I recently had YAG surgery at Lakeland Eye Clinic and after my initial post op appointment was…read moreinstructed to call and report any " flashes of light" I might experience. Monday Oct. 12th I called to alert the Doctor that I had that experience over the weekend but was not able to reach anyone after several attempts. Tuesday I called and they scheduled me in the next day. I asked if there would be a charged and was placed on a brief hold. Upon the return to our conversation I was told " No charge as it is part of the post-op follow up, but if further testing needs to be done they will contact the Lions Club for authorization". After completion of the exam I was then told I will be required to pay contrary to the initial answer I received. I will contact the Lions Club ( of which I am a previous member as was my father) and suggest perhaps they should no longer recommend Lakeland Eye Clinic. The initial procedure was adequate but the follow-up communication was most poor. My cataract surgery was done by St.Lukes prior to moving to Lakeland.

I waited 3 months for an appointment with one of their physicians due to no appointments available…read more I finally got an appointment for October 9.2026 I confirmed my appointment via text. Within one hour I get a call from their office only to be told that the physician will not be available on that date and the next available appointment will be in December. I was very disappointed due to the fact I patiently waited and to be treated as though I don't matter. The customer service is lacking as well as their timely communication to new patients. I would not recommend Lakeland Eye Clinic to anyone.

friendly staff. Excellent pricing. Super clean office. If…read moreyou need an eye exam and glasses go to America's Best and save a boat load. They mean it when they say, "Free Eye Exam" Ask for Anna! She is fantastic

Absolutely ridiculous. Appt. at 12 noon. and was waiting for almost 2 hours to get new glasses…read more they did not have enough people in sales according to gal in the front. She could cash you out because she didn't know how to. Went to get someone and they were busy while others on lunch. Not enough people. Lady before me was there for over 2 hours and had to leave like myself. So she rescheduled. Paid ^9 for finally someone was ready to see me after almost 2 hours then tried to tell me to pay for mopre and more and more. Bait n switch is an understatement. I am going back to my old eye doctor because I thought why not try someone new less than 2 minutes form my job instead of driving almost 1 hour and 1/2 to my dr. office I have had for more than 20 years. Well that was a mistake. So, I asked for the corporate number, finally got through for the man to tell me the store manager will call me back because she is busy in the store, so I asked can I be connect to DM or email or something and all the CS rep was able to give me was their name nothing more. SO, now I paid 69 wasted bucks for NOTHING but misery. STAY FAR AWAY FROM THEM!!! I was stupid for even trying someone new.

The staff was very helpful since I walked in. Was getting my pair of eye glasses repaired after a…read morelil mishap on my end. The glasses were repaired soon after I left with them. Staff member Mary, truly a nice person gradually turned to me to say that there was no need for a charge for the repair. I was amazed by her response!! Thank you, Mary!! Job well done:)

No stars!!! This place is a rip off. Total scam artists. Went to renew my contact prescription and…read moremy insurance covers an exam and up to $150. Was charged $89 for a contact fitting???? then another $37 for a retinal scan. absolute BS. I will never ever return to this crap hole. stay away. They stated a text message was sent about the extra $37 prior to the exam which is a complete lie. Never, ever again with this place. Be aware!!!

I stopped in the store today to get my glasses fixed. The screw came out of one of the arms. The…read morewoman who helped me, her name was Gemma & some young dark haired girl with glasses. Gemma tried putting in a screw, it broke off half way in. She basically told me that I should just use super glue or buy new frames!! Why would I do that when there was nothing wrong with the ones I had. I definitely would not recommend this place to anyone!! They need to replace my glasses for free!!

Walked in needing a quick fix to one leg of my eyeglasses; 15 minutes before closing time. Both…read moreLisa Baker and Sansel were amazing at their workmanship. I felt truly welcomed and took pride in their workmanship. Very professional team. Highly recommend!

On Saturday Easter eve my land fell out of my glasses. I walked in at 1:00 PM and they put the lens…read moreback in my glasses and gave me three extra screws and didn't charge me anything. That was awesome.

