They were knowledgeable, immediate customer service and support on my current frames! Thank you both to Cameron and sorry forgot the other name stated with a "J"! read more

I would not recommend LensCrafter to anyone. Well they have amazing Frames collection but my lenses started wearing off after one year of use. I reached out to the store and they mentioned that as my warranty expired so they can't help it. My question is: why to give a below quality lenses to your customer at such an exorbitant price. I have had lenses from other places and they always outlasted my frame and this is the first time ever that my frame is still intact but lense coating has started coming off. Its really annoying and frustrating to have such an experience from such an amazing company. Recommendations to other customer: Never go with anti-glare coating or be ready to replace your lenses within 2 years. read more

LensCrafters - Coating wearing off from the edges - Eyewear & Opticians Near Me - South Lake, Texas

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We had an awesome experience at this Lenscrafters'. Everyone was professional, friendly and helpful. Will definitely return and get my glasses here. It was a little pricey. But, definitely worth it.. I would've loved to get a second pair. But, it was just out of my budget at this time. read more

Because of a change in my insurance I tried Southlake Eyes not realizing they are connected with LensCrafters next door. My prescription changed a lot so I ordered 2 pairs of glasses and 1 pair of sunglasses. $1800.00 After three tries, two are now right and one is still not. The girl at the front desk gave me such a bad attitude about the one pair still having problems I just left. One pair of $600.00 glasses I can't wear without complete fuzziness. She acted as if it was my fault. This experience has been so frustrating and time consuming! I never had a problem at the last place I went to for many years but my company changed the insurance. read more

So far I have had a positive experience with this location. Both my regular glasses and prescription sunglasses have arrived on schedule. The staff have been very friendly and helpful in assisting me with choosing the right frames. read more

I like Lenscrafters. They give great service and are very knowledgeable about glasses. Because I wear glasses all the time I usually buy the really good lenses with the anti-glare, coating, transition and more$$$. I always have issues with keeping my glasses clean and Helen explained to me that part of the issue is that dirt gets in the lens edges and it's hard to clean. When you clean them you wipe the lens, you the best thing to do is and it smears what is in these edges. The best way to clean them is to bring them and have them remove the lenses to clean properly. Be sure to ask for Helen when you visit this location. read more

LensCrafters - Inside - Eyewear & Opticians Near Me - South Lake, Texas

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Fool me once, shame on you. Fool me twice, shame on me. I've now fallen for their sales pitch twice. "We're out of network the VSP, but with all our discounts it usually works out to an even better deal." It doesn't. But they keep saying this for whatever reason. Doing the math I would have paid $120 more at LensCrafters for lenses plus frames valued at $250. Headed back to PearleVision. In network. read more

Christian was extremely helpful at getting me a pair of eyeglasses on the spot. I walked in, picked out some frames, and walked out about a half hour later with new glasses because I was on a tight timeline with my trip being less than 48 hours away. Great service and experience, highly recommend this location. read more

If I could give it 0 stars, I would. My wife and I took our prescriptions in. The lady at Lense Crafters claimed she could not read the numbers so she called the ophthalmologist office and took down the information. When we picked up the glasses the prescription were wrong. The original prescriptions were correct. We got the glasses back again corrected. Our HSA account was also billed twice. My wife called and was told the company only billed once. Not true.. The HSA company said LenseCrafters billed twice. We have disputed the charge. Avoid this place like you avoid COVID. read more

We had a wonderful experience picking out new eyeglasses and sunglasses. Dede was great and we highly recommend her. She was low pressure and had great suggestions. We will definitely be back. Tip: bring your own beer since they don't have any. read more

Fixed my glasses on the spot that I didn't even buy from LensCrafters free of charge.

