Dr Trawick has been my Optometrist for more than twenty years. He and his staff have provided…read morecourteous and professional service each visit. He has also provided care for my entire family as well. Appointments are easy to schedule, the office is neat and clean and staff ensure you are comfortable during your visit. I would recommend Family Eye Center South to anyone needing professional services in a courteous caring environment. Ed Lockliear

Don't ever pay for something you know is covered by your insurance; You will never be reimbursed…read more After hearing "we will look into it" for a year and a half, they find a way to make it look like you owed it and refuse to refund. Disappointing because it was a good experience until it came to money.

While visiting Philadelphia at the end of September this year I fell on a wet uneven sidewalk and…read morebanged my right temple opening up a 2-3 inch gash which bled profusely. My right eye swelled up and I had bruises on my face. They did a cat scan and said no bones were broken. I didn't realize I had additional damage that would require eye surgery. Two days later, I couldn't see clearly in my right eye. I called Dr. Mahootchie's office and they got me in the next morning. Apparently, I hit my head so hard I knocked the crystal lens from cataract surgery 10 years before out of position. I have been Dr. Mahootchie's patient for many years and trust him completely. I knew he would take care of it for me. On Oct. 7th I had surgery at the Surgery Center on the grounds behind the Eye Clinic of Florida. I was reminded when I arrived, what a superb staff he has. Getting any kind of Eye surgery is always a situation that can make a patient worry. I can honestly say I wasn't concerned at all. I have been on the receiving end of his excellent care fore many years. His experience and expertise are unparalleled. He's a fantastic surgeon and his staff both in the office and in the Surgery Center are professional, welcoming, respectful and very kind. There is no other opthalmologist I would ever consider going to. You can trust him to take wonderful care of you. My surgery on the 7th was a success. I'm so thankful I found him when we moved to Florida in 2002. Mary Ellen Klugh

What a great doctor and team! Doctor Mahootchi was very…read moreattentive and his staff are very warm and friendly I would not trust any one else with my eye care!

The owner, Michael, and his staff went above and beyond to help me with my new prescription/lenses.read more

I've been coming here for a couple years. I see Dr. Canyon for my eye exam. He is great and I'm…read morealways impressed with the quality of my glasses from this store. The prices are competitive with other eyeglass locations. They have a wide selection of eyeglasses. They accept a variety of insurances and everyone at the location is very friendly. I highly recommend.

Ryan (Dr. Odil) is our primary optometrist…read more We take our entire family there at least once a year and have never had anything other than an excellent experience with him.

