KingstonOn/Cataraqui Mall has terrible service. I ordered 2 new pair of glasses. Got an email saying they were ready to be picked up. When I got there only one pair was there. Ten days later I stopped in to see if the other pair had arrived, but they had not and the staff had no idea where they were so they re-ordered them. Two days after that I got a message saying my glasses were in. When I picked them up they said this was the 'original' pair but when the re-ordered ones arrived I could just have them, which I did appreciate. I got an email over the weekend saying my glasses had finally arrived. I drove there this morning only to find out that they had re-ordered the wrong glasses. I have no idea if they're going to try and re-order the correct pair but at this point I will probably not go back to get them, even though they're a 'free' pair of glasses. I do not live in Kingston and it takes me 35 minutes to get there. I've now already driven there several times only to leave very, very frustrated. read more

Booked an appointment for eye exam 2 wks ago. Showed up snd not only was the optometrist NOT even there yet had 3 client waiting before me. Phoned and spoke with him and he told me it was not my business how he booked his client and some clients have to wait much longer. He didn't care that we have jobs, kids to pickup and that you had to book the appointment around your other duties in life. Exceptionaly rude and arrogant man! So unless you have an extra hr or more to wait PASSED your appointment time DO NOT book here. FYI never did receive any kind of an apology. You read more

Best LensCrafters branch ever. I have best glasses ever. You need to try them. And eye clinic besides them the gave wonderful service.

Have been getting glasses from this location for several years. Eye test well done, new doctor even better, they notified my doctor as to when I had the exam. Glasses I normally got changed a little so I picked a new style frame.progressive line free lenses were made in about one and half hours, they also recommended the insurance for scratched frames for one year $35. For replacement lenses no questions asked, at hundreds of dollars for lenses even at special half off worth the price? After several months the screws holding the new style nose piece stared to come loose causing it to fall off several times until one of the finely screws fell in the grass. As we were traveling could go back to the store where purchased so looked for the closest Lens-crafters. Located two stores, one in Canada and one in Clay, Ny. Both said they did not sell that style of frame due to reoccurring screw problem, searched their screw assortment for one that held for a while. Had to go to another Sears glass location in Connecticut to get another screw. Got back to Florida went to store to get the now scratched lenses replaced along with new nose piece that was loose again. Sales person said it would take two hours to make new lenses not one hour, that there would be a $25.fee and they would try to find new nose piece. When told I didn't want to pay for lenses as they were insured was told it was a deductible even though I owned them, I told them I wanted my old lenses back as emergency spares due to the poor construction and that I was never informed of the$25 fee when sold the policy. Manager finely refunded my $25. Fee but still refused to give me my old lenses which were mine to start with. After several years of service for me and family members there are to many new places that charge less, have better customer service and appreciation for return customers. New place opened in same mall area will now get are business, read more

I work next door to this location and popped in quickly because I had bent up my frames. I did not get my frames here, but they didn't seem to mind. They fixed them up in minutes, made sure they fit me well again, polished them up and even changed the nose pads all without charging me a dime. That's how you build future customers, and I know where I'm going the next time I need new frames. Excellent customer service. Thanks Hannah. read more

Customer Service is horrible. By the way, this is for the LenCrafters in Kingston, Ontario - Cataraqui Mall. But I also tried contacting corporate customer service and they just referred me back to my local store. They are overpriced and don't address problems well. Except to offer me 50% off a new pair of glasses or lenses and somehow the 50% off is about the same price as I paid initially. After two years my lenses were trash. I took them into some smaller optical stores - i.e. not a chain. And consistently was told the lens had a manufacturer defect ... it happens rarely but it does happen. LensCrafters told me to take it up with the manufacturer because they only guarantee the glasses for a year. What sort of Customer Service is that ?? Being told I have to contact the mfg myself. I'm attempting to do that and see if I get any where. But this is NOT the first time I've had to deal with the LensCrafters store regarding a problem ... only to get NO WHERE. Be prepared ... buy a pair of glass from them and if you have any issues all you will get is their offer of 50% off their overpriced glasses/lenses ... which will be about the same as you probably paid originally ... because they always have 'SALES' read more

Came to get a new pair of glasses and the two ladies working (Susan and.. I think the other's name was Mona) were wonderful. I already had my prescription in hand so I don't know how they are as optometrists. They were able to really narrow down which ones pairs look best. They have iPads to take pictures so you can see each pair side by side. What I couldn't believe was that I had my glasses, in hand, in an hour. They were very professional and really took the time to make sure you loved the glasses you were getting. Couldn't be more pleased. read more

I recently got my first prescription for eyeglasses. Noone in my family has ever needed glasses before, so we are all a bit unsure of the process. When my mom and I initially entered LensCrafters around 7:30pm yesterday, we were not greeted or approached by a single associate, even as I tried on many, many pairs of frames. Eventually we left to browse elsewhere. About 20 minutes later we returned, and, as they had a sign up for 40% off lenses I decided to ask about pricing for lenses (since I had been offered quotes at all of the other businesses we had entered). The associate, who was a middle-aged man (and who I had to approach) told me it depended what I needed. When I told him I didn't know what I needed and asked him to break it down, he listed all of the possibilities of extras that could be applied to my lenses, again without giving me a price. He stopped and smirked at me (this isn't a joke, he smirked like an ass throughout the entire interaction). I asked him what a basic pair of lenses cost and even gave him my prescription, thinking this might help, since, clearly, pricing depended... on something. Finally I got a price from him but it felt like pulling teeth and it made me feel very belittled and stupid (the price was also exorbitant when compared to other quotes I had been given... even with 40% off). No, I don't know what I'm talking about. But it's your job to help me anyway. Without being condescending and rude. Perhaps he was trying to take advantage of my lack of understanding of the process to eventually squeeze more money out of me? I don't know. What I do know is I will not be returning to LensCrafters for glasses for the rest of my glasses-wearing life. I found the associates at Costco Optical, Sears Optical and Laurier Optical (the last two are also in the Cat Centre) vastly more friendly and helpful! Laurier Optical has a great selection too. read more