind friendly and warm they let me take my time and mess up all the frames until I found 2 I was happy with very happy with my glasses I would recommend this store to everybody and I would definitely go back read more

If I could give them 0 stars I would! The only thing that is good about them is that you get your glasses THAT DAY... but there is also a downfall to this! They may have a lab on site, but they still don't have all lenses in stock. Or the lab techs are careless. I went in last year for glasses with a prescription from my normal eye doctor (didn't have time to wait for new glasses) so I gave these guys a shot. Had tons of trouble with my vision all year and every time I went in for a frame adjustment, they were rude. They even cracked my lens down the middle then blamed me! Went back to my regular doctor to find that the lenses put in my glasses at LensCrafters were 2 steps too strong in each eye, which is why I had trouble seeing for an entire year. So as I stated, yay you get your stuff the same day.... but it's not worth it! Stay away! read more

I went to target optical. Their lowest price is $139 with prescription and will take 14 days to get the glasses. Walmart charge $185 for only lenses. Costco they charge $120 with membership card. Stanton optical they cheated in the telephone saying they have $59.99 deal, and when I got there, they charge $149! They said it is buy one get one free price. Why I need buy 2 pairs? It is ridiculous!! Finally, I happened to go in LensCrafters. They have 99 dollar deal all day long. And you can pick it up the 2nd day. Staff there are nice. Sweet! read more

This place is a joke the minute you tell them you are not going to be buying glasses they pretend like you don't have an appointment or they have people that actually need glasses go ahead of you I had an appointment scheduled at 11:30 was there 10 minutes before my appointment the minute I told the manager I don't need glasses per medical reasons he literally had all these people go ahead of me and to top it all off they even had the nerve to reserve my benefits for themselves so I had to call them back several times so they can release my benefits!! Don't be so money hungry!! read more

Waited a month and a half for my contacts. Called once a week but got the same excuse ever time. They were usually polite. Called again for a supervisor, Noelle, to not even apologize but go out of her way to try to prove she left me a voicemail a week ago which I still am certain I never received. Would not recommend. Will not purchase a single thing from here, thank you. read more

Incompetent. Slow. They didn't let me know until AFTER the appointment that they didn't take my insurance. This came as a surprise since the day I scheduled my appointment, they assured me they did. The worst part is I was there for an hour until they told me this. I've worn glasses for 15 years and have never in my life had to wait 2 hours for any reason. read more

Overall a positive experience buying perception sunglasses here. I was quickly approached by a friendly employee asking if I needed assistance. The was knowledgable about the products a and seemed interesting in helping me. He also gave me time to browse and was available to help me check out. He gave me a 2-hour timeframe. When I returned the frames were not ready, but the staff was apologetic. I am very happy with my frames! read more

Disappointed with the service here. Overcharging for horrible service and nickel and dime for every opportunity they get. My parents are honest hard working people and came here thinking they were in good hands. They also waited 3 weeks to get some glasses with a wrong prescription. Save yourself some money and time and avoid this place. read more

Awful experience. What's the point in making an appointment if they don't even get you in on time. Waited 45 minutes just to see the doctor. I was there for an hour and a half, so ridiculous. Not coming back to this location again. read more

Good and quick. Gave me an exam within a great time frame. I had great service.

Honestly I would like to give them zero stars. I went for an exam and purchased glasses in October 2020. I purchased the protection plan. Early October 2021 I went in to have my glasses tightened, the right temple was damaged and non repairable. I paid the $50 copay with the protection plan to have them replaced.. I was told I would get the same frame and lenses. I was fine with that, I liked my frames. A week later I was told my frames were no longer available, I went in and picked out another frame. A week went by and I was told that they did find the frames and that's what I would be getting. Again. I'm fine with that. Two more weeks go by and no glasses, then I get a call saying that they are ready. Well, they were not my original frame. They said it was being shipped and that I could take them with the other frame. Nope they were not what I ordered. Another week goes by and I'm back at the store picking out another frame because they said ,again, that my original frame was no longer available. I picked out another frame and today 2 months later ,finally, I went to pick up my glasses. No one told me that I had to relinquish my original frame, that were broken beyond repair. I paid for my glasses. I paid for the replacement plan and for the new glasses, why do I have to return my broken glasses ? So in a sense I just paid for them twice and I still only have one pair. Maybe I was just still angry for never being told this, having to wait TWO months for my glasses, countless phone calls, never having my calls returned, told to take frames I didn't want and with the exception of Cesar, never never speaking to the same person twice. Cesar was the only professional person there. NEVER again, I hate my glasses because I was told to only pick from the same line, I loved my old frames. This place will never see my business again. Another thing is that I had to explain the situation every time that I called or went in, sometimes being put on hold and hung up on, and not allowed to finish my situation. It is like they never added a note or message to my account/chart. read more

Very back experience! Would not recommend this place. Very unprofessional, tell you one thing then it really another.

I can't say enough good things about this place! I was the last person of the day to get an eye exam but the everyone was still kind and took time with my whole process. The environment is very warm and welcoming and they have the best selection of glasses! 10 out of 10 would recommend! read more

If I could give these people less than one star I would. To be completely honest they are not deserving of any stars and here is why. We went in to have my mom seen by an optometrist, which went well... no complaints there. When it came time to pick her glasses they only had 1 employee working the front of the store. Although we were there before many people she still made us wait. We had our frame selections ready, and there we were waiting still. We got there at 3pm and left at about 7pm. We paid for my mother's glasses at one of those tables, but for the eye exam we had to go to the counter and pay. We were exhausted, fed up with waiting, and when the employee could not figure out what was going on with the computer they wanted us to wait longer while they figured out what was going on. So I had it, and with a fussy toddler I had to ask them to hold the charge until we picked up the glasses. She seemed cool with it, but the employee Joyce I believe kept harassing us, and calling us. When I answered she told us they never ordered our glasses. So they lied multiple times: 1) our glasses would be ready next day 2) they'd still order our glasses & hold the charge until the glasses were picked up (glasses were already paid for @ $600) That being said if we paid that much for glasses why would they no put in the order. That remains unanswered. Fast forward to 3 weeks later, I call to check in on the status. Joyce answers and tells us that she will have the lab manager check, and give us a call back. We get a call back and he says they'll be ready at 4pm so we head to the mall, and they pull the shadiest move ever... they take the money for the eye exam and tell my mom the glasses ain't ready. At this point I had it with this company, so I call them back and tell them... they try to say they said they'd be ready at 5pm but multiple people heard him say 4pm. Anyways in short this place is: Sketchy, under-staffed, rude, unprofessional read more

Worst store ever. They said i didn't order protection plan on my $547 sunglasses. They got scratched and they want me to pay $400 to replace the lenses. They will rip you off blind. Stay away. Go somewhere local where they treat you like a valued customer. read more

Amazing customer service from Delia and Francine.. I've never felt so attended to in one place. They made me feel like I was at home, I was able to take my time and they answered all of my questions without hesitation and with a smile. You don't get customer service like that anymore.. Truly amazing team.. Can't wait for my next checkup... read more

LensCrafters - Eyewear & Opticians Near Me - Visalia, California