The adventure doesn't stop at the park gates! We stayed at the LEGOLAND Castle Hotel for our son's sixth birthday with our almost-2-year-old, and the hotel was a huge part of the fun. The treasure hunt took us around the castle gathering answers to unlock the treasure chest in our room. Such a fun way to explore the hotel and make the stay feel like an adventure of its own. The room was great, too. The bunk beds were a hit, and the hotel provided a pack 'n play when we asked. It fit easily beside the bunks without making the space feel cramped. Between the play area and the pool, there was plenty to enjoy outside the park. The practical details deserve credit: parking was close, and the park entrance was right there. With two young kids, those short walks make a difference! Best tip: hit the breakfast buffet early, then head back to your room to get ready. It got noticeably busier closer to park opening, so that order makes for a much more relaxed morning. For a sixth birthday with a little sibling in tow, this was a perfect fit. read more

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Our first LEGOLAND experience was honestly a major disappointment, and after staying at the Castle Hotel, I'm not sure we'd come back. The problems started our first night. My son got hit in the head by the large spinning wheel in the Castle restaurant after an older kid spun it really hard. Thankfully he was okay, but it was scary and not exactly how we expected our first night to go. The next morning, we accidentally booked the wrong breakfast because the tablet reservation system was confusing. I wasn't asking to be seated right away or for special treatment -- I literally just wanted to be added to the waitlist for the correct breakfast. The hostess seemed visibly annoyed, and I actually saw the host roll his eyes at me. It felt incredibly unnecessary and honestly just rude. Then the room and hotel issues kept adding up. We had a dirty ice cup, the fridge barely got cold, the Wi-Fi was almost unusable, the TVs felt outdated, there were stained floors and dirty LEGO pieces in some areas, and it took forever just to get a bath stopper brought to the room. Later, we ordered food through the tablet in our room and waited about an hour and a half before finding out the restaurant supposedly never received the order. We had clearly placed it through the tablet, so at that point we had hungry kids and were beyond frustrated. When I spoke with the manager, she came across as condescending and dismissive. I didn't feel like there was much empathy at all, and it honestly felt like she just wanted to wrap up the conversation and get me out of there instead of actually listening or trying to make the situation right. That was kind of the theme of the stay: the technology kept causing problems, and when we needed help, we often felt like we were bothering the staff. It was also surprisingly hard to get ahold of an actual person unless we physically went to the front desk. They did offer us a $50 credit, which I appreciate, but for the price of this hotel and how many things went wrong, it doesn't really matter. What makes it harder to justify is that we've stayed at the Disneyland Hotel for around the same price and had excellent service. I know they're different resorts, but at a similar price point, the difference in service was huge. The LEGO theming is cute and my kids loved that part, but the actual hotel experience did not come close to matching the price. This was our first LEGOLAND trip, and unfortunately, it may also be our last. PS. I forgot to add this originally but the flashing green light in the master bedroom was SO annoying and made it really hard to sleep. There was also a wet spot on the very edge/corner of the bed that would not dry. I have no idea what caused it, but it definitely happened while we were out of the room. We came back around 4 PM to nap after housekeeping had been by, and that's when we noticed the spot was wet. Thought I should mention it here. read more

Cool theme obviously, other than the bunk beds, pretty piss poor experience otherwise. Few tanks of plain legos, lame pool w some floating legos thrown in, and the food is absolutely horrific. The quality would get beaten by bad dog food. 1 game if kids bingo, and a terrible arcade. Place was kinda dirty, and staff lethargic and unkept looking. read more

It's been over 10 years since my family and I last visited Legoland California. Last time, we stayed at the Legoland Hotel. This time though, at the end of July, we booked a 3 night stay at the Legoland Castle Hotel! Our check in to the hotel was on Monday, leaving Thursday morning. We did arrive slightly early after visiting the Aquarium of the Pacific around 3:00 P.M, luckily, our room was provided so we could make our dinner reservation for Gordan Ramsay's Restaurant at the Harrah's Casino at 5:00 P.M! The Legoland Hotel has a lot of activities on site. I really like the overall theme of the hotel too, with knights, wizard, magic. As soon as you walked inside the hotel, there was a mini slide and some Lego activities. This hotel does have a pool, just like the Legoland Hotel. There is also a outdoor movie that plays nightly, as well as a mini theater show outside too that was playing about every hour after 6:00 P.M. Dragon's Den is the buffet restaurant, complimentary, if you're staying on site. You can book a reservation to the restaurant through OpenTable. There is also a gift shop, but the hours are limited throughout the day. The hotel room was cool. We had booked the Knights and Dragon themed room. Several days, the Legoland team refilled the treasure hunt with mini Legos which was a lot of fun! We also had the birthday package, and the Lego team provided the birthday gifts just a few hours after we had arrived in the room! We had a amazing time! You also get early access into the Legoland theme park! The early access includes Ninjago and the Dino Valley! Lots of rides and activities to do before the theme parks opens! The package was expensive for the 3 nights during summer, but it was worth it. I'm not sure if we'll be back anytime soon, but I'd recommend it for anyone who hasn't had a chance to stay on a Legoland property and visiting the Legoland California theme parks! read more

