Exceptional customer service. Thyme was very helpful in helping me pick out frames that fit my face and in the process of replacing recently purchased computer glasses. I highly recommend this location. read more

Great service and patient. They let me try on like all the glasses. Dr was super friendly and made the experience fun and memorable. Getting holes glasses has never been so much fun. Progressives I got are the best glasses I've ever had. read more

Dr. Melanie Carver has been our eye Dr for several years now. Professional & personable. Front desk are always good to deal with. Highly recommend... read more

Everyone here is very kind and helpful. Dr. Carver gave me the most inclusive and detailed eye exam I've ever had, including the contact lens check ups. They really want you to be happy with your eyes. Unlike what another reviewer said, in my experience they have tons of different trial lenses in stock. The only thing I didn't like was that I was there for nearly 2 hours last time. I haven't gone often enough to know if that's normal or not. read more

So I am not always a fan of Lens Crafters the company, but I do have to share just how helpful this particular location was to me yesterday. I was in my last evening class when my glasses broke, so I rushed over there around 8:20pm. I had thought I only lost a screw, but it turned out my new glasses were defective. Being from another state and different Lens Crafters I figured I was screwed. Luckily for me, both the lab tech and sales associate were very helpful and kind. I got my frames exchanged and they did it all with friendly service. I cannot thank them enough because I cannot afford not to see, or to pay another $300. I think it is safe to say you can trust the work they do and know you are getting personal service, even a half hour before close. read more

I've bringing my entire family here for 5yrs+. They are patient with my son who has severe anxiety and even spent days trying to teach him to wear contact lens. I've never had a bad experience here. Dr. Carver is amazing and funny and the staff on the glasses side have always helped with making a great purchase with size and comfort. I'll keep going here. read more

The support staff and eyeglasses sales people were knowledgeable,helpful and personable Would have given 4 star for personal service Prices exorbitant 1 star Optometrist exam was the poorest compared to any exam I've been given - Physician 's portion that is. And I have had many eye exams Dr Melanie Carver behaved in a professional manner and that was my only positive impression of her I recommend you shop elsewhere read more

This location does not do or make in house lens anymore. Will not shop here anymore. They send out the orders like every where else and it takes two to three weeks to get your order back. read more

Your typical LensCrafters from my experience! I had both good and average service here. They did repair my sunglasses for free, which was a major day brightener! If you've never been, it's right inside the mall entrance by Red Robin. They have an eye doctor attached as well that they do a lot of work with! read more

Ever since Dr. Berck left, I've had vision problems with my new glasses/prescription. The lab is hit or miss, twice I've had the wrong prescription in one of my lenses. Shouldn't have to double check for accuracy, especially with the prices paid. read more

Dr. Melanie Carver is a gem! The associates at the front desk are just as sweet. However, I hope that you never have the displeasure of dealing with "Dr. Strithe / Dr. Strith / Dr. Strike." He was incredible rude and I left mid-appointment because of his terrible attitude. read more

Wouldn't provide prescription due to patient not purchasing contacts via LensCrafters.

I would rather be blind than have to go back to this place. They are absolutely incompetent. I'm not a difficult patient, but I had to go back three times for them to get my contacts fitted... And they still couldn't get it right! On top of all that, they don't keep appointments. Each time I went, I had to wait for over 30 minutes to finally see somebody. Then they had other staff administer the eye exam. Horrible, horrible, horrible read more

Good - eyeglasses inventory, prices, affordable protection insurance Bad - store was understaffed (took 10-15 min to get checked out), didn't have lenses in stock, had to wait 5 days to receive lens, when they got the lens they screwed it up and had to order another, and I'm still waiting to get my new glasses... read more

was not satisfied with the service and experience at this location. I went in for an eye exam and to get new frames, I ended up being there for 3 and a half hours and then had to come back the next day to pick up my glasses, and they were ready later than they said they would be. overall, the staff was unenthusiastic, and very very slow. read more

The poor customer service continues at eye clinic at Lenscrafters in the College Mall, even after the switch to a new optometrist, Melanie Carver. Contact wearers beware - I was once again told a 'new and improved' set of contacts were at least equivalent to the ones which have always made my eyes happy previously (Do they get a kick-back for convincing you to switch brands?). Yet due to my doubt (after bad recommendations there before), I went on-line and found horror stories of people who were told the new recommended brand worked as well as the old one (at letting the eye breathe). Simply put: The new brand failed MANY people (and the reported stats on the contacts were NOT the same). Also, I had to fight with the staff by making several phone calls to get my on-line contact order approved. In-spite of what they tell you, you can order as many contacts as you want from an on-line site - not "just a one year supply" (since, of course, I want extras for the usual lost and torn contacts). Just order what you want on the on-line site and the site will only need to confirm if you have a current eye exam on record. Additionally, my exam, which included a contact fitting and the optional eye ball photos (results never shown or explained to me), was well over $100 for 30 min (This is a rate of over $200/hour!). This price is easily beat by Walmart, Sam's or other eye exam locations (same equipment - same expertise). The eye glasses available in the store too seemed quite dated, in-spite of the name brand options. Last but not least, the typical 'three weeks before an appointment is available' and the need to write-down all of my contact information all over again at check-in (at least three years of this now) was quite annoying (Just have Clients note any updated contact information). Overall Grade: D-. read more

Do NOT make the mistake of going here. They do NOT have ANY trial lenses available and have to order ALL lenses in, according to what I was told. What kind of place is this?! In addition to that, I was told we could go to several eye doctors close by. We were told this while they clearly knew the only other open was an hour away. The staff flatout lied to us. They will do nothing to help you and are interested only in dollars. We needed a sample pair of contacts - ONE pair - we would gladly have paid for them. Our own eye doctor faxed a prescription and called down. They also lied about not receiving a call. So we called our doctor back. Funnily enough when I got to Target and spoke to an employee there, she said, yes, the eye doctor's office in Lenscrafters here is known to be awful with people, terrible place, locals know not to go there. Spread a little love people - it is obviously missing big time from Lenscrafters in Bloomington. read more

I scheduled my first eye appointment in 12 years with Dr. Samantha Jahnke. She was great! Especially for me who had not had much prior experience with an optometrist. She kept me informed of what was going on through out my exam. At no point did I feel uneasy, because she kept me informed and was very friendly. I would highly recommend anyone who is in need of an optometrist to schedule an appointment with Dr. Jahnke, I know I will be going to her in the future! read more

Placed an order and wait for about one week to get the classes. And they let me wait 40 minutes in the store while I was picking up the order ( one of the staff was chatting with the customer !). Bad service, So understaffed ! read more