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    Legacy Vacations

    3.4 (5 reviews)
    Open 10:00 am - 5:00 pm

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    Alicia J Hollis, Realtor

    Alicia J Hollis, Realtor

    1.8(5 reviews)
    0.1 mi

    I spoke to Austin on the phone who was super nice and helpful finding us a condo that fit our needs…read moreand booking for our vacation. The condo we stayed in had a beautiful view and was decorated cute and beachy. The grill ran out of propane and I called Alicia J Hollis rentals and they came out and replaced it within an hour. It was reasonably priced and an easy check in. Will definitely be returning and using this company to book again.

    We had a very disappointing experience with the management of this property due to multiple issues…read morethroughout our stay. Upon arrival, our original unit had no running water, which significantly disrupted the start of our trip. We were moved to a substitute unit, but that unit had several additional problems, including a smoke detector without batteries that continuously beeped (a safety concern), a large stain on the bed, and clothing left behind hanging on the bathroom door. After the water issue was resolved, we returned to the original unit only to discover that the oven was not working. There was also no toaster available until we specifically requested one. During a later conversation with management, we were also frustrated by the suggestion that our report about the non-functioning oven "didn't line up" because we had not used the emergency line after hours. From our perspective, we had already dealt with multiple unresolved issues throughout the stay and reported problems through the normal communication channels available to us. Since the oven ultimately required a replacement part, the issue was clearly legitimate. The response felt more focused on questioning our account than addressing the repeated problems we encountered. In addition, active construction was taking place during our stay, and we were never properly informed in advance. Although we were told an attempt had been made to contact us, we received no call or voicemail. While a partial refund was eventually offered, it did not amount to even one night's stay and did not adequately reflect the extent of the inconvenience and issues encountered. We were also told that the expense of repairing the water heater factored into the compensation decision, which we found inappropriate, as maintaining functional utilities and appliances is the responsibility of the property owner and management. Overall, the combination of utility outages, safety concerns, cleanliness issues, non-functioning amenities, ongoing construction, and poor communication made this a frustrating experience. We would strongly encourage future guests to confirm the condition of the unit and ask about any ongoing work before booking.

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    Alicia J Hollis, Realtor
    Alicia J Hollis, Realtor
    Alicia J Hollis, Realtor

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    Legacy Vacations - vacationrentalagents - Updated May 2026

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