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We stayed at the LEGOLAND Castle Hotel for one night as a family of four and had a really fun experience! We arrived Friday morning a little before the park opened. Even though hotel check-in doesn't start until 4pm, you can let them know you've arrived, leave your luggage with the hotel, and head into the park. They give you a ticket for your bags and text you when your room is ready, which made everything really easy. We stayed in a Princess Room and it was SO cute! Our girls loved having their own little section with bunk beds. The room was clean, the beds were comfortable, and the bathroom was actually larger than I expected. The pillows were pretty soft, but since we're local we brought our own. We also always travel with a sound machine, so I can't really comment on the noise level. One of the cutest features was the hotel scavenger hunt. The kids go around the hotel finding clues that eventually give them the code to open the treasure chest inside the room. Our girls really enjoyed that! We didn't participate in many of the other hotel activities because after spending the day at LEGOLAND and the water park, we were exhausted. There is a big pile of LEGOs near the entrance to breakfast, though, which was perfect because our girls played there while we waited to be seated. Breakfast is included and honestly surprised me. I expected typical mediocre included-breakfast food, but it was actually very tasty and there was a great variety for both adults and kids. When we went, they had French toast but no pancakes or waffles, so just know they may not have the exact breakfast item you're hoping for. There was still plenty to choose from. Definitely make your breakfast reservation as soon as you can because the times fill up. One thing I didn't love is that even with a reservation, you still have to wait in line with everyone else. We waited about 10 minutes, so it wasn't terrible--just pack a little patience. Communication with the hotel was different from what I'm used to because you text the staff when you have questions or need something. It ended up being really convenient, though. They were responsive every time I contacted them. Parking was easy and close to the hotel. One thing that confused us as first-time guests: when we initially entered LEGOLAND, we paid for parking, and then the hotel also charged us for parking when we left. The original parking charge was refunded, so it worked out, but we weren't sure what we were supposed to do differently when we first arrived. The location is probably one of the biggest perks. The LEGOLAND entrance is right next door to the hotel and only a few minutes' walk away. Hotel guests also get early access to the park before regular opening, although only certain rides are available during that time. We just showed our hotel confirmation email as proof of our stay and were able to get in early. The water park, however, is toward the back of LEGOLAND, which is a bit annoying when you're tired and heading back to the hotel. This was our first time staying at a hotel associated with a theme park, and it was definitely expensive for just one night. I'm still not sure I'd say the price was completely "worth it," but we really enjoyed ourselves and it made the trip feel special for the girls. I would stay here again, but because of the price, one night would be plenty for us. Overall, we had a great experience. The Princess Room, scavenger hunt, surprisingly good breakfast, responsive staff, and being able to walk right over to LEGOLAND made for a really fun family stay! read more

Legoland Castle Hotel - Lobby - Hotels Near Me - Carlsbad, California

We stayed at the LEGOLAND Castle Hotel during our three-day LEGOLAND trip. The rooms are definitely on the smaller side, but this trip was all about the kiddos, and they absolutely loved staying here. There are a lot of little touches that make the hotel special for kids. The room comes with LEGO bricks to play with, and if they want more, you can simply text the hotel and request additional bricks. If you're celebrating a birthday, they also put a cool birthday banner outside your room that you can keep. It was a nice little touch that made the celebration feel more special. One of our kids' favorite parts was the hotel treasure hunt. There are four questions to answer around the hotel, and once you complete them, you get the combination to a locked treasure box inside your room with a small prize. If you're staying multiple nights, you can get a new prize each night, up to two prizes total. The playground and pool connected to the Castle Hotel were awesome. LEGOLAND closes relatively early--7 p.m. on weekdays and 8 p.m. on weekends during our visit--so having a playground where the kids could continue playing afterward was a huge plus. They also showed a movie and had some fun shows and entertainment from the hotel staff. I'd also recommend walking over to the other LEGOLAND Hotel while you're there. They have a really cool indoor pirate ship play area that is definitely worth checking out with the kids. Overall, the Castle Hotel really added to our LEGOLAND experience. The rooms may be small, but there's so much for the kids to enjoy that it didn't really matter to us. If you're coming to LEGOLAND with young kids, staying here keeps the fun going even after you leave the park. Five stars from our family! read more

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This was our second time staying at Legoland Castle Hotel. Our first visit went well, but as far for our previous visit we had a few hiccups. My kids and I enjoy the magical wizard theme room. Upon arrival at the gate to park, I had to call in to enter. I'm assuming this is new. Parking overnight is $45 which gets charged when you check out you'll see on your bill, but beware because they tried to charge me twice. Check in this time was a bit different as well. You have the option to check in with a team member or at a kiosk. Our room wasn't ready at the time, therefore we went swimming at the pool. Luckily, it wasn't as busy so we had the pool to ourselves for about an hour. Then it started to get packed around 330pm after other guests checked in. The room was ready a little bit after 4pm due to high volume of guests visiting for Labor Day weekend. When we finally got our room, front desk gave us the wrong room number. It was a bit of a hassle because we walked all the way to the room and had to go back down to the lobby for the correct room. We were already exhausted from swimming. Our room was nice and clean though which we loved all the wizard details on the wall. So fun and quirky! Then for dinner we went to their restaurant where I got charged more for a cider at cocktail price. At this point, I just left it alone. I was sad this experience wasn't as great like our first, but we made the best out of it. They did had fun activities for the kids with outside movie night, meet and greet with characters, and a scavenger hunt to solve a treasure chest inside your room. A breakfast buffet is included with your stay, but make sure you book a reservation through the app to get priority seats upon arrival. Despite the minor issues we encounter, we still had a good time. read more

