Great customer service. David and his staff are amazing. I recommend anybody to buy a car here!read more

I called today to look for a part I was having difficulty locating or identifying, Robert over at…read moreparts answered and went above and beyond to help me locate it. Stayed on the phone for almost 20 minutes searching for it and finally found it. Thank you for going the extra mile

Excellent experience all around. Luis Perez has been great to work with on both of my purchases…read more They resolved any issues quickly. Josue in fleet service has been on top of everything and endured the trucks were handled quickly and correctly. Fair negotiations, and excellent service.

I recently bought a used 2022 Equinox here, and overall it was a good experience. Gabe, my…read moresalesperson, was excellent. He was responsive, communicated clearly, had the vehicle ready when I arrived, and had no problem with me scheduling a pre-purchase inspection. I'd recommend starting with Gabe if you're buying from this dealership. Throughout our negotiation, the sales manager was professional and understanding, and the finance process went smoothly. My one concern is pricing transparency. The paperwork added more than $4,500 in dealer add-ons (KARR system, paint and fabric protection, and all-hazard tire coverage) that were already installed on the used vehicle and weren't reflected in the advertised price. What drew me to this dealership, over an hour from my house, was the competitive pricing advertised online. It's incredibly frustrating to sit down to talk numbers and find these almost non-negotiable charges. My research and initial offer were based on the advertised price, and these add-ons undercut my initial efforts to negotiate. Negotiation isn't my favorite part of buying a car, but it's part of the process. In the end, the sales manager worked with me, and I bought the vehicle at a great price. My overall experience with Pedder Hyundai was professional and timely. My only suggestion is to include these add-ons in the advertised price (or make them truly optional). Being upfront and transparent from the start would make a good buying experience great.

If I could give them a negative rating here, I would. DO NOT PURCHASE a vehicle from this…read moredealership. They partake in bait and switch tactics that will make you waste your time. I talked to five dealerships and this one was the only unprofessional, disingenuous, and plain out shady Hyundai dealership. I spent three days on the phone negotiating a price with one of their employees. Scheduled a test drive and got a confirmation call from them that morning. I drove an hour to get to the dealership for my appointment, only for them to inform me they don't have the vehicle in the lot and that it's in a different dealership. They also would not honor the deal I had negotiated via text with their employee. Do not trust the staff that communicates via phone calls and text. They will negotiate and give you prices they are not authorized to issue. The staff at the actual dealership will do nothing to rectify the situation. Wasted three hours of my time due to their shady practices. Avoid at all costs. I would recommend shopping anywhere but here.

This place is great. I was having g issues on the road in my diesel. I got my car towed on monday…read moreafternoon. They jumped on it even though I dropped it off a day early. Great communication. Didn't try and upsell a bunch of junk I didn't need. Got me in and out. I rarely take my truck to the dealer. Here I would. Adrien is great to work with in service

Came in for a quick service repair. Customer service in parts department was extremely…read moreprofessional, knowledgeable and helpful. Gave a great recommendation for some additional parts I was considering at a different shop, that alone shows he was not about just making a sale. My experience was genuine. I will be returning for service when due.

I needed to purchase Toyota Pink Coolant for my Highlander, so I searched online to find the best…read moreprice. I came across Toyota of Redlands and noticed that their online price was very reasonable. I called ahead to make sure they had plenty of the pink coolant in stock. I also asked if the online price was the same price I would pay if I purchased it at the dealership. The employee I spoke with confirmed that the online price was the same as the in-store price, so I decided to make the trip and purchase the coolant. When I arrived, I was greeted by Adrian in the Parts Department. I explained that I had called a few days earlier and was there to purchase the Pink Coolant. However, when Adrian gave me the price, I noticed it was higher than the online price. He explained that the online price and in-store price were different. I told him that the employee I had spoken with previously had specifically confirmed that I would pay the same price at the dealership. Although the previous employee had given me incorrect information, Adrian handled the situation in a way that really stood out to me. He could have simply charged me the regular in-store price, but instead, he took the initiative to honor the online price as a one-time courtesy. I was very grateful for what he did. It wasn't necessarily about the price difference--it was the fact that Adrian took ownership of the situation and made sure I left feeling valued as a customer. His professionalism, understanding, and willingness to make things right turned what could have been a frustrating experience into a very positive one. Overall, my personal experience with the Toyota of Redlands Parts Department was great, and Adrian's customer service made a lasting impression on me. In my personal opinion, I would definitely recommend their Parts Department in my personal opinion. I will also be returning in the future whenever I need Toyota parts or accessories. Thanks again, Adrian, for going above and beyond!

I would like to take a moment to share my experience with Toyota of Redlands today. I have always…read morehad pleasant experiences here in the past, which is why today's experience was especially disappointing. I brought my car in because I had been hearing a noise coming from the driver's side for several weeks. After waiting a little over two hours, I was contacted by Steve, the service manager, and was told that there was nothing wrong with my car. I explained that I disagreed with the diagnosis because I could clearly hear the noise while driving. I was told that they have the best technicians and that if the technician didn't hear anything, then there was nothing wrong. I was essentially told that if I continued to hear the noise in a few more weeks, I could bring the car back and wait again to have it checked. As I was walking out, I decided to stop and speak with someone else because I knew something was wrong with my car. Thankfully, I spoke with Alex, who was extremely kind and helpful. He brought over Jimmy from the body shop, and these two gentlemen immediately took my concern seriously. They took me outside and quickly found a large nail in my tire. I was shocked because this was something that should have been identified during a thorough inspection, especially after I specifically brought the vehicle in because of a noise coming from that area. Jimmy then got in the car with me and took it for a drive. Within 10-20 seconds, he heard the exact noise I had been complaining about for the past three weeks. This was despite being told that the technician, Robbie, had completed a full diagnosis and found nothing wrong. I am very confused and concerned by this experience. If Alex and Jimmy had not taken the time to listen to me and actually investigate the issue, I would have left believing there was nothing wrong with my car -- when there was clearly an issue that was noticeable almost immediately. I am extremely grateful to Alex and Jimmy for their professionalism, kindness, and willingness to listen to me when I knew something wasn't right. They are the reason this issue was finally identified. However, I am very disappointed with the way my concerns were handled by Steve and with the diagnosis performed by Robbie. This experience has left me questioning whether my vehicle was actually inspected as thoroughly as I was told it was. I have trusted Toyota of Redlands for my vehicle, and after today, I hope management takes this situation seriously and looks into what happened. Customers should feel confident that when they bring their vehicle in with a specific concern, that concern is genuinely investigated -- especially when the customer is telling you they can hear and feel something is wrong.

We were from out of town and experienced loud noises with our car. I called and they told me to…read morecome in right away. Spent a lot of time with us and the car. Very honest and responsive and kind. Definitely recommend.

Worse place on earth, they wanted to charge me 320$ for two used tires. I was going to pay it but I…read moresaid they were very expensive but I'll pay. He got so mad that he said we are closed now get out. My car was un-driveable and he closed the doors to the shop and kicked me out. Who does that to someone who said they will pay the crazy amount they are charging but he had the nerve to say we are closed. Google says 5pm and he closes at 345pm. WORSE PLACE ON OTHER WARNING THEY WILL RIP YOU OFF AND TREAT YOU LIKE CRAP!