Short version: Poor communication, unreliable, rude, greedy, unprofessional, dishonest, and alters prices on a whim to squeeze more money out of you.
Long version: Chris came out promptly for the estimate and gave me a fair price for the three things I wanted done, but when I requested that two of the items be removed from the bid, he increased the price of the remaining item by $400. It was never disclosed prior that there would be a fee for removing items from the bid. I decided to pay the extra $400. Chris was supposed to come to pick up the 10% deposit check on a certain day and time but didn't show up the entire day. He showed up two days later. They said they'd put me on the schedule after i paid this 10% deposit, but they never called me. I called them the day after, and they didn't respond. They texted me and said they'd get back to me the same day but never did. I had to call them the following day to finally schedule the work to be done. The day before the work was scheduled to be done, they informed me that they would have to reschedule. I told them what days worked best for me for the following week. I had to reach out to them to ask them what day they were picking because they never bothered to let me know over a period of many days.
I decided that I wanted to add one of the items I removed from the estimate back on, and I asked the receptionist if I wouldn't have to pay the extra $400 if I added on that item. She said yes. She said she'd email me a new estimate for me to agree to, but the estimate she sent was the original estimate she sent in the first place, which had three items on it when I only wanted to pay for two. When I asked her to remove the third item, she said Chris would charge me the extra fee if it was not included. This third item, by the way, was just a $350 stump grinding, which I only requested be on the estimate in the first place to inform me how much it would cost, because I was weighing whether I should grind the stumps or leave them at ground level, and my decision would depend on how much extra it would cost. So Chris already knew that the stump grinding was something I was only considering as optional from the beginning. I should never have been penalized for removing an item which he knew from the beginning was optional.
After all this, I was extremely frustrated and told them so. The proper response from a company that has a frustrated customer would be to offer a gift card or a discount. In their case, they could have offered to waive the $400 fee. Instead, Chris had the nerve to insinuate that I was the problem and called me "inhumane," despite me never cussing at him or insulting him. He refused to do the work just because I wouldn't pay the $400 for removing an item or pay for the $350 stump grinding I didn't want. This company is rude, greedy, disrespectful, dishonest, and very unprofessional. Find another company. This one deserves to go bankrupt for how they treat their customers. God will not forgive them. read more