Rose, a licensed optician HELPED so much. My wife's fancy glasses lost as screw. She magically fixed it. I'll buy here next time! read more

OK update haven't heard from anybody in Lenscrafters 2001 N. Federal Highway, Pompano Beach waiting all this time I got a text from Jason from Lenscrafters still nothing. I told him everything what I said before I called everyone department of Health DACS Federal Trade Commission it's Lenscrafters and LUXOTTICA retail North America now they're making glasses for Hearing Aids. Don't do it. They are not good people. If you buy your glasses for Hearing Aids they'll give you one minute and then that's it cause these people are unbelievable. They don't return your call until after the 30 days and they tell you 30 days it's over it's a This is the text I sent to Jason and Erin SCHULKE I don't repeating it one more time it's over a month no response Jason this is not a case of normal wearing chair over four months if you refuse to accept the loss or product that was made incorrectly from day one especially when my Health preventing me from fighting their lack of response standby. My request for a full refund or immediate replacement of frames the wrong frames and lenses t Time is at the essence. I expect Lenscrafters's to do the right thing immediately even manufacturers the correct frames or issue a full refund to my Td Bank account. I look forward for this immediate response sincerely AnnaHines complaint number 25059151 sincerely, Anna Hines. Heard nothing from Better Business Bureau. Nothing from Erin. In the pictures of my glasses they're in perfect condition cause they were never used. It's the wrong name brand and I can't see for reading. I didn't try for driving, which is the most important thing that is of my driving and reading glasses and for all these months, I have nothing to use but my old glasses so I'm not driving. Do not buy anything from Lenscrafters. they the same company ESSILORLUXOTTICA parenting company attentions Consumer affairs executive escalation what a shame what they did to a senior citizen 83 years old and this all started because of the manager was away or never called when he was supposed to. I have all the phone calls prepared. I am all set ready to go to court. This is a matter of respect and being conned into having to take whatever they give you and be satisfied which these glasses I can't see out of them and they're wrong frames help it's September 2 already look at this. read more

Friendly staff and courtesy service, we were guided and helped every step of the way, from the initial welcome to the exams. Decent price and they explain the breakdown of the coverage and out of pocket cost. Over all very satisfied with the quality of service. Will be back! read more

This LensCrafters takes SO long to do anything. First appointment, the systems shut down and they made an appt for us when the doctor wasn't even available. Next time we made an appt they got the timing wrong. Doctor wanted to make our visit as short as possible and had very little patience. We wish we went somewhere else but they oddly take payment BEFORE services. Please do yourself a favor and go somewhere else professional and save your time. read more

The team of Ricardo, Ashley and Jules were terrific. Very nice and friendly with no wait times. They answered all of my questions and excited to have them take me on as a new patient! K. Herrmann Lighthouse Point read more

no value frames, small selection of frames and all too high priced i suggest americas best or 2nd choice stanton optical for your best deals and just as good frames, lenses and optometrists i would never go back to lenscrafters again i walked out and went to americas best where you find selection and value priced frames galore read more

I have to agree with Dick K I also was helped by Rose and she couldn't have been more accommodating. She took her time and gave me her honest opinion as to which frames looked the best. The frames she suggested were actually the least expensive of all the ones I tried so it was definitely her best choice for me. I picked them up today and am very pleased and happy with my choice. I went back today to get my new glasses adjusted and had the pleasure of having Edward help me. He took a lot of time and got it correct right off the bat! This branch definitely offers a great service experience and environment. read more

Even with insurance they tried to gouge me at $675 for their offbrand glasses, with all the add-on$ even after telling the slick sales guy I wear these 5 minutes a day. After declining all the up selling, I still paid $175 as I wanted the new frames before an upcoming biz trip. I ordered on a Saturday they are open Sunday but they said the lab would put me in line and they would be ready for pickup probably Monday after 5. Anyway, what was supposed to be completed on Monday by the "in store lab" have not "shipped" 6 days later? BS, I'll spend my money elsewhere. read more

Flat out false advertising and dishonesty about protection plans they sold me a ridiculously expensive pair of corrective lenses prescribed by their in-house doctor. The sold me a protection plan and the sales rep said: " it's a great plan, I have clients that come every year and change to new glasses for $25" . After the first few months the glasses were falling apart and the lenses were loosing a layer of coating. I brought them back and they changed the glasses for $25. A year later same thing happened, I went back and they refused to honor the warranty saying that it was expired. Bad frames, bad lenses, fake protection plan and plain falsehoods read more