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They thought of everything for kids to make it fun, family friendly, and convenient! We didn't know how many diapers a toddler can go through for our weekend getaway trip here! They have a convenient vending machine that has diapers supplies, medicine and everything that a parent might have fell short of or left behind. I was delighted about this. It saves me a trip to Target. My toddler loved the dragons in our room and his side corner room of his own where he played with the leggos that were in the room. We were impressed with the night ceiling glow in the dark stars and themed decor everywhere one went here! Outside and inside, is packed with lego themed entertainment. They have magic show and live performances throughout the day here and/or at Legoland hotel which is right across from this hotel (steps away). Breakfast was solid with service being at par, Monte Cristo sandwiches, kid friendly foods, and yogurt as the highlights. It's just right outside of the Legoland park which made the logistics to go back to the room, so easy. We had a fun time here! Everything is awesome ~ Lego! read more

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Check in is at 4pm but we did not get our room until 5pm. At these prices, that feels unacceptable. After we brought it up, they did try to make it right by giving us a few Reserve and Ride passes which actually helped a lot the following day. The room itself was pretty magical. There is a separate kids sleeping area with bunk beds and its own TV. I have never seen anything like this before and we genuinely loved it. Unfortunately, the main bed was horrifying. I woke up with extreme back pain which was a big letdown. The walls are paper thin. Our room was the first one after the lobby and we could hear all the screaming and tantrums happening outside. That part was super irritating. Walking in to our room, the treasure chest was a nice touch. The playground was fun. We did not get to use the heated pool but it looked good. The Castle hotel felt calmer that day. The regular hotel was absolutely packed and the pool of Lego toys smelled like farts and vomit. The events felt pretty bogus and amateurish, basically just something to keep the kids busy. There is a dance party every night and outdoor movies. The dinner buffet was painful. One hundred dollars for two adults and one kid. My kid ate one chicken tender, one slice of cheese pizza, and one helping of mac and cheese. That hurt my soul like no other. By staying here, you do get early access to select rides at the theme park before general park opening which was actually pretty neat. It was still busy, with about a twenty five minute wait for the first ride, but once general admission opened that same ride jumped to over an hour and a half so this perk definitely saved us some line time. Breakfast is complimentary but you need to reserve. The food was rough. There were very limited options and barely any juice choices, which made it feel even more disappointing. Overall though, for my son, it was actually pretty magical. He loved every part of the hotel. He honestly thought this was Legoland itself and was already satisfied before we even went to the theme park the next day. As someone who loves legos, I got to let out my inner child. Adult me, however, was crying over the costs and the back pain from that bed. Emotionally as a parent, this was a solid win! Objectively as a hotel experience at this price point, there are too many serious misses. Final rating: 3.5 out of 5, rounded down. read more

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Our family had a great stay here. The hotel is super convenient and worth every penny. Checkin was easy and we loved the treasure hunt in the room. Breakfast was awesome and there was no line for us since we got down there before 8am for both days. How convenient to be able to go to the hotel mid day to nap our kids and then return to the park when they wakeup. The after park events hosted by both hotels were also lots of fun. The bathroom was big and the water pressure was very good for a hotel. They quickly delivered a pack and play for our baby once requested. I love the concierge through text. My toddler LOVED the theming and his own room! He usually never sleeps through the night in his own bed at home, but at the hotel he stayed in the bunk the whole night both nights! At napped there too. Will definitely stay here again whenever we go to Legoland. read more

Legoland Castle Hotel - Slide in the hotel lobby! - Hotels Near Me - Carlsbad, California

We wanted to surprise our kids with a quick weekend get away and decided to visit Legoland and to stay at one of the hotels. Based on reviews we saw online, we opted for the Castle Hotel because it was newer & had better amenities and we're so glad we did. First off, the check-in process was great. Since you basically do it online beforehand, you just show up, get your keycards, and go to your room. It was one of the fastest check-ins we've ever had. However, I will say, before that, the parking situation isn't ideal. It really seems like they're pushing for valet as that took up most of the parking around the hotel & most of the close spots. Handicap parking was also huge, but I understand that that was probably also used for the park itself. It just felt like the self-parking area was small and far away. There was one night we met family outside of the park for dinner and when we came back, we barely got the final hotel parking spot & it was a parallel parking spot way in the far corner. I really wish they had more self-parking spots for hotel guests. The rooms themselves are nice. They're themed top down and clearly aimed towards the kids. Did I particularly love the giant castle siege painting on the wall across from our bed or the stained glass light above the headrest? No. But my kids did. And we knew that's what it was all about. Each room also comes with a lock box and via the phone app (or the tablet placed in the room to control things like the temp) you can go to the lobby, answer a few scavenger hunt questions, then return to your room to unlock the box. Inside will be a small Lego set for your kids (up to 2 depending on how many kids you register for the room). My kids loved that. I just kinda wish they had to go explore the hotel a bit more so that the whole experience lasted longer than the 5ish minutes it took my 8 year old to figure it out. I appreciated that the kids had their own separate bunk bed area with a curtain. It did give a nice little separation from kid to adult space that a lot of other hotels don't. It let my wife stay up to watch some TV without disturbing the kids while they slept. That was a great perk. The playground area was also great. Our kids loved running around and climbing on the obstacles every night and every morning. They also play movies, but my kids were too amped to sit down. They also had bingo and story time that they appreciated. The pool area looked small but fun. But it was too cold the weekend we were there so I can't speak on it that much. In all, the Castle Hotel is a great family first hotel. I really loved seeing my kids take it all in in amazement. And the place was kept clean and tidy the whole time by a staff that was friendly and understanding of all the kids running around. We've been to a few family hotels in Southern California and this is, by far, the best one we've been to. I'm sure we'll be back at some point. Maybe to experience one of the different themes they have throughout the hotel. I will say you get to go in to the park early with a hotel ticket, but it was only 45 minutes and only a few rides were open during that time. So, while nice, it wasn't a huge perk. read more

