Don't ever pay for something you know is covered by your insurance; You will never be reimbursed…read more After hearing "we will look into it" for a year and a half, they find a way to make it look like you owed it and refuse to refund. Disappointing because it was a good experience until it came to money.

Very punctual and professional! The staff is attentive and…read moreDr Trawick is highly competent.

What a great doctor and team! Doctor Mahootchi was very…read moreattentive and his staff are very warm and friendly I would not trust any one else with my eye care!

At age 70 I experienced a drooping eyebrow that was noticeable. Minor discomfort first night. I…read moredid not bruise as I followed the instructions to the letter. Stitches removed after 2 wks. Looks good !!!! My husband and I have had eye care with Dr Mahootchi for a few years now. At 80, my husband had cataract surgery. Having had RK and Lasik complicated the procedure. He does not wear glasses for driving or reading unless super small fine print! Excellent results!!!

He has literally changed my life for the best. I have been seeing very well. I have been taken care…read moreof very well. He's never showed me that he does not care. I think that he's the top eye doctor here in Polk and he does everything he needs to do to make you feel that you're taking well care of and be able to see the best that you can. I will always go to him as long as he's still working thank you so much eyes on lakeland

My wife and I have been patients of Dr. Odil for the past 3-4 years. Throughout that time, Dr. Odil…read morehas always been pleasant, knowledgeable, and professional, and the office is equipped with impressive technology that makes the exams feel very thorough and modern. Unfortunately, our most recent experience left us disappointed enough that we will likely look elsewhere for future care. One ongoing concern has been the pressure to purchase frames and lenses directly through the office. While we have purchased glasses there in the past, the pricing is significantly higher than many alternatives. During this visit, we asked about using our own frames with updated lenses and were told that was not an option -- the only solution presented was purchasing entirely new frames and lenses from the office at a cost of $400+. The larger issue, however, was communication and follow-through regarding actual patient concerns. I scheduled this year's appointment specifically because I had worsening night vision and significant starburst effects from headlights while driving at night. I explained the issue multiple times during the appointment and specifically asked whether the updated prescription would help with those symptoms. I was assured that it would. I also had concerns related to a prior eye injury that occurred a few months earlier. Because the office was closed when the injury happened, I was unable to be seen at that time. Although I reached out, there was very little follow-up afterward. During my annual exam, Dr. Odil did check the eye and confirmed everything looked fine, which I appreciated, but the lack of concern and responsiveness when the injury initially occurred was frustrating. After the appointment, my wife and I requested copies of our prescriptions and receipts and were told everything would be available through the patient portal. Unfortunately, the documents were not there, and getting assistance became unnecessarily difficult. Calls were not answered, and communication was handled almost entirely through text messages, which turned what should have been a quick conversation into days of back-and-forth messaging. I ultimately filled my prescription elsewhere. When I tried the glasses while driving at night, there was essentially no improvement in the starburst effect that I had specifically sought help for. What frustrated me most was that recommendations such as anti-glare coatings, amber tint/driving lenses, and other options were only brought up afterward through text messages -- after I had already purchased the lenses elsewhere. Had those recommendations been discussed proactively during the exam, when I repeatedly explained my nighttime driving concerns, I could have considered those options during the purchasing process. I also found the communication process extremely impersonal. Even when I simply requested a quick phone conversation to better understand whether the prescription itself should have improved the issue, I was repeatedly directed toward forms and troubleshooting procedures instead of being able to speak with someone directly. To be fair, everyone I interacted with remained polite and professional throughout the process, and I do believe Dr. Odil is knowledgeable. However, the overall experience increasingly felt transactional and sales-focused rather than patient-focused. Strong communication, responsiveness, and proactive guidance are just as important as technology and presentation, and unfortunately that was where this experience fell short for us. One final aspect of this experience was particularly disappointing. After my wife left a review describing concerns similar to mine -- primarily regarding communication, administrative processes, and sales pressure -- we later received a certified letter informing us that our doctor-patient relationship with the practice was being terminated. While practices certainly have the right to make those decisions, the timing made the situation feel discouraging, especially after several years as loyal patients. Constructive feedback should ideally be an opportunity to improve the patient experience, not something that leaves patients feeling dismissed for expressing honest concerns.

The staff was polite, but billing was not transparent. I provided my insurance in advance and…read morestated I was coming in for a routine eye exam, which is what was performed. I was billed for a Level 2 contact lens exam (always for the last 15 years had a lev1 basic) despite no contact lens fitting, or fit evaluation being performed, nor was this discussed prior to the exam. I'm requesting the charge be corrected to a routine eye exam consistent with services rendered. Will not be returning nor recommending, I do not like nor appreciate dishonest business practices.

Clarkson scheduled my annual visit two months from now, with no doctor available. She is on…read morematernity leave with no date to come back. Only one doctor in all of Clarkson to cover Lakeland??? Time to get another eye doctor. This company is less than professional. My wife & I had been going to Dr. Hubbell for years. No problems & great service. This group took over and the business has gone down the crapper.

I would give them a zero if I could. I scheduled my appointment over 2 months ago and took the day…read moreoff from work because it's 3 hours round trip. when I got into the exam room they told me I was here for Glaucoma. I said no my husband is here for Glaucoma and I am here for annual exam and contact lens. They advised me that the only doctor who " does contacts " is not in today?? I wasted the better part of the day and used a vacation day for nothing. They could care less!!!

