This place cant get anything right, from scheduling to billing to diagnosis .
The difference in symptoms related to dry eyes and cataract is night and day.
Despite being aware of the existence of cataracts for 2 years and despite making it part of his personal notes which was divulged to me by a neutral PA from a different location and despite being disclosed clear existence of cataract from a second opinion, Dr. Sanni refused to divulge to me this serious ailments and in retaliation for seeking a second opinion I was kicked out of the practice and told never to come back.
After visiting an optometrist at Walmart 3 years ago who diagnosed me for cataract, I decided to visit CFS to get further treatment. It turned out to be a nightmare. 3 years of making a 3 hour round trip I was only told that I suffer from dry eyes and was send to a room to sign up for unproven $1800 treatment to be paid out of pocket, besides that unnecessary plugging, washing, drops, fish oil, etc has only made the problem worse because the problem has been intentionally misdiagnosed, it goes without saying. This clinic loves plugging.
Dr. Sanni has a rather cruel way of taking a needle and poking it straight into my eye rather than doing it from the side as Dr. Arshad used to do or with a restrain. After repeated plea to do it safely he finally complied, but the whole thing is an exercise in futility.
Finally, with worsening eyesight which I cant afford being in Auditing and Forensic accounting, I went for a second opinion and the 5 star rated veteran Opthamologist took no time in diagnosing me that I have cataract and he said its clear as night and day that I have cataract.
When CFS was informed of the 2nd opinion both Dr. Sanni and Skip the idiotic manager shot me a rude personal text telling me not to contact them directly when they were the one who gave me their personal cell phone #s. Repeated calls to the clinic has gone unanswered.
What is even worse they both send me a not so loving discharge letter stating "it is unfortunate that we have determined that per our policy, you are being discharged from CFS at this time...." Maybe they might change their mind later on because they love giving me such tender loving rotten care. The letter intentionally misses the name of the individual who signed it.
Its all about procedures and profits. No moral compass here.
I also called and spoke to a PA in the Ogdensburg clinic and I was told that Dr. Sanni has clearly mentioned in my file that I do have medium cataract which he never ever disclosed to me. This is a classic way of protecting himself from liabilities.
This is exactly what this individual did in reference to a blood test that mysteriously went missing.
On 10/4, my extensive blood test results with several vials was send to this clinic by Lab corp. I repeatedly called and was said that they dont have the results. Lab Corp told me that the results were send on 10/4 which this office misplaced. I called Ogdensburg clinic and was told they have it in the system. I was also informed by Lab Corp that CFS is one of the few clinics that has not linked their fax line to theirs for easy transmission.
Dr. Sanni again sends me a text stating that the clinic called me multiple times to inform me of blood test. Nothing can be further from the truth.
On my final visit Dr. Sanni seems to show fake concern about my declining vision saying that I am young, but when I questioned him that my prescription has not changed he goes on the defensive and fumbles in my file and gives me a slant look and mumbles some gibberish about the tests not being accurate and then takes a needle to plug my eye. Pathetic. Again he refuses to mention that cataract is the reason.
It appears this clinic picks and chooses procedures in line with reimbursement from Insurance rather than need. No wonder Dr. Arshad who has now left the practice was rather mute about cataract.
It is axiomatic that Dr. Sanni likes to cover his practice from liability by not disclosing to patient the accurate diagnosis while mentioning it on the personal patient file which only he has access to. And I bet he will now tell me that he did inform me about cataract.
About billing, on one of my visit my treatment was broken up and told to meet a front desk retarded billing clerk who started arguing that my Insurance does not cover for the service and she has the same insurance which never pays for anything. I beg to differ and called the insurance and they told me unequivocally that they pay 100% for all services which they have been paying. Still I was told to pay otherwise I have to leave. I paid. I called the billing dept and they said that my Insurance will be billed and it took months for me to get reimbursed.
The only reason this practice exists is due to the location up frozen North where very few good Doctors want to run a practice. read more