Legoland Castle Hotel - Hotels Near Me - Carlsbad, California

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This hotel looks really cool from the outside. There is a slide going down alongside the stairs, and characters wandering the halls. It is attached (basically) to the Legoland entrance for easy access. It was fun to wander through and see the castle themed Lego creations inside. The rooms are also themed which is pretty cool. read more

As OC residents, I've never felt the need to book an overnight at the LEGOLAND hotels since we are only an hour away. We've visited every year since my son was born. Now, at the age of 11, he's asked why we haven't stayed at the hotel ever and he expressed wanting to experience it just once. So of course, I obliged and booked a night over Memorial Day wknd. The good: - the castle hotel is really cute and the treasure hunt was fun for my son and he was delighted at unlocking the treasure chest for his prize. - The rooms are decorated in Lego heaven, as one would expect. - rooms come with complimentary apple juice and water, in addition to coffee. The bad: - another review said that it was basically a motel room with Lego decor; they are not wrong! The rooms are very small and while it is set up cute; if you lose the decor, you are basically in a motel room. - I question the cleanliness... the rooms have a very musty feeling in the air and the remote control was covered in dust. - while it's a plus that there is a fridge in the room, it is too big for the opening and was constantly tilting on one side. My son had a milk in there that wasn't sealed and the tilt caused it to spill. So be aware of that. - the texting of hotel management for any needs and self check-in kiosk was fine, but there was definitely a lack of human presence there, in terms of customer service. You can't just pick up the phone to call to ask for anything or inquire about anything. My son had a great time at the hotel and that's really all that mattered at the end of the day. But I'm glad that this has been ticked off the family list! read more

Enjoyed the park and both of the hotels were beautiful visually, but the Castle hotel brought a terrible experience to our trip: there was someone's hair in our bathroom, and I told the manager about it, yet when we returned to the room, the hair was still there. One of the cleaning ladies was acting strangely and was laughing when we looked at her in the hallway -my husband assumed she had smoked something. It got worse at night - we could hear everything from the room next door: talking, laughing, sneezing, coughing until 1 am. The walls are so thin... Then, as a cherry on top, we could hear every door shutting in the hallway. We stayed there for 3 days and forgot what good sleep felt like. read more

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Staff: The team here is very nice. As a customer of this park for over 10 years, I've stayed here about 3 times over the years. Each time the staff has been nice. The most recent visit only had one disappointment which was how long it took to pre check in our bags before visiting the park. It was about 10 mins of waiting on a Saturday morning. Apparently both guys were handling luggage runs inside. Perhaps they save at least one person to help with customers waiting to pre-check their luggage. I went inside to ask if there's anybody else and I was told I needed to wait for them to come back. Anybody should be able to qualify to simply take luggage and check it in. Quality: This hotel is awesome and newer than the original next door. We opted for a character room with a birthday package. The package was $110 or so and includes a cool door banner, bag, Lego set, Lego stuffed animal, and figure with a light. Al items you take home. Value: The hotel can be expensive and it's peak times, however if you research it a bit it is reasonable. One major prick of the hotel. Is you get free breakfast buffet with your stay. There is a ton of great food options when you do this. Overall: I'm a big fan of this hotel. As I said many times before the customer service that you experience at Legoland is quite good considering that is mostly run by younger kids versus older adults. This tells me that the hiring staff does a good job of selecting employees. I've only had one bad experience, which is listed under my Legoland review. read more

