Despite anything, I considered and still consider Dr. Kobilov not a bad dentist. In addition to this feature he used to have nice, customer-oriented KMA clinic. His former capability to find a good balance between readiness to help customers paying out of pocket and obvious necessity to make a profit has been appreciated a lot. It was sad to observe that over the years the business priority became the only one at the table... While I decided in 2022 to no longer satisfy the clinic's insatiable financial appetites, my family kept going to KMA Dental. Unfortunately, a "cup of patience became overflowed" recently when in unrestrained pursuit of profit the clinic charged $570 for two fillings (procedure code 23322). The price corresponded with the ODA Schedule of fees, but the problem was that it was hard to imagine that someone could do two complicated 23322 fillings just within 38 minutes, including the time for anesthesia/freezing. I have carefully examined a lot of information including a third party dental expert opinion and learned that a single 23322 procedure required at least 20-30 minutes. This research brought me grounds for questioning Dr. Kobilov's office on whether there was a mistake and whether this was a single 23322 procedure or two different, simpler and less time-consuming ones. It also should be noted that the $570 amount was not discussed in advance. Before the treatment the doctor told that he had time for one tooth and one filling this day, so two teeth and two 23322 procedures on the bill became a first surprise even before I started to research on what the 23322 procedure was about. It also should be noted that Dr. Kobilov didn't ask and did not receive the patient permission for anesthesia that he did. I don't know whether this anesthesia was aimed to make the patient not feel how many and what kind of fillings were really done or not, but situation when you do not discuss such important details with your patient is not normal. In addition, I do not believe it is ethically correct that Dr. Kobilov feels okay to change patient appointment time without even discussing this change with a patient. No surprise that I have started to express appropriate questions in regards to all these misunderstandings happened in May of 2023. This is normal when you have concerns and want to address them, isn't it? Well, the office called my concerns "condescending", "insulting" and "harassing". Although it was me only who was posing inconvenient questions to the office, Dr. Kobilov made all my family members a hostage of his anger by dismissing them from the clinic's patients list. Decide yourself how nice or professional this action was. Honestly, I do not think you might have any problems with this clinic as long as you ready to pay as much as they ask, ignore customer-unfriendly episodes, and never bother them with potentially inconvenient questions. Good luck! read more