Absolutely stay away!!! This is a corporate store that does NOT abide by corporate policies. I've been dealing with them for over 11 months with problems they acknowledged on day ONE but refused to handle according to corporate policy. STAY AWAY!!!! Not worth it. Other stores in the area abide by corporate policy so don't take a chance. read more

I love this store. I buy all my frames and glasses here. My mom clued me into this location. And they can really get my the perfect fit. They also have a decent selection of glasses. Not as much for sunglasses which is why I'm giving a less than 5 rating because of the assortment. Staff is always friendly and they always tell me 10 days before my glasses will Be ready but it's usually 3-5 days which is always pleasing. I always come here to get my glasses. read more

There was one lady, older long crazy hair that was super unprofessional. Yelled , was a little too "over friendly ". Made the wrong size glasses, then tried to up charge me for correcting the order. Service was the worst, left me to go help two other people that came in after me. read more

Our experience with Craft Lens in Southlake was horrible, and we only wish that we could give it a no-star! 1. We ordered a pair of glasses in the late November and paid in advance. They guaranteed to have them ready by December 5, and it was not ready when I went to pick them up on December 9. In fact, their system already canceled this order because the frames were out of stock in their lab, but nobody informed me of this until my visit; no emails, no text messages, no phone calls. No apologies at all for the confusion and for the consequent delay of delivery, and they showed a totally different face from two weeks ago. 2. After my cancellation, the store failed to notify my insurance company. When I asked them to make a five-minute call to verify the cancellation with the insurance, the lady named Julie (or Joanna?) rudely dismissed my request, claiming that this is not the common practice---while both the insurance customer representatives and other optic stores assure that this is indeed what they should have done in the first place. We've been doing business with Lens Crafters at other locations for years, but this store is the worst business that we have ever met. read more

If I could give this place zero stars I would! I have had nothing but problems with this place! Been trying to get my glasses for almost three weeks now and keep getting the run around. Today the manager actually had the nerve to hang up on me! Avoid this place! read more

Worst customer service after the sale I've ever had.... Called 4 times. First time was told fedex bill had been made and soon as a tracking number was issued they would be here next day. second call still hadn't arrived. 3rd call was told he would check and call me back, never called me back. 4th time was told they were being buffed and then they would be shipped. I cancelled the order.......I have waited18 days and I am a returning (3rd time) Lenscrafters customer albeit a different location. I won't be back to any Lenscrafters locations again..... read more

My wife and I have used LensCrafters for years and I must say I was a bit surprised when employees of this location told my wife we have no restrooms. Really? Nice Customer service skills LensCrafters! read more

My first visit was a wait of 45 minutes. I was sent next door after waiting to get an eye exam. When I finished I returned to Lens Crafters only to wait 30 min to I was told my glasses would be $371. The lady helping me was speaking to me as if I was a child. I asked about progressive and frames. When I asked if I could come back the lady there told me it was not a problem. I was shocked at how I was treated. However I need glasses. I returned to this location only to find out my glasses we never on hold for me. Even though I was promised they would be for the time I needed. When the manager spoke to me about my first visit she had her back toward me and was sticking glasses. I felt I wasn't important enough to help. All the manager did was say sorry and keep working. If I was the manager I would look the customer in the eye and listen to their concerns. I wasted another 20 min in the store trying to find a comparable pair from the ones I had picked the first time. I was promised a call back in a few days. It's been 3 weeks and nothing. I am very disappointed at the level of customer service I was provided. I am a single Mom and time is precious while on FMLA. I ended taking my business somewhere else. What a pitty too I loved the Ray Bands they never held for me or ordered. The place is clean and nicely stocked. They have few staff members and no one to express your concerns to that will listen. read more

LensCrafters - The glasses I never got. :( - Eyewear & Opticians Near Me - South Lake, Texas

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Disappointed prices very high . Staff was helpful however when I chose glasses I was not told of extra charges until after the fact . Very expensive . I went to wharby parker at Southlake town square , beautiful store very helpful and friendly staff . Great selection of excellent quality glasses and extremely knowledgeable and helpful staff . At LensCrafters a mediocre pair of ray bans with prescription was 586.00 at wharby Parker a beautiful becton glasses with prescription and thin lens 125.00 total . And did I mention great staff , knowledgeable & friendly at wharby Parker . My recommendation don't walk run from lens crafters .....Run to wharby Parker at Southlake Tx . You'll save money and get high quality product with great staff . read more