My eye exam was handled professionally. The Plant City office of Optical Outlets has…read morestate-of-the-art equipment. The cavernous interior is bleak and I could barely get someone to acknowledge that I'd arrived for my appointment. The staff there seems depressed. Young Dr. Hamilton is a proficient eye specialist. But, here's a heads up, if you're from the west coast of the U.S., keep it to yourself.

Very professional service at fair pricing. They provide a good product and follow up adjustments as…read moreneeded.

I have been going to this office for over 30 years! That in itself should tell you how much I love…read morethis office and my doctor, Barry Gaffney. The staff is always great with helping to set an appointment that works for me. They have all the modern equipment needed for checking your eyes.There are glasses and sunglasses available to purchase as well as contacts. The staff is conscious of Covid and you will find everyone is in compliance and cleaning measures are taken seriously. I trust this place and wouldn't go anywhere else.

Gaffney eye clinic has the upmost professionalism with their staff. They also have the most current…read moreup-to-date equipment for a thorough eye exam. They have serve the plant city community for many years. They are the best in the area I highly recommend them.

The staff was polite, but billing was not transparent. I provided my insurance in advance and…read morestated I was coming in for a routine eye exam, which is what was performed. I was billed for a Level 2 contact lens exam (always for the last 15 years had a lev1 basic) despite no contact lens fitting, or fit evaluation being performed, nor was this discussed prior to the exam. I'm requesting the charge be corrected to a routine eye exam consistent with services rendered. Will not be returning nor recommending, I do not like nor appreciate dishonest business practices.

Clarkson scheduled my annual visit two months from now, with no doctor available. She is on…read morematernity leave with no date to come back. Only one doctor in all of Clarkson to cover Lakeland??? Time to get another eye doctor. This company is less than professional. My wife & I had been going to Dr. Hubbell for years. No problems & great service. This group took over and the business has gone down the crapper.

My wife went in for and eye exam and ordered expensive new lenses using frames that had been…read morepurchased there prior. Weeks go by and no call as to the status of the glasses so we go by to inquire. The woman at the desk said they were very busy and handed the case with the glasses and told to "take them home and try them on." This is not the usual procedure because if something is wrong we would have to return to the store. Upon opening the case we discover one of the temples on the frame was broken off. The woman then says "you can order new frames at a discount." When my wife protests and says that is unacceptable the woman further says that "you signed a document when she placed the order that states they are not responsible for any damage." We feel, the fact they sat on these glasses for weeks without any communication and then tell us to "try them on at home" when picked up, was a blatant attempt to cover up their mistake as they could've claimed they were broken after we took them home. They had to know they were broken when they handed them to her and never mentioned they were obviously damaged furthering the attempted coverup. Our family has been patronizing this location for years for both exams and glasses and find this behavior reprehensible. We request that they either repair the frames that they obviously broke or replace them with a similar one at not cost. 12/02/20 update: Received a call from their corporate office last week. The representative apologized and instructed my wife to return to the office and receive a replacement pair of frames at no cost. That's how customer service is supposed to work. Thank you for following up and rectifying the situation.

My original appointment was already unpleasant because the staff were rude and condescending, which…read moreis why I decided I would never return. Unfortunately, my recent experience trying to obtain my own contact-lens prescription confirmed that decision. I called only to learn the brand and prescription information for the contacts I previously wore. After verifying my identity and account information, the employee refused to provide it over the phone and said I had to register for their patient portal. I explained that I intentionally do not use their portal and requested the prescription by email instead. The manager then became argumentative, insisted I was wrong, and claimed HIPAA requires the email to be encrypted. That is not accurate. HHS explicitly states that patients may request their health information by unencrypted email after being warned of and accepting the security risk. The FTC also states that an eye-care provider cannot use HIPAA as a barrier to electronically providing a prescription. I would have gladly verified my identity, signed a request, or acknowledged the risks of ordinary email. Instead, management spoke to me condescendingly, gave me inaccurate information about my legal rights, and attempted to force me into a portal I never agreed to use. I will not return and will be filing complaints with the appropriate agencies regarding access to my prescription.