I do like this practice and trust them. I have been helped. but I hate being told at check in that…read moreI have a balance and asked if I want to pay now. I am asked that before I even get a bill in the mail. people around you must think you're a deadbeat. I was asked that last week at my appt. I had no bill yet. I got it today so they asked me 4 weeks in advance. so embarrassing! Please stop. we all know when our bills are due.

Called to get an appointment for my husband in an urgent situation, was told that they could get…read morehim in. I had to arrange transportation, so they didn't make the appointment then when I called back just 30 minutes later I was informed that they didn't even know if the Dr. would see my husband, because it had been 2 years since he did his eye surgery.??? That would've been the thing for the staff to KNOW BEFORE they told me I could get the appointment! I got treated this way because my insurance coverage doesn't start until Jan. 12, 2012 as I switched providers during open season. I was rudely informed that I had to pay before even setting down in the waiting room. I knew I had to pay out of pocket before we left, but, come on. The way the woman spoke to me is like they don't care if you go blind as long as you pay the $200 before setting in their office. I'd give them ZERO stars if I could. Oh, and don't even think of asking for your medical records to go somewhere else. it could take 48 hours just for the Doctor to approve you taking them.

From the owner: State-Of-The-Art Multifocal Cataract & Refractive Surgery,…read morePlastic Surgery for Eye Lids, Glaucoma Surgery, Botox Treatments and Tearing & Dry Eye Treatment

I am a real fan of this business. I was sick with Iritis and had to get in to see a doctor…read morequickly. They gave me a first available appointment. I went not knowing a thing about this business. I was treated with respect and was not only seen but the doctor spent the time explaining the condition, what causes it and what we had to do to get some relief. I was simply amazed at the level of care we can get right here in Watertown. Now reading the other reviews, I agree that something needs to be done with the waiting room. The atmosphere is not one of waiting for a professional but rather like waiting for a bus that is late getting there. The 'hurry up and wait' is a take off from Ft. Drum. You can do better than that. I don't mind waiting when I know the doctor could be taking a few extra minutes with a patient, but it shouldn't be like that all the time. The nurses also seem to be told to hurry, in fact I heard someone telling a group of them exactly that. Now onto my glasses. I am older than dirt so have had many, many pairs of glasses in my life. They did the best job of any by far. The bifocal was in exactly the right place. The arms did not hurt behind my ears and I loved them. Everyone deserves a second chance - when you go somewhere one time and then write a rotten review you are not giving the business the chance to make some corrections. If they could just change the atmosphere in the waiting room, they would be five stars in my book. Margaret B

I had a really strange experience here. I only booked here because it's one of the few places in…read morethe area that accepts Davis Vision and I'll be trying somewhere else next time. I wouldn't say the receptionist I checked in with was rude, but she wasn't friendly either - just kind of going through the motions. Waiting room area is nice and I only waited a few minutes. The tech that did the pre-testing was friendly and did as thorough a job as I've had done anywhere else. Then she had me go in the exam room. The chair was in very bad condition with peeling vinyl and flaking foam. And then I find out I won't actually be seeing a doctor in person, it will be a virtual visit where I speak to the doctor on a screen and the exam is done remotely. This was never disclosed to me before this point and I would not have made this appointment if I had known that. I'm already there so I went through with the exam. I was given a set of contacts to try and immediately knew they were not right. After much arguing and being told I was wrong, I finally got a different strength in the eye that was the worse of the two, but they still weren't even close to right. Instead of figuring it out right then, I was told I would need to wear them for a week to get used to them and then come back. Getting annoyed at this point, I left and called back the next day to book a follow up...of which they had no openings for another several weeks. So I went way too long in a contact prescription that was incorrect and giving me headaches daily. I finally get back for the follow up and wait for over an hour in the waiting room. When I was called back the tech did a quick check and determined in a matter of moments that yes, the contacts I was given were all wrong and I would need to do another virtual exam. So I re-did that whole process and got a prescription that was better but still not quite right. Fed up at this point, I took it and left. I glanced at glasses frames but they were insanely overpriced, and I ordered my contacts elsewhere as I was done giving this place any of my business. Had I not already exhausted my insurance benefit, I would have gone somewhere else for another exam. I noticed when I was in the waiting room that I was the youngest person there, by several decades. It is in my opinion that this place caters to elderly folk who have more issues and thus will spend more money there. From my own experience and what I observed, it seems as though they are perhaps most concerned with maximizing profit at the expense of a quality product.

Had a great check up with Doctor Dingman she and the whole staff are very friendly and…read moreaccommodating. They are always willing to explain why and what is being done. best visit to any kind of Doctor I have had since my last visit there. Thank you guys and know that your efforts are apricated.

From the owner: Whether you need a new pair of glasses or you need macular degeneration treatments, Eye Consultants…read moreof Syracuse in Fulton, NY, offers the comprehensive eye care you deserve. This passionate and caring team features board-certified ophthalmologists. Patients will benefit from medical, surgical, and routine services. With more than 40 years of experience and a wide range of resources, these experts will exceed your expectations. Having undergone additional training, this skilled staff tackles complex issues, such as cataracts, refractive errors, and glaucoma. Your medical diagnosis and treatment include a personalized eye care plan that's designed to target the causes of your symptoms. From cataract surgeries to laser vision correction, these professionals will stop at nothing to improve your sight. Their team includes the following ophthalmologists and optometrists: Stephen G. Spitzer, MD Katharine A. Liegel, MD Michael D. Moore, MD Diane M. Dingman, OD Scott J. Bushinger, OD When the time comes to upgrade your prescription glasses or correct your astigmatism, turn to the well-trained ophthalmologists at Eye Consultants of Syracuse. Call them today at (315) 592-2444 to schedule an appointment or visit them online for more information.

I received an email inviting me to get my eyes checked as 18 months had elapsed from my previous…read moreappointment. I made the appointment but when I arrived for it I was informed that the email was sent by mistake a week early and I was not eligible for OHIP coverage (I'm over 65). There was absolutely no effort made to compensate me for my trouble, rather i was told that I could re-schedule a week later. I sent a complaint to the parent company Luxotica, but was given a run-around and directed to a non-functioning complaint form. This used to be a good place to go, but in my opinion the customer service has gone downhill. I will be looking for a local optometrist that is not part of a huge multinational enterprise.

Have been a loyal customer at the store since it open in downtown Kingston and have been seeing…read moreStephanie at this location since she started there. Have always had nothing but the highest respect for her professionalism and quality service, and she never hesitates to make any minor adjustments that are needed to my glasses to keep them in tiptop shape in terms of fit and comfort