My experience with this location was a nightmare from beginning to end. After selecting, paying, and waiting 2 weeks for a pair of glasses, I received a message that they were ready to pickup. Upon my arrival I saw the glasses that came in were not the ones I ordered. They were not the right color, or size. First, this should have been QC'ed when they arrived at the store. Joanna, then proceeded to ask me to find the correct frames in the display case (shouldn't she be the one looking since the paperwork is correct but the glasses were not). After realizing they were not there, she then talks about how she sold the last pair earlier that day. No, you sold the last pair before that because I had already purchased mine. She then stated that my original sales person would be in touch within a day with a solution. 2 days go by, no phone call. I call the store and their "solution" is for me to pick out another frame. I decline and say I want the entire purchase refunded. However, I have to come into the store to complete the refund (60 mike round trip drive from downtown Dallas). After finding the correct frames at another LensCrafters, they convince me to accept the incorrect pair and get the frames exchanged (so they could take credit for the sale). I would have objected, but I was so tired of dealing with them, I just said fine. Then, to top everything off, as I'm leaving, I hear the manager explaining to the employees that they need to watch for nice cars and be sure to greet those people immediately when they come in. So, would my experience have been different if I was in a newer car? Thats pretty much what I heard from her little "employee pep talk." At the end of the whole thing, all I really purchased from this store was a problem. read more

Scheduled an appointment because they said they took my insurance. They did not and tried to get me to use my medical insurance. Disappointing. read more

I spent over $1000 on glasses frames and lenses, and recently went in to purchase another pair (spent another $700). I asked the staff to look at the "scratch resistant" lenses the pair of reading glasses from my prior purchase from them. I wear contacts most of the time so these glasses have been rarely used yet they are scratched, even though I purchased the warranty and they are supposed to be scratch resistant. The manager's response was "sorry, nothing I can do for you". I will not be back. Really terrible customer service for a repeat customer. read more

I've had nothing but a positive experience with this store. In September I purchased new regular and prescription sunglasses at this particular store for the first time. The saleswoman actually helped me save money by suggesting a pair of RayBans for my regular glasses that looked similar to the much more expensive designer frames I'd picked out. The RayBan glasses looked better on me and saved me over $200.00. The order arrived quickly, not just then but also later when I used my warranty to reorder glasses that I had dropped in a parking lot and were run over by a car. The store sends a text when an order is ready. Every person who has adjusted my glasses has been professional and friendly. Wait time is next to nothing. The store is clean, bright, and well stocked. The store is easy to access from both 1709 and Carroll. No more need to go to a mall with all the hassle that involves regarding parking, distance, crowds, and time! read more

I went to Pearle Vision and was not impressed at all. Made a trip over to LensCrafters and had a great experience. I dealt with Barbara and she walked through every step with me. I bought a Rayban frame with lenses and warranty for around $350. My glasses only took 2 hours to complete. Granted, my prescription is not that difficult. Dealt with the general manager when I picked them up and she was also very nice! read more

If I could give less than one star, I actually would. My daughter and I walked into the store this afternoon around 1:45 pm, We were not greeted by anyone, and an employee was clearly sitting without a customer and looked directly at us and said nothing. We proceeded to browse and try on glasses, and several employees were nearby and no one offered help or gave us any indication they would assist us when they were finished with their current client or task. We walked directly by the employees who completely ignored us. I can understand if every employee was busy, however a simple acknowledgement of our presence would have made us feel welcome and give us hope that we would be assisted at some point. To make it very clear - I don't mind waiting for assistance when employees are with other customers. What I do mind is blatant disregard for my presence. There is absolutely no excuse for this, I will most certainly take my prescription elsewhere. So sad that common courtesy escaped these employees. I will not be returning, and I will definitely share my experience with my friends, many of whom have need of vision services. read more

My review would be 5 stars if I were rating my consultant, Jay, alone. He was perfect! From the first phone call to the store when he answered I knew he knew his stuff. Then when I read other reviews about him I made my decision to go to Lenscrafter only, instead of shopping around and to only see Jay. I've gone through the headaches of buying prescription glasses before and it was always a pain because the consultant did not know what they were doing, or they ripped me off! Jay made sure to save me the most money possible through my insurance and any sales they were having. He also knew what looked best on me and helped me pick the perfect glasses for my face shape. HE was perfect. However others that worked there were at times less than professional, and they're customer service skills were nowhere near as good as Jays! Honestly I don't understand why HE isn't the store manager. I hope Lenscrafters doesn't take him for granted too long or they will lose him to another company that appreciated his efforts and work ethic. So bottom line...if you want to do business with Lenscrafters ask for Jay!! read more