I wish I could give Champion Windows a negative star review. If I could, I definitely would. Long…read morestory short...Do NOT order anything from Champion Windows of Madison!!! They'll take your money and then you'll never hear anything from them again. We had a project with them back in 2014, where we had 5 windows and a sliding door installed, and everything went great. The price was right, they got the windows/door in when they said, installed them when they said, and the installers were great. Recently we bought 6 windows from them back on Sept. 3rd, 2020, and they said (because of C19), it would take 10-14 weeks to get them in and get them installed. We were OK with that, as we were not in any hurry, and we understood things were a bit wonky with C19. After 10 weeks, we hadn't even received one update from anybody at Champion, to let us know what was the status of our order or anything. Not one! I called their "customer service number", at least 8-10 times, as I wanted to talk to someone, but no answer. After calling and leaving at least a dozen messages, I finally got a call back, from someone in their customer service dept. They said the windows would be in shortly and they would be able install them as soon as they came in. Two weeks later, I got a call to let me know the windows were in and they could come and install them that day. I told them to come and install them ASAP. The installers showed up, but they could not install the windows because they were the wrong size. Apparently the people measuring do not know how to read a tape measure. A couple of the windows were over 3" off. Unbelievable. The installers were NOT happy, as they had to come all the way from Milwaukee. They remeasured and told me the 2nd set of windows would be reordered and would be in within 10 business days. Two weeks later, no update from Champion. Not one peep. I called the customer service guy I had been working with, to try and get an update, and he informed me he no longer worked for Champion and had no information for me. I tried calling the local Champion office, left half a dozen messages messages, not one call-back. Again, not a peep. That was back in February. It is now almost April. So, long story short, on our 6 window install project: Ordered and paid for 1/2 the project on Sept. 3rd, 2020. After dozens of non-returned phone calls, after dozens of non-returned texts to their customer service personnel, after getting the windows that were the wrong size, and after almost 7 months of non-existent customer service, I still do not have my windows. I have been trying for several days to contact Champion Windows to cancel the project and get my money back, left a number of messages, but, again...which is the norm for Champion Windows so-called Customer Service...I have not received any communication from them. Nothing. Zero. Nada. Zilch. I tried calling them again today (03/29/2021) and nobody will answer the phone. So, long story short...my recent experience with Champion Windows of Madison has been ABSOLUTELY HORRIFFIC and NEVER again will they see a penny of my hard-earned money. My advice, avoid this company at all costs. Go with Mad City Windows, Felco, or any other window company that might actually provide what you pay for.

I had two basement windows replaced with glass blocks, and they are gorgeous, offer great…read moreinsulation, let in plenty of light and were installed in like 40 minutes. I about fell over. They estimate for TWO windows, was less than half of what Mad-City Windows was charging. I love these guys and am planning to have all my windows replaced. They custom make the windows, so there was a wait - order mid winter and enjoy them for spring!

We went with Infinity Exteriors to replace the old wooden siding on our 1970s-era house and replace…read morea couple of the remaining original windows. Their reasonable bid made it possible for us to add a third window replacement that we weren't initially considering. Scott was wonderful to work with as we contemplated our choices. We especially appreciate that he didn't try to oversell us; in fact, he offered a different option on the third window replacement that actually brought the price down a bit. It's also a much more functional window; we love it. Scott also didn't rush us on our decision, and the crew that came out was polite, efficient, and cleaned up thoroughly after finishing. Our house looks great--we love the result!

Nothing but trouble with this company. Ordered 9/9/2025. It is now 1/13/2025. Workers came 3 days…read morein Nov. They failed to install kick plate at back door, and failed to install master blocks around one electrical outlet and doorbell (so cannot use). Kick plate was later installed, but not master blocks, even though they have sent people out several times (and once told me it had been done--I was sick and unable to check). The worst thing is that the color is not as shown on the manufacturer's website ( Cedar Knolls, "Cactus"). It is grey, not green. It also does not match the mock-up Infinity sent me via email so I could see what it looked like on my house. They did not have a siding sample on their wall when I went to pay my deposit (they had lots of others). The house looks terrible. They have sent different people out to look at the color on at least 4 occasions. They say it doesn't matter what the color looks like on the website or mock-up, the one the put on is called 'Cactus'. Today they came out and then called to tell me they were going to put a Lien on the house if I didn't pay the balance--and the job is not even finished! My husband and I are both vets and disabled and in our 70s (one of their big selling points was they "love" veterans). They told me Norandex would take $500 off the balance, or put up some kind of contrasting color on part of the front of the house--I can't even imagine how awful that would look! All I want is the green shown on the website and in the mock-up. This was a very expensive project for us. $500 would not make up for ruining the exterior of our house. EDIT: As soon as this Yelp review posted, ai got a phone call from Infinity saying a man 2ould be out right away to installl the blocks on the back wall and the doorbell. He installed only the block on the back wall. I have posted labeled photos from the Norandex website, the mock-up, and the actual siding. As I said, zi asked to see a sample of the siding when I dropped off my deposit, but they said they did not have one We had gotten 5 estimates and I had looked at dozen of swatches. No one be expected to keep them all straight. As to seeing it in different conditions, over the course of their several visits they saw it in sun and shadow. As to Norandex's offer of the batten stuff, I was never shown an example of even what that is, but i only want horizontal siding, as I ordered. I am not opposed to paying for satisfactory work, but we have not reached that stage yet. I am just very sick of being jerked around by them. If they or Norandex came up with a reasonable offer, I would consider it. $500 off a major project is a joke. Our house has depreciated more than that due to the horrible siding color. At the very least, both companies misrepresented the colors they are selling. Most companies want to do right by their customers because it takes at least 3 new customers to make up for one lost one.