Took 4 days to get my glasses. Then took back 1 1/2 weeks later because they were no working well . They said you only have 2 weeks to return ?? The 4 days it took to get them were included in the 2 weeks . Poor customer service. Will not return there . read more

Note: My experience happened Feb 2020. My exam with Dr. Verblow went excellently. She's very knowledgeable and caring. While this is my first exam with her I plan to stay with her for my future eye exams. Their technology is top notch and very accurate. With the exam we found out that I didn't really need lenses for astigmatism and that my previous prescription was too high. Thanks, Dr. Verblow. Your thoroughness is greatly appreciated. As for the sales staff, Joanna and Claudia were very professional and caring. Joanna went out of her way to find the best savings I could get. I'm so happy. read more

Beware of false advertising!!!!!! I am at lens crafters and they have a promotional sign in their window Memorial Day weekend exclusive 30% off of frames and 50% off of lenses. So I came in with the Tiffany frames that I had purchased here and had their eye doctor do an exam. The Dr is great and everyone is nice however, they said I couldn't get 50% off my lenses unless I bought new frames so they are deliberately false advertising to get you in here. Then the manager shows me a small flyer in the store with tiny print that states that. beware of their false and misleading advertising!!! So the manager helps me pick out glasses that work with the promotion. After the eye exam I go back to the register to pay for my new promotional glasses . The salesman tells me it is not going through. They call the manager over who is on a lunch break so I wait for her about 10 minutes . She comes to tell me that the glasses I picked do not qualify after all . I have now been in the store 3 hours and 50 minutes. I told them that that I wasn't going to buy anything from them. I am very very disappointed in Lens Crafters!!! The only things that were good here was the receptionist who was beyond nice who offered me water after I asked. (It came from her own supply). They do not offer water and the Doctor who was so wonderful. If you need an eye exam I highly recommend her!! read more

LensCrafters - 30% off frames 50% off lenses - Optometrists Near Me - Pompano Beach, Florida

Dr. Candace Ellis is one of the best optometrists I have ever been to in my 65 years. Great bedside manner, friendly, efficient, meticulous. My new RX is great, opened up more of my world for me. Her assistant is awesome too. Cant recommend them enough. read more

Yes my name is Karen so I avoid complaints to the manager but after buying glasses from LensCrafters for 13 years the manager of this Location told me there was nothing she could do about the defective finish on my lenses. Never had a problem before. $600 to replace lenses only. No options offered. Terrible service and they have lost a long term customer. read more

Rude over the phone and almost as bad in person. Terrible sense of customer service, The worst ! read more

Worst place ever .. rude, unprofessional and I was charged for something I didn't order. I called 5 times before anyone called me back .. Will never go there again read more

The staff there is beyond polite, gets the job done, and makes me want to go there again. I tried on some frames and will definitely head back to buy them. If you want a 5 star experience go here. Also see if Alla is working because she gave me the 5 star experience I expected. Ellen B. read more

I hope this helps future customers from being tricked: (1) They advertise 1-hour glasses. I selected my glasses, and right before I finished the sale, I was told it would actually take two weeks. (2) They added a protection plan to my bill without asking - I didn't discover it until I got home. (3) The "two weeks" promise wasn't accurate. I purchased them on a Saturday and two weeks later I was told they weren't ready "because we don't get deliveries on Saturdays". The on-site doctor office is five star. The store disappointed me. read more

Very poor customer service basically lied to me and told me that I needed to pay $81 for an eye exam for contacts . I called my eye insurance no such thing I get a free eye exam every year ! I am very disappointed with them as last I bought Glasses there . I will never go there again . Liars and blamed my insurance for this and was totally untrue ! Not happy would not suggest going ! I never do this write a bad review I felt the need to tell future customers! I may contact my congressman! Just totally frustrated as I needed contact lenses ! Unreal poor do not go !!!!!!!! read more

I needed a quick fix for my eye seeing glasses and was helped by a technician named John ... he took one look and knew what to do .. he replaced a screw to hold the lens in ... didn't charge me and I was on my way in under 10 mins ... very nice guy and will definitely come back in read more

A rap off place...a refund that I m waiting for almost 2 weeks...they made a wrong glaces for me...I pay them cash and now they don't want to refund me...the said that will take months to get refunded...bunch of crook and the worst customer service ever... read more