Legoland Castle Hotel - Hotels Near Me - Carlsbad, California

Our kids and nephews (ages ranging from 2-6) love this hotel. It's well themed everywhere, the amenities are great and the breakfast buffet is pretty good and has something for everyone. It's not Disney so people need to get over their expectations - we always stay "on campus" for dinner at the other hotel at the Bricks Buffet and breakfast here and have an evening full of entertainment (bingo, dance party, find the chicken mini fig for a pop badge, story time, photos with characters, playground and magic show!). The reservations need to be made for breakfast and dinner in advance from the open table link on their website (starting at the Legoland website link, not the open table site or app). They could do lego themed churro waffles but they don't to keep the costs low and the chilequiles and Monte cristo are fine. Hotel guests also get early access by showing your hotel keycard and the time depends on when the park opens. Info is on the website. I would join the fb group for Legoland CA tips and tricks to know what's going on - we were there ninjago weekend and completed the worksheet and got a cool gold medallion in the end. Also, the hotels are more generous with pop badges when the hotel is empty around mid morning (versus in the crowded evenings when my son cried when told it was only one pop badge per family and we had four kids with us). They also changed their policy to only one gift per stay per kid instead of per day. Our kids were used to opening the dragon safe everyday we are there (usually two nights and three days) but they just changed their policy to one per stay which is lame bc it's usually a minifigure or a $5 poly bag. Totally lame they took that away in light of the high prices to stay here. One thing they do need to improve is blanket charging everyone $40 a day for parking when booking the room with a season pass with free parking (I entered the season pass barcode to book). EVERY SINGLE VISIT (this past weekend was our 6th time) - I spend copious amounts of time getting refunded, being assured I'll receive an email stating there are no charges for parking and then going back in line and explaining again to the front desk person to just print out a receipt that shows no parking charges. This time the guy wasn't sure if the printer was working and it took up 20-30 min of my time for this ordeal. It is super annoying for everyone - please fix your backend coding on the booking site! They suggested I show my pass when I check in to avoid this so I will try that but I have little hope based on our past experiences with this one issue. Also, it would be nice to have snacks/ice cream in the castle shop open until later along with a coffee and bar. Otherwise you have to hunt for it (the other hotel has one). read more

Such a cool experience and my kids absolutely loved it! The whole place is packed with little details that make it feel special. One of our favorites was the treasure chest in the room that you have to "unlock" with clues. I also really liked that the bunk beds were in a separate room which gave the kids their own little space. The theming is spot-on and the vibe is great. I strongly recommend staying here if you're visiting the park! read more

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This is going to be a Very disappointing two-night stay at the LEGOLAND Castle Hotel. We are here to celebrate my little brother's birthday and were really looking forward to making it a special experience, but unfortunately, our stay was far from what we expected. We were told that there would be no Ac in our room and that an AC unit would be provided for our room, but that we had to mention it again, and still didn't receive it. Our room is extremely warm and uncomfortable, while the hallways and downstairs areas are noticeably cooler and fresher. It is especially frustrating because we were told we would receive an AC unit and relied on that information when booking our stay. On top of that, my little brother's birthday banner was never put up. We walked past other rooms and saw birthday banners displayed for other guests, which made it even more disappointing that ours was forgotten. We specifically came to celebrate his birthday, so this was something that mattered to us. For the amount of money we spent, we expected much better service and attention to detail. Unfortunately, this experience after 10 minutes of being in our room we are feeling very disappointed, and we will not be returning. What was supposed to be a special birthday celebration ended up feeling like a waste of money not to mention there is no phone in our room to contact the front desk what kind of hotel is this. This is honestly the worst hotel never visit Lego land it must me a joke, customer service sucks and they can't take accountability for their mistakes I'm back editing my review and it's been a little over an hour since I wrote this, we were moved twice and we are now in a 3rd with no apologies for the inconvenience, this is honestly disappointing from a place that's supposed to be a family friendly environment. They moved our room after our first room was hot and mess up they then proceeded to put us in someone else's room and made us move across the hall to the other room. I doubt they will clean the room they accidentally put us in for the actual guests that reserved it. I'm disappointed in everything this hotel has to offer and most of all that no one is taking accountability and we haven't got one apologies or any of the major inconveniences we were faced with. read more

We did that reservation and we had to wait for a little while after the reservation time customer assistance are not the greatest hopefully next time we get better luck a different hotel so far not satisfied with the service and the waiting time . read more

Legoland Castle Hotel - At the register and waiting - Hotels Near Me - Carlsbad, California

If you are not staying on the third floor with anyone above you it's great besides that stayed three nights for my son birthday on the second floor knights and dragons theme room the room was great very spacious but the bed was very bad felt like a air mattress no microwaves in the room the guest parking is $40 a night and it's only a row of parking for hotel guest nightmare to find a parking spot with out having to circle around the parking lot 10 times waiting for a spot to open the room above us the kids running up and down the room jumping off the beds loud so be prepared staying here for a long amount of time the good side you get free buffet breakfast and early entrance to the park at 9:30 am over all stay 5 out of 10 read more

Legoland Castle Hotel - Hotels Near Me - Carlsbad, California

First time here. Came with family. Property is well taken care of and lots to do for the lil ones. Food options are good, a bit pricey but ok. Entrance ticket was also very good, doesn't feel like a have to get a second mortgage to pay for tickets if Disneyland was the choice. All staff members were also pros. I will come back. Only complaint is that as grandpa who can't go on rides for health reason, charging 40.00 to park hurt a bit. read more

