We purchased our cabinets from Legacy and hired them as a general contractor (big mistake); they gave us a GC that obviously was new or had issues. We were given a specific calendar for a guideline as to when things would happen and who would be there on specific days. That was a complete farce, the communication was unbelievably poor, right from the start, it seemed once I handed 1/2 the money over, the designer (Michael) left me for dead. I was never told that the cabinets were behind in production, it was just when I read it on an updated calendar that the install date was moved from December 1st to December 12. There were pieces (drawer fronts) complete section of island either ordered improperly and didn't fit or not ordered at all. NEVER was I advised by my designer (Michael) or anyone else at Legacy, I would come home after what I thought was complete and told from the installer that they are likely on back order.
Our General Contractor (John F) was useless, never once was he in attendance at the site when a trade was there. We had trades show up at 11:00 am on a Sunday morning to drywall the ceiling, they used the lock box on the door and came barging in, left a mess everywhere and didn't know what the instructions were or specifics of the job, my husband had to help them and give them guidance. Even with that they drywalled over wires for a ceiling light fixture.
The trades left messes everywhere, never once were they cleaned up, I was left to clean up everything after they left. John F never knew when things were supposed to happen, or how. He (at my request) attended at the house to see some issues on a Saturday and asked me where my hardwood was as it was being installed on the Monday. Incredible. This whole thing was an epic fail. The product is wonderful, although I am not convinced that they will ever maintain it.
I continuously kept the coordinator (May) apprised of everything that was going on, including pictures, all I ever got was I'm sorry.
I could go on and on but my point is that we were for whatever reason not important enough for Legacy, I would NEVER recommend them and am honest with people who ask. In the end after I requested at least something for all the work that we did and paid someone else to do, they gave us a credit of a lousy $1200 discount. read more