We checked as many out as many roofers as we could before selecting Installers Now…read more One roofer wanted wanted $25,000 Leon's was busy through the end of July. Another one was $20,000 One was $14,000 but I didn't like the guy Finally, we settled on Installers Now, LLC for $13,950 for the complete roof. Extra things come up on the job, like broken gutters and the installation of a bathroom rooftop exhaust fan. Only $800 for the 5 different extras. The boss and owner. Benjamin Mancillas was wonderful to work with!!! On-time and very polite on my exhaustive questions about the job Excellent warranty on their work. They showed up yesterday and did the whole job in one day, and it was beautifully done. Very, very good cleanup!! I mowed the lawn today and did not see, one rooftop piece or roof nail. I am very,very happy with the work!! Thanks everyone for your help, I thought you might find it interesting, the final result. Frank and Sheila 5117 Comanche Way

Benjamin worked with me from start to finish. He stopped over and answered all my questions…read morethoroughly. I had other inquiries regarding related issues and he helped me identify other work that should be done in conjunction with a roof replacement. I had him compete with three other companies nonetheless. He made every effort to win the contract but he wasn't pushy and only replied when I initiated contact first. I felt like I was dealing with a neighbor, not a salesperson. It was a tough decision but his personal touch closed the deal. When the day came to do the work, the crew was onsite right away and went straight to work. They were not disruptive and got the job done in less than one day. They didn't damage my lawn with their equipment and they checked multiple times that they cleaned up properly and didn't miss anything. They are a local company that I highly recommend.

Very happy with Genesis exterior, this is the second project they have done for us and…read morecommunication was great on a agreed timeline. The technicians spoke my language and were friendly! Thanks Ryan nice work once again!

We were recommended to use Genesis by a close acquaintance of the owner. We didn't expect any…read morepreferential treatment, but we did expect to be able to trust them to do a good job. Well...not completely. My first beef is that they didn't include all hail damaged parts of the house to be repaired. So once we signed the contract, they said that it wasn't included. Plus those pieces were different colors than the new siding we were going with. They did replace one side, after we noticed that their workers weren't careful, because they too thought everything was getting replaced. We still have blue on 3 sides of our house that don't go with the current color scheme. When my wife called the salesman about this, he belittled her and acted like she was wrong and unsettled. Very unprofessional. I still question why we have Hal damaged pieces after trying to replace all hail damaged parts of the house. They weren't very willing to be helpful or take any blame. They left no extra materials, even though the standard is to order extras in case there are problems. So they took materials we paid for. Months later we tried to turn on our air conditioning to find it wasn't working. Here the workers put the power box on upside down and when they couldn't figure it out, just forced it all together and not working. We had to call out another company to see what was wrong and they knew right away that the siding company made a bad mistake. They aren't very service oriented. I know they made as much profit as they could off of us and in the end fought us when we were happy. I've never complained about service work before and they acted like we were just trying to complain. I wouldn't trust this company at all. Go somewhere else. Money is their only objective, not customer satisfaction. Run, run, run away from them.

I had good service from them over the years. Unfortunately, it appears they were purchased by M&M…read moreHome Remodeling Services and no longer serve the Madison, Wisconsin, area.

Do not use Sunset Ridge Exteriors!…read more Initially I was happy with my roof/installation etc. but fast forward six years and I have water coming in the house. At first I thought it was a separation in the flash and after an argument with Mike, the OWNER on whether it was the original flash (despite being in the contract it was to be replaced) their sales person begrudgingly came out to check. Without even looking in the gutter, I was told my gutter was full of leaves (I have gutter guards) and that was probably causing water to come in the house and caused the exterior and interior damage. When I checked the area/gutter I pulled out a substantial roll of roofing nails (see included pictures) from the gutter which blocked the flow of leaves and water, causing the back up. Once the nails were removed water flowed freely. I went back to Sunset Ridge Exteriors with what I found, Mike the OWNER denied the nails are theirs and went so far as to suggest i placed them in the gutter myself. All I've asked Sunset Ridge Exteriors for thus far, is to come back and check the area again and rest of my gutters to make sure there aren't more of their nails in them, but Sunset Ridge Exteriors won't even commit to that. Sunset Ridge Exteriors has chosen blame me, and not assume any responsibility for correction. I think it's safe to say I won't hear from Sunset Ridge Exteriors any longer as I've received an email to direct all future correspondence to his attorney. Sunset Ridge Exteriors was quick to cash my check but when you need them they are incredibly dismissive, have no sense of urgency. extremely accusatory and argumentative. The employees will tell you i am not the first to say this as well. So much for that warranty! Unless you want your gutter clogged with rusty roofing nails, and zero ownership for their mistake I would NEVER recommend Sunset Ridge Exteriors