I wish I read Matt's review before I went today. The lady who served me said there was a 1 year warranty on the glasses, not, would you like a 1 year warranty for $34.99 added to your bill. Also they advertise 40% off the cost of lenses and when I checked a bill from 2017 for a pair of sunglasses (which lenses should be more expensive) I found they were around the same price. Basically they have inflated their prices from 40% and took off 40% off for this "sale". Anybody else with this issue? I'm going back tomorrow to pick up glasses read more

I will say that going I am so pleased to have gone there, not so much for the exam, but the staff are fantastic, friendly, courteous, specially Rober Gaid they all treated me like family , I highly recommend the store read more

Rude employees very shocking they continue to keep the jamaican woman is rude and unprofessional thats putting it mildly. They were not provoked in any way. In fact we tried using kindness in a desperate attempt to receive common courtesy....didnt work. Save ur money,time&self respect people go elsewhere. Americas best is getting our money tomorrow :) read more

Got to tell you I am compelled to write this review after reading the bad ones. WHAT??!! My experience was very different. Me and my husband got exams glasses, sunglass.. no complaints.. they were very upfront about the warranty. I chose to take it. he didn't staff was great, fun knowledgeable. As I am reading the bad reviews I feel they went to a different store and not Pompano :/ read more

I thought I did a review already, sorry I didn't. I highly recommend this place. I almost gave up on LensCrafters. It really was like God heard me& wanted me to have a great experience. Not only was the staff nice and friendly but they were also professional. The Dr. was great, took her time ,you don't feel rushed at all. She makes sure you have the right Rx and explains things when need be. I am so happy to call this my new eyeglass/Dr home. I did see some reviews that did not have the same experience, I would encourage them to go again be use these are really a good group of workers. read more

I would like to thank this store for their quality service levels. I do not wear prescription glasses, but I had a set of Maui Jim sunglasses that needed the nose pieces replaced. I came in here, hoping they could assist without having to send them off. They fixed in under 5 minutes and best of all, free of charge! Great customer service and highly recommend this place and their service! read more

I originally went to this store because of a recommendation, but when I tried to make good on the warranty on my prescription sunglasses (Paid the Extra $$) I have been ignored, the original story was 5-7 days, its been over 2 weeks now and when I call they tell me "Uh, it says they are in progress, thats all I can tell you unless you REALLY want me to check" We, I've been unable to wear the Sunglasses they originally sold me that the coating is clouding up on, and the sun is burning out my retinas while I wait, and never a callback! read more

I ordered glasses on the 30th of November (a Tuesday). I asked how long the glasses should take to be ready. The representative told me as early as 7 days and as long as 10 days (business days to clarify). I call on the 10th day because I was told I'd get a call when they were ready, and was told that it would to take 13 business days for them to be ready. I call today on the 13th day and am now told that they will be ready on Monday, which will be 16 business days. I hate getting the run around, if it's going to take 16 days, tell me from the get go. Don't keep extending my wait and telling me stuff that is false. This is by far the longest wait I've ever had for glasses. I've had glasses since I was 10 years old, and never had to wait more than 7 business days. The only reason that they receive 2 stars from me was from my initial appointment. They were helpful, kind and personable people. Outside of that, I suggest looking around for alternatives. read more

Very friendly staff at this location. I think that Lens Crafters is a little expensive compared to some of the other eye glass store options, but they are one of the few that can make your lenses in an hour or the same day. Easy to find in any city and have a consistent product. read more

I walked in today, the office manager, a white guy, whose name is Ashley and the tech, a Latin girl, Ana, just looked at me and continued with their conversation and did not greet me until I walked to the desk. They are so rude there and have been this way for years which is the reason why I choose to go to other Lens Crafter. It seems rudeness is the culture at that lens crafter and unfortunately the owner and doctor condone such behavior. How do you run a business like this?!? Goodness!!!! read more

I had my eye exam at the store on August 6, 2018. I ordered glasses based on the RX given by the doctor at Lenscrafters. The glasses arrived 2 weeks later and they were not correct. I could not see with those glasses. I called and went back to the store. The doctor examined my eyes and gave me a new RX and the numbers were totally different than the first one. I took the new RX and ordered the glasses again. Glasses arrived with new RX given by the doctor but they were also not correct and I could not see with them. I called filed a complaint and sent email complaint to the corporate office. They took notes but so far nothing has been done. I requested to talk to the district or regional manager to tell my experience and get an eye exam with a real doctor who knows how to exam an eye. No one contacted me from the corporate. Today is December 26, 2018 and I am still trying to get my correct pair of glasses. I have been using my old glasses all this time. I paid for an eye exam, a few set of glasses and at the end I have nothing but several hundred dollars of expense. I need this to be taken care but the LENSCRAFTERS ignoring my situation. Horrible service... DO NOT GO THERE! read more