This was our second stay at the Legoland Castle Hotel, and for the most part, the core experience remains worth it. The family perks--early park access, a solid complimentary breakfast buffet, and engaging activities for the kids--continue to make it a fun, convenient base. However, our recent trip revealed a side of hotel operations we hadn't encountered before, particularly around communication and maintenance handling. We checked in during a severe heat wave with temperatures climbing to 93°F. Upon walking into our room, we discovered the built-in central AC was completely out of commission. In its place was a single, small portable unit sitting in the main bedroom. For a family suite, this setup simply did not work. The cold air barely circulated beyond the main bed, leaving the bathroom warm and the kids' bunk bed area uncomfortably hot. When I went down to the front desk, I was told the breakdown had just happened, which is why there was no prior notice. What felt frustrating was that check-in staff never mentioned it when handing over our keys--especially since I seemed to be the fifth guest that day to bring up the exact same issue. Management apparently believed a small portable unit would "be fine," even offering additional fans for the kids' room when I voiced my concern. I declined the fans and asked for a room with fully functional central AC. To the front desk's credit, they handled my request quickly and moved us to a properly cooled room with no pushback. While the resolution was fast, the lack of proactive transparency wasted unnecessary time. My family had to sit in a fairly humid room while I sorted it out downstairs, followed by the hassle of hauling our luggage over to a new room. On top of that, it created avoidable work for housekeeping, who had to turn over a room we barely set foot in. Overall, the hotel remains a great family destination, but management needs to trust guests with upfront honesty rather than quietly assigning compromised rooms during extreme weather. If an essential amenity like AC is down, communicate it at check-in so guests can make an informed choice before hauling their luggage up. read more

We decided to celebrate my son's birthday at Legoland, so opted to stay at the castle hotel. This was our first time at Legoland. Right when you walk into the hotel, you already see a giant pit of legos and a metal slide coming down from the 2nd floor, a makeshift dungeon and a throne, all in lego-esque motif. We were quickly welcomed by staff and checked in, including a lanyard for collecting "pins" at the park. Walking down the corridors to our room, it was pretty dark and a bit dingy, so I was a bit worried. But once inside, kids loved it. We got a knight themed room so the bunk bed was decorated with shields and banners. There was a night light that illuminated a constellation on the ceiling, very cute. And a Lego building area on the wall. The room also has a safe with a prize, just need to figure out the lock combo by finding the clues throughout the hotel, a fun scavenger hunt for the kids! Also appreciated all the kid-friendly touches, like the bathroom stool for the sink and kid sized toilet seats. Well done. Outside, they have a kids playground and giant lego pieces. Also a large screen with showtimes throughout the day/night, our kids caught the Lego Movie during the day. Overall, enjoyed our stay. Kids want to go back. Parents, hmm, it would be for the kids :P read more

We come here every year due to the fun rooms and convenience but this might have been our last stay . We'll see . Legoland knows they can depend on a constant influx of guests , so sadly , I'm not sure they have any motivation to improve . The main complaint is the value for the cost , you're paying for a 4 -5 star hotel price but the quality is closer to 2.5-3. - something is wrong with the ventilation system in bathrooms. It smelled like sewage the whole time and made me dizzy . I have noticed this on multiple trips . - as other guests remarked , the walls are thin , don't expect much sleep and bring sound machines! - the buffets almost always have a wait even with reservations but the food is fine . Give yourself at least 15 min extra time . - bunk rooms should have a door not just a curtain - kids bunks are horrible quality and hurts their backs - bedding often has holes and is too thin - you can't request anything in advance , like microwaves , so it's pointless to put it in your notes lol, they should just make those standard in all rooms . - if you want to add a night they truly don't care about the business . You have to constantly check , they won't call you . - there's no phone in room to make requests or report issues . You have to text /it's hit or miss. -lifeguards are meh . Boys were throwing the bricks in air for 15 min almost hitting people's heads right in front of a lifeguard and they didn't notice or care . - no guarantee on adjacent rooms . It worked out but very arduous to request ! Tips : - the third floor is significantly quieter (wizard rooms). - ask for even numbered rooms to avoid movie /band noise . - it's quieter than Lego hotel but they're more helpful staff at Lego hotel for some reason read more

So first time at Legoland and it wasn't the best. Had two really tired kids and got to hotel at 3:50pm hoping to check in but we had to wait.. After about an hour our room was ready around 5pm. Once in the room the kids had already done the hunt and had the code to open the safe. Once open they were so upset because it was empty, I had to call and they came and delivered them to us, but the entire experience was not the same. The TV wouldn't work and had to call someone to come and fix the wires. We spoke to the manager and ended up getting a credit for two nights of parking which was helpful. Overall I don't think we will be coming back here anytime soon, hopefully your stay will be better than ours read more

Had an amazing time staying here. Such a cute and cool setup. We stayed in the Knights and Dragons room and it did not disappoint. The rooms were very nice size and had something for everyone in the family. The bed for the adults was super comfortable and was separated from the kids room/area. They had their own room setup with bunk beds. I believe there was a trundle underneath the bottom bunk as well, but we didn't need it for our visit. My kids loved the light show they have in their room. Little projector you could turn on that looked like the stars outside. Bathroom was nice size which made it easier for everyone to be comfortable as well. Each room comes with a little safe that the kids walk around the property and do a scavenger hunt to get the code to unlock it. Inside is a nice little surprise for each kid. Made it a lot of fun. Only arguments I would have aren't really anything too crazy..... The TV had some channels dedicated to Lego movies that just didn't work... Also the breakfast itself was definitely nothing to brag about. Was hoping for something a bit better, but the kids were happy so that works for me. We look forward to going back. read more

We are paying over $1,000 a night for a suite, but the A/C doesn't work. When we complained, they brought us fans and said we could switch rooms if we vacated this one by 11am and they would let us know when the new one is ready, but we can't be without a room for any period of time. After a terrible night's sleep we wanted to walk to Starbucks at 5am but the walking path is locked until 8am and there's no onsite coffee shop open until 7am. Absolutely horrible experience and the hotel only apologized but never offered to reimburse us. Will never stay here again. read more