My wife and I have been patients of Dr. Odil for the past 3-4 years. Throughout that time, Dr. Odil…read morehas always been pleasant, knowledgeable, and professional, and the office is equipped with impressive technology that makes the exams feel very thorough and modern. Unfortunately, our most recent experience left us disappointed enough that we will likely look elsewhere for future care. One ongoing concern has been the pressure to purchase frames and lenses directly through the office. While we have purchased glasses there in the past, the pricing is significantly higher than many alternatives. During this visit, we asked about using our own frames with updated lenses and were told that was not an option -- the only solution presented was purchasing entirely new frames and lenses from the office at a cost of $400+. The larger issue, however, was communication and follow-through regarding actual patient concerns. I scheduled this year's appointment specifically because I had worsening night vision and significant starburst effects from headlights while driving at night. I explained the issue multiple times during the appointment and specifically asked whether the updated prescription would help with those symptoms. I was assured that it would. I also had concerns related to a prior eye injury that occurred a few months earlier. Because the office was closed when the injury happened, I was unable to be seen at that time. Although I reached out, there was very little follow-up afterward. During my annual exam, Dr. Odil did check the eye and confirmed everything looked fine, which I appreciated, but the lack of concern and responsiveness when the injury initially occurred was frustrating. After the appointment, my wife and I requested copies of our prescriptions and receipts and were told everything would be available through the patient portal. Unfortunately, the documents were not there, and getting assistance became unnecessarily difficult. Calls were not answered, and communication was handled almost entirely through text messages, which turned what should have been a quick conversation into days of back-and-forth messaging. I ultimately filled my prescription elsewhere. When I tried the glasses while driving at night, there was essentially no improvement in the starburst effect that I had specifically sought help for. What frustrated me most was that recommendations such as anti-glare coatings, amber tint/driving lenses, and other options were only brought up afterward through text messages -- after I had already purchased the lenses elsewhere. Had those recommendations been discussed proactively during the exam, when I repeatedly explained my nighttime driving concerns, I could have considered those options during the purchasing process. I also found the communication process extremely impersonal. Even when I simply requested a quick phone conversation to better understand whether the prescription itself should have improved the issue, I was repeatedly directed toward forms and troubleshooting procedures instead of being able to speak with someone directly. To be fair, everyone I interacted with remained polite and professional throughout the process, and I do believe Dr. Odil is knowledgeable. However, the overall experience increasingly felt transactional and sales-focused rather than patient-focused. Strong communication, responsiveness, and proactive guidance are just as important as technology and presentation, and unfortunately that was where this experience fell short for us. One final aspect of this experience was particularly disappointing. After my wife left a review describing concerns similar to mine -- primarily regarding communication, administrative processes, and sales pressure -- we later received a certified letter informing us that our doctor-patient relationship with the practice was being terminated. While practices certainly have the right to make those decisions, the timing made the situation feel discouraging, especially after several years as loyal patients. Constructive feedback should ideally be an opportunity to improve the patient experience, not something that leaves patients feeling dismissed for expressing honest concerns.

The staff was polite, but billing was not transparent. I provided my insurance in advance and…read morestated I was coming in for a routine eye exam, which is what was performed. I was billed for a Level 2 contact lens exam (always for the last 15 years had a lev1 basic) despite no contact lens fitting, or fit evaluation being performed, nor was this discussed prior to the exam. I'm requesting the charge be corrected to a routine eye exam consistent with services rendered. Will not be returning nor recommending, I do not like nor appreciate dishonest business practices.

Clarkson scheduled my annual visit two months from now, with no doctor available. She is on…read morematernity leave with no date to come back. Only one doctor in all of Clarkson to cover Lakeland??? Time to get another eye doctor. This company is less than professional. My wife & I had been going to Dr. Hubbell for years. No problems & great service. This group took over and the business has gone down the crapper.

I recently had YAG surgery at Lakeland Eye Clinic and after my initial post op appointment was…read moreinstructed to call and report any " flashes of light" I might experience. Monday Oct. 12th I called to alert the Doctor that I had that experience over the weekend but was not able to reach anyone after several attempts. Tuesday I called and they scheduled me in the next day. I asked if there would be a charged and was placed on a brief hold. Upon the return to our conversation I was told " No charge as it is part of the post-op follow up, but if further testing needs to be done they will contact the Lions Club for authorization". After completion of the exam I was then told I will be required to pay contrary to the initial answer I received. I will contact the Lions Club ( of which I am a previous member as was my father) and suggest perhaps they should no longer recommend Lakeland Eye Clinic. The initial procedure was adequate but the follow-up communication was most poor. My cataract surgery was done by St.Lukes prior to moving to Lakeland.

I waited 3 months for an appointment with one of their physicians due to no appointments available…read more I finally got an appointment for October 9.2026 I confirmed my appointment via text. Within one hour I get a call from their office only to be told that the physician will not be available on that date and the next available appointment will be in December. I was very disappointed due to the fact I patiently waited and to be treated as though I don't matter. The customer service is lacking as well as their timely communication to new patients. I would not recommend Lakeland Eye Clinic to anyone.