I purchased prescription sunglasses less than one year ago with an anti-glare coating (which I paid extra for). Now, the coating is delaminating to the point where I cannot see out of the glasses. I took them back to the Pompano Beach store and was told by a LensCrafters associate that they could not help me. I then contacted corporate and was advised that I should have been washing the microfiber cloth that i clean my classes with every two weeks to prevent this problem. I was never advised of this policy prior to purchasing the sunglasses or the additional anti-glare coating. Further, this shows that LensCrafters is aware of it's defective product but continues to up-charge customers for it without warning. I am not only extremely disappointed in the lenscrafters products, but also the terrible customer service I have received. I have been a LensCrafters customer for the past 20 years, and i will no longer be purchasing products or have my eyes examined at the LensCrafters store. read more

Rude employee was no help. I walked in and asked about getting new lenses in my Tom Ford frames. The first thing she asked me is am I paying with a credit card. Then she told it it would be $300 before I even had a chance to view the different lenses. She didn't explain anything and I walked out. Went to Visionworks and they put in my lenses with a 40% off discount. I'd rather give them the money since they actually wanted to help me. read more

Excellent customer service. The doctors and technicians were very personable and professional. Getting an eye exam and choosing glasses can be an irritating experience but the employees here were great, even after I had to go back because my prescription felt too strong. The doctor attended to me as soon as I walked in the door and reexamined the glasses and corrected them without hesitation. It was so refreshing meeting genuinely nice people in this town! read more

I had a great experience at this Lenscrafters. From the time I walked in until the time I left. The paperwork was easy to fill out the optometrist was very nice and explained everything to me. And the sales staff very helpful in picking out glasses for me. Two thumbs up. Great job. As I'm not from this area I hope I can find the same service elsewhere. read more

Great service and experience. The receptionist was a pleasure to work with, set a time and followed up with us. The doctor was very professional and spent time to make sure everything was good. I bought two pairs of glasses one pair made at the store and one pair shipped out. Both sets are great. Five stars all around, I would highly recommend this store. read more

this would be ZERO stars if that were an option. i had my eye exam here and the receptionist was cranky. i thought nothing of it especially as the fill-in optometrist dr beteta was GREAT. two days later, dec 31, i took my 80+ year old grandmother in to have a much needed eye exam and the same receptionist was horribly rude. she said they were almost closed (despite the company's web site not posting holiday hours). i asked her if we could schedule an appointment for the next day, to which she replied that she would have to log back into her computer to do this. of note, the doctor's office was not yet officially closed. my grandmother asked what was wrong so i replied that the receptionist didn't want to log into her computer to schedule an appointment for us. the receptionist took offence to this and proceeded to defend why she was unable to offer even basic customer service. it seemed she wanted to leave the office early for a holiday with little regard for helping customers. so it seems she is generally cranky, even with elderly patients. so much so that this lenscrafters store general manager felt obliged to come out to help us even after the receptionist stormed off to leave the office. the GM in fact apologized for her behaviour. but apparently the doctor's office is separate from the store, so he could not help us get the exam there, though he did call around to other stores, which we were very grateful for. so my reccomendation would be to take your business elsewhere. my eye exam cost $175 and had i known this doctor's office would treat my grandmother as they did, i would have boycotted them from the start. dr. cohen and his staff at lenscrafters in boynton beach was a far better experience. read more

Looked all over for a certain designer frame and no other eyeglass store or any other LensCrafter had it in stock - only Pompano. I was the only person in the store with 3 sales people there. The older lady with zero personality took my prescription and then tried to persuade me to buy the most expensive lenses at $330 for single view lense, no progressive, nothing. When I told her that I didn't want the most expensive she ignored me and started doing paperwork. The other guy who worked in the store started complaining about one his customers from earlier in the day. Together that had a bitch session. After getting no where I left without my frames as I decided I wasn't going to give them my business. Now I understand why they were the only store who had my frames in stock - obviously everyone else walks away like I did. Take your business to the LensCrafters in Fort Lauderdale. Crissy there is a much better sales person! read more