I will preface my review by saying that we planned this trip for the kids and they had a great time, including at the hotel. But if you are even remotely picky about hotels, this may not be the spot for you. If you don't like showering in 2 inches of standing water, this may not be the spot for you. If you don't like a hotel that has a "hair and body wash in one" (and you forgot your own shampoo and conditioner at home), this may not be the spot for you. If you prefer that a hotel room includes things like body lotion, q-tips or any other standard toiletries, this may not be the spot for you. If you prefer not to hear lots of kids yelling in the hallway while your kid is trying to nap, this may not be the spot for you. If you would be displeased that all the lights turned off automatically while you were taking a shower and you were then stranded in the pitch black because your husband left the room and removed the room key from the "energy efficient" room key slot, this may not be the spot for you. If none of these things would bother you, then this is a convenient hotel that provides early access to Legoland (we were able to enter the park at 9:15am vs. the regular 10am opening). The staff is very nice and also very responsive via text message. read more

Amazing staff members every single one of them including housekeepers were polite and friendly. My son accidentally slipped on the pool side. The lifeguards and medic was quick to assist and comforted my child. There were 3 lifeguards watching the children in the pool, all on each side of the pool. While 2-3 attendants were helping guests with towels, life vest and going over pool rules. They were worked smoothly and everyone had a smile on their face. So corporate if you are reading this, they deserve a raise. read more

We stayed at the LEGOLAND Castle Hotel in Room 104 to celebrate our daughter's birthday. We left with serious concerns about privacy, safety, and the hotel's lack of guest support -- especially for a property marketed toward families with young children. First issue: 3am noise On our first night, a hotel staff member used a leaf blower outside our room window at 3:00 A.M. After a 10-hour drive and a full day in the park, this was a brutal disruption. We tried calling the number on the key card for help and got what felt like an automated message -- no live support, no one to talk to, no follow-up. There's no functioning front desk at night. Second (and worse): Peephole privacy issue Room 104 has a low-mounted peephole "for kids" that allows clear visibility into the room from the hallway. I've posted a photo taken from the hallway through the peephole -- you can see our beds and personal belongings. We didn't discover this until checkout, meaning we were exposed the entire stay. This room is located at the very end of the entire hotel, next to an employee utility access door -- making the privacy risk even more serious. When we told staff, they said they'd "check it after we left." No apology. No accountability. We were given a late checkout and fast passes (which we couldn't fully use). That doesn't come close to addressing the loss of privacy or middle-of-the-night disruption. Photos attached: Peephole view from outside the room Placement of the peephole on the door Room exterior confirming our family stay --- Until LEGOLAND Castle Hotel fixes this and takes guest privacy and overnight safety seriously, I cannot recommend staying here -- especially not with children. read more

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The kids do love the decor, but our experience was very poor. Check out the sheets on the king bed where my husband and I could not sleep. Blood. On. The. Sheets. Customer service gave us $40 to spend in the park for this disgusting inconvenience. read more

Legoland Castle Hotel - Looks like blood to us - Hotels Near Me - Carlsbad, California

This experience is in comparison to my experience earlier this year at Legoland Hotel. As our last day at Legoland, we wanted to enjoy breakfast and made sure to make reservations at Dragon's Den (the hotel restaurant) early that morning for 9:15 am. When we got there the line was wrapped around the restaurant for both walk ins and reservations. We waited in line for 5 minutes and checked in. At 9: 30 I began to question if our table was at least being prepared since we are not 15 minutes in. The front hostess asked how many people, not my reservation name and I stated 7. She said that is a large group and I replied, correct, which is why we made reservations, she rolled her eyes and pushed her way past me. Other guests were taken back by as was I. We were finally seated at 9:35 am to a dirty table and a mess to be honest. To have this be the last memory at Legoland is saddening considering the amount of money spent just to have a couple of fun days with our kids. read more

They need to fix their AC BAADD. I do not know if it is like this for every room, but in our room, Knight themed, we had a small portable AC unit connected to the window. And it is LOUD! It was hard to sleep! And when turned off, it got muggy real quick. Hotel California would have been a better option if I had known, every time we stayed there I had no visible complaints. But here? Sheesh it was rough for the price. read more

It was a really good experience and we'd do it again. It's got plenty of reviews already so I'll just hit a few bullets of interesting things we noticed: - The suite was great. Kids room slept 3 on a high bunk, low bunk and trundle. But there was no other floor space in there. Tight quarters! Adults had a separate room with a door and a king bed. And a fold out queen in the living room. SO the place actually slept 7. - The bathroom was sort of great sort of weird. It had a huge toilet and bath area which is great if you're helping bathe kids or helping with potty time... but then the massive door swings out in such a way that it's impossible to use one of the twin sinks if the door needs to open or close. - Walls were darn thin and I could even hear our neighbors snoring... but I managed to sleep anyway. And other guests seemed to all be silent by 10pm each night. - There are some crazy dangerous sharp edges in exactly the places you'd expect to hit your head, especially in the kids' room - but someone (hotel staff?) had added corner bumpers to most of them. But they entirely missed the opportunity to add a bumper in the "adults" room where they located a chair right under a shelf holding a lego dragon - begging you to get a concussion if you sit in the chair. I moved the chair. - The scavenger hunt was great. - The onsite playground was great. And it has a ginormous bright LED movie screen next to it which was showing Lego Batman - so our kids alternated between running around and being mesmerized by the movie. It was really nice. - The restaurant was decent. For breakfast they had a big variety of standard fare included in the room price. But one of their items - the corned beef hash, which they had on only one day (and it was Thanksgiving day morning) - was just fantastic. Like worth going to this restaurant just for that. read more