I had eye surgery on my left eye on the 19th of July, 2022…read more It was completely painless. As anyone would suspect, I was a little anxious when I went in. His staff was so wonderful. There is just no way to explain how kindly they treated me and help me to calm down. I hate needles as every one does, but I did not even feel the little butterfly needle they put in my arm. There was no pain whatsoever during the surgery. I had a gauze patch on my eye when I left. I kept waiting for the anesthesia to wear off and the pain to come to my eye. I waited and waited. I thought that surely the next day after I had slept the anesthesia would be worn off by the time I woke up. I waited and waited. NO PAIN. I have yet to feel the first pain from the surgery. Dr. Mulaney himself called me the night of the surgery to see how I was doing. Never ever had a doctor done that before. Wednesday and Thursday afternoon after the surgery a nurse called me also to see if there was any pains or problems that I was having. Have you ever had a doctor call you after you got home from a surgery. He truly is a caring and wonderful, not just professional, but a caring person. I cannot say enough about Dr. Mulaney himself. He is a true professional and highly ranked eye surgeon here in the United States. He is compassionate, efficient and skillful. I now can see so well after the left eye surgery and have had no pain, that I am excited and hoping to have the right eye done soon. It was so easy I wish that I could have it done tomorrow. I can see colors and thing with my left eye now that, the only problem with that Eye is that I can actually SEE the DUST in places I have never been able to see before. Thank you Dr. Mulaney and Staff for changing my life so that I can see colors and print so easily as I use to read constantly and can now go back to one of the joys in my life of reading whenever I want. If I could change anything with this review it would be that I could give Dr. Mulaney and his staff a 10 star review. 5 Stars are just NOT enough. Jay Mulaney is the VERY best eye doctor in all of Florida. Deborah L Powell

Dr Mulaney is a wonderful, caring PERFECTIONIST. I have worn glasses and RGP contacts since I was…read more7. I had a severe astigmatism and terrible vision( almost -12 diopters), along with cataracts! Dr Mulaney made it his personal goal to get me perfect vision! I had my subcapsular cataracts removed and intraocular PREMIUM lenses put in and my astigmatism corrected. I now have perfect vision! I cannot express enough how life changing this is for me! Thank you, Dr Mulaney, I am forever grateful!!!

My wife and I visited this location for for the first time in Jan of 2022. The staff was very…read morefriendly and the entire process was fun and engaging. Special recognition goes out to Ryan, Yulia, Jocylin, Joanne and Kaleigh for providing excellent customer service. We will definitely be back. Added bonus is that we received our new glasses in a little over a week.

Phyllis was super helpful. My friend dropped and then stepped on her glasses, splitting them in…read moretwo. We ordered new matching frames online and took the broken set and the new frames in. Phyllis was quick to assist us moving the lenses from the broken set to the new set. We truly appreciate her assistance. She made a frustrating situation so much better. Thank you Phyllis!!!

I love the flexibility and convenience of online scheduling. The selection of frames to choose from…read moreare vast and delectable! I truly enjoy the staff and the hard work they do to make sure my accessibility needs are always met.

Had to get exam done twice, because prescription wasn't accurate first time. Have been at least 3…read moreseparate times to pick up my glasses, and every time I am sent home because they had traced the wrong sized lens for my existing frames. Several lens had to be sent back because transitions or blue light blockers weren't added as requested. I am still waiting for two sets of lens (6 weeks later) to come in. I thought I would go somewhere new this year. It has been a trainwreck.

I have been going to this office for over 30 years! That in itself should tell you how much I love…read morethis office and my doctor, Barry Gaffney. The staff is always great with helping to set an appointment that works for me. They have all the modern equipment needed for checking your eyes.There are glasses and sunglasses available to purchase as well as contacts. The staff is conscious of Covid and you will find everyone is in compliance and cleaning measures are taken seriously. I trust this place and wouldn't go anywhere else.

Gaffney eye clinic has the upmost professionalism with their staff. They also have the most current…read moreup-to-date equipment for a thorough eye exam. They have serve the plant city community for many years. They are the best in the area I highly recommend them.