I went to the South Florida location for an annual exam. I wear contacts for work and glasses…read moreeveryday vision. I saw the doctor, who I really liked. I got my prescriptions and trail contact Len's. The contacts worked out fine. But the glasses prescription was not. I select frames from this location but when I went back to order the glasses (I had to wear the contacts for a week before they would give me the glasses rx) they had lost the frames I wanted. So I went to Sam's found frames I liked and had the glasses made there. Upon getting them made I was having a hard time seeing. Like couldn't specially adjust to them. So I took them back to Sam's and they provided a full REFUND. They said it may be the material that they use to make the lenses. So back I go to Lakeland Eye Clinic. I select some frames, (not the ones I originally wanted and they lost) but none the less. I have them made at twice the cost of Sam's, hoping for a better outcome. NOPE, still cannot see. Took them back asked for a refund and they said they have a no return policy. So they have the glasses, and my money until I can get back in to see the doctor. And now I am forced to use them again! Once this is over I will never go back.

Dr Mulaney is a wonderful, caring PERFECTIONIST. I have worn glasses and RGP contacts since I was…read more7. I had a severe astigmatism and terrible vision( almost -12 diopters), along with cataracts! Dr Mulaney made it his personal goal to get me perfect vision! I had my subcapsular cataracts removed and intraocular PREMIUM lenses put in and my astigmatism corrected. I now have perfect vision! I cannot express enough how life changing this is for me! Thank you, Dr Mulaney, I am forever grateful!!!

I had eye surgery on my left eye on the 19th of July, 2022…read more It was completely painless. As anyone would suspect, I was a little anxious when I went in. His staff was so wonderful. There is just no way to explain how kindly they treated me and help me to calm down. I hate needles as every one does, but I did not even feel the little butterfly needle they put in my arm. There was no pain whatsoever during the surgery. I had a gauze patch on my eye when I left. I kept waiting for the anesthesia to wear off and the pain to come to my eye. I waited and waited. I thought that surely the next day after I had slept the anesthesia would be worn off by the time I woke up. I waited and waited. NO PAIN. I have yet to feel the first pain from the surgery. Dr. Mulaney himself called me the night of the surgery to see how I was doing. Never ever had a doctor done that before. Wednesday and Thursday afternoon after the surgery a nurse called me also to see if there was any pains or problems that I was having. Have you ever had a doctor call you after you got home from a surgery. He truly is a caring and wonderful, not just professional, but a caring person. I cannot say enough about Dr. Mulaney himself. He is a true professional and highly ranked eye surgeon here in the United States. He is compassionate, efficient and skillful. I now can see so well after the left eye surgery and have had no pain, that I am excited and hoping to have the right eye done soon. It was so easy I wish that I could have it done tomorrow. I can see colors and thing with my left eye now that, the only problem with that Eye is that I can actually SEE the DUST in places I have never been able to see before. Thank you Dr. Mulaney and Staff for changing my life so that I can see colors and print so easily as I use to read constantly and can now go back to one of the joys in my life of reading whenever I want. If I could change anything with this review it would be that I could give Dr. Mulaney and his staff a 10 star review. 5 Stars are just NOT enough. Jay Mulaney is the VERY best eye doctor in all of Florida. Deborah L Powell

Phyllis was super helpful. My friend dropped and then stepped on her glasses, splitting them in…read moretwo. We ordered new matching frames online and took the broken set and the new frames in. Phyllis was quick to assist us moving the lenses from the broken set to the new set. We truly appreciate her assistance. She made a frustrating situation so much better. Thank you Phyllis!!!

The optometrist was great, but the company that made the glasses did a poor job. The focus was not…read morecorrect several times so that the glasses were not very useable. My wife was unable to use one pair at all. One time my lenses splintered in several places so that the glasses were not useable. The optometrist told me that it was the fault of the company that placed the lenses in the frames. Effectively, it was a bad break for me. My wife and I stopped going to Eye Specialists of Mid-Florida, even though we liked the optometrist.

Ariel was amazing at the south Florida ave office she is great at what she does she goes over and…read morebeyond

IVANIA at South Florida was a real blessing to me today as I was choosing my new eyeglasses. She…read morewas kind and patient and made me feel very comfortable. She went the extra mile in putting me completely at ease and helping me choose from the many frames I picked out to try on. I left feeling exceptionally pleased. Carolyn (LaVerne) H.

Walked in needing a quick fix to one leg of my eyeglasses; 15 minutes before closing time. Both…read moreLisa Baker and Sansel were amazing at their workmanship. I felt truly welcomed and took pride in their workmanship. Very professional team. Highly recommend!

I took my glasses into Lenscrafters to have the nose pieces…read morereplaced. The lady chipped my lens and tried to tell me it was like that when I brought them in. My husband had pictures of me and it is quite noticeable that the glasses were NOT chipped prior to my visit to Lencrafters. The manager refused to repair or replace my glasses...she said she would talk to the employee and I am left with with chipped lens. I have the employee name but will not mention it here.

I have been going to this office for over 30 years! That in itself should tell you how much I love…read morethis office and my doctor, Barry Gaffney. The staff is always great with helping to set an appointment that works for me. They have all the modern equipment needed for checking your eyes.There are glasses and sunglasses available to purchase as well as contacts. The staff is conscious of Covid and you will find everyone is in compliance and cleaning measures are taken seriously. I trust this place and wouldn't go anywhere else.

Gaffney eye clinic has the upmost professionalism with their staff. They also have the most current…read moreup-to-date equipment for a thorough eye exam. They have serve the plant city community for many years. They are the best in the area I highly recommend them.