Though it's basically a motel-level accommodation with a LEGO overlay, this place is totally set up for kids (and let's be honest, that's the reason you're here). We reserved the Magic Wizard Deluxe Room and our kid loved the bunk bed and the LEGO building area. The breakfast buffet is included and it's fine. Think chocolate chip pancakes, oatmeal, made to order omelettes, chilaquiles, tater tots, bran muffins, all manner of bread, bagels, and kid cereals. The Legoland Castle delighted our daughter, which made us happy parents. read more

I expected a room that fits 5 people to be a little bigger. They really play you with the kids room. I would have preferred open space than what they did with it. Walking in the hallways the carpets were super stained but nothing smelled. The room was a bit musty but once the AC went on all was well. I wish we had had more space and an actual bathroom door in the room. The king bed was comfortable enough for 2 adults. The kids bed were sooooo uncomfortable. My husband had to sleep on the "third" bed and it was absolute torture. They know 3 adults can book with 2 kids and don't make it friendly. Our room was in the back of the hotel and it took forever to get there. Wish there was a door to go through from the back and not have to park in the back and walk all the way to the front of the hotel just to walk to the back again. The staff was friendly enough but honestly didn't see many of them. I recommend the experience if you have kids ages 4-8. 10yo might be pushing it. read more

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5 stars if you ask my kids 4 stars if you ask me and my husband :) I read some poor reviews but we had a great time at the Castle Hotel. It is expensive but also very convenient and the early entry into the park is a plus. We have a toddler who still naps, so we could easily walk back to our room within 5 minutes and put him down. This is worth a lot for parents lol. The breakfast buffet which was included was also easy and convenient for families. They have pretty much everything you need to fill up and have energy for the morning. Our room was the princess suite, which my daughter loved. There are some nice touches for young ones, like corner protectors, a Lego board on the wall, all carpet in the room, and plug protectors. They also have a sign stating that the AC is intentionally quiet which I really appreciated! It's annoying when you are staying in a hotel room the AC is super loud. I loved the outdoor space which we used both during the day and evening. There is a playground for both younger and older kids, seating to watch the screen (they either play Lego movies or short clips about Legos), and a fun pool with giant Legos. They have a restaurant on site where you can order food to go. In the evenings, my daughter got ice cream and I got wine. Win win! read more

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We recently stayed at the Legoland Castle Hotel, and while there were a few fun touches for kids, it definitely didn't live up to the price. The hotel itself honestly felt more like a motel with a LEGO makeover. The themed rooms with the kings, queens, decorations, and fun bedding were cute and made it exciting for the kids, but beyond that, the hotel is in serious need of renovations. The carpets were absolutely filthy and covered in stains, which immediately made the room feel dirty. One of the biggest selling points for us was the included early park access. Unfortunately, it was incredibly disappointing. While you're technically allowed into the park early, only about two or three rides are actually open during that time. The vast majority of the park is still closed, so you're essentially limited to choosing between the same few rides. It felt very misleading, especially since early access was one of the main reasons we chose to stay at the hotel. The food was another huge letdown. I understand hotel and theme park food is expensive, but when you're paying premium prices, you expect at least decent quality. Instead, we were served what tasted like microwaved burgers, pizza, and chicken tenders. Paying $22 for a basic burger and $18 for a margarita is hard to justify when the food quality is so poor. The pool was also surprisingly small and honestly felt dirty. It even had a noticeable urine smell, which made us not want to spend much time there. Overall, the theming is fun for kids, but that's where the positives end. For what this hotel charges, I expected a much cleaner, better-maintained property, higher-quality food, and a more worthwhile early park experience. Unless major improvements are made, I don't think we'd stay here again. read more

Loved that we could easily go back to the room and relax after a long day of walking. We stayed in the castle which had a pool/jacuzzi and playground. While the other hotel had and arcade, dance party at night and a pirate ship for the kids to play on. We enjoyed that our room looked out into the pool. We came on a cooler weekend so it was nice seeing how breezy it was at the pool. I felt like the other hotels pool was less windy but no jacuzzi. The castle pool also had a shed to order drinks and food while the other hotel didn't and since it wasn't busy, there was no one walking around to take orders. We got the suite which was nice to have separate rooms from the kids but also nice to sit together in the living room to eat and watch tv. Very convenient for being steps from the park but still don't get your own entrance to the park. read more

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My family really enjoyed our stay at the Castle hotel. Check in was super easy. I liked how customers are notified when the room is ready. I like how all the rooms have a theme. The breakfast buffet is wonderful and families should make a reservation. The buffet has a line to get in every morning. My family really loved the pool. There were a few life guards on duty, so it felt very safe. There are lots of night activities for the kids. Overall, I highly recommend! My family can't wait to come back again. read more