We had Ganser replace some windows in our sunroom four years ago. About 1 1/2 years ago while…read moretrying to open it something snapped inside the framework and cracked it and now are unable to open it. After numerous phone calls and other correspondence, the issue is still not resolved, just one excuse after another, even if they bother to respond. This window is still under warranty and should be covered. One should not have to be Olympic weightlifter to open a window. They were great at installing but when it comes to service after the sale this company is non-existent.

TLDR: I was excited & treated really well, then wasn't…read moreafter we paid. Please do yourself a favor and go somewhere else. The cost does not match the quality or customer service. Full Story: We had our house resided 2.5 years ago, and knew we were chose to go with a more expensive company, simply because of the value they "sold" us & how we thought they were the "cream of the crop" in Madison. While there was a long wait (Covid deliveries) when they finally gave us the call, our house was completely stripped down and resided in a matter of days. There were about 15-20 guys working in the dead of winter. (I'm talking double negatives) but they were determined to get it done. The house looked great once they were done (as much as we could see in the winter). I was STOKED. Then things got weird. #1 - We had 2 weeks to submit the final payment, and within a few days we had calls asking about it. We gave them a date, and continually got called. It was weird. We finally gave them a check (within that 14 days) the guy looked relieved. One of the guys tells us the entire company is going through a major "crisis" and people are being fired / let go / whatever. Our sales guy had to leave, our main contractor left. (I'm assuming this was why they were so eager to get a check?) #2 - One of their former workers showed up at our door asking to borrow $20. Mind you, I was super friendly with everyone while they were working - it was super cold, but I made sure they had coffee each morning & snacks. But. really? Showing up to my door asking for money? #3 - A couple of months go by and spring comes, we go out to really inspect and find quite a few issues that aren't ideal, but I was giving a bit of grace as it was cold and they were so fast and it was minor. But then: Spring storm comes and the same piece of our siding comes partially off. We call Ganser. nothing. We call Ganser again. Someone comes out and "fixes it". Summer storm - guess what? Same piece comes partially off - We call Ganser. nothing. month 2 - We call Ganser again. nothing. month 3 - We call Ganser again. nothing month 4 - It's close to thanksgiving We call Ganser again. nothing. month. Holidays pass and still no word. The next spring, I call - they send someone out within a day or two and "fix" it again. I don't need to tell you what happens next - Spring, Summer. repeat. This time the entire piece of siding get ripped off. My husband starts the call - no response - call again cycle. Once they finally decide to call back they send someone out, the one guy fixes it and attempts to leave. I noticed it was short - and called him back before he drove off. The other guy there, moves it a little, and he bolts the piece into the house. Tells us it's totally messed up and will need to be replaced. We call Ganser while the guy is here, and tell them. That was at least 4 months ago.... we were told it'd be fixed "correctly" this next time but they need to order stuff and have someone come out. We've called. We've emailed. We've sent pictures. NO RESPONSE. This is really a last effort attempt to get some sort of reply, before we figure out what other options there are. Please do yourself a favor and go somewhere else. The cost does not match the quality or customer service.

After the recent hail storms in Madison (April 2026) I had Mike come out to take a look. I managed…read moreto get an appointment just a few days out. Mike did a thorough inspection of the roof and siding. Though there was some minor damage his recommendation was nothing needed to be done. I will definitely call them again should we need roofing or siding services.

I can't recommend Paramount Roofing enough! From the initial consultation to the final cleanup,…read moretheir customer service was second to none--responsive, professional, and genuinely helpful throughout the entire process. We love our new roof!

I highly recommend Total Exteriors. After dealing with issues caused by the previous contractor I…read morecontacted Total Exteriors. They are prompt at returning your call and scheduling an appointment. Issues are discussed, inspections and recommendations are made.I feel that you can trust them doing the work and doing it to a high standard.

Had some siding cone loose and start blowing around in the wind. Spoke to other contractors and…read morethey quoted me somewhere around $700. Thankfully, Preston was able to come by the soonest, and had the siding reattached on minutes for a fraction of the cost. Not to mention he was a pure delight the entire time. So friendly. Completely professional. His number is now saved in my phone.

They did a great job putting Siding on my house and garage. Project was done in at least 4 days…read more Had it done last year. Had some problems with it after the wind storms here. But they came right out and fixed the problems for free. Great company and fast workers. 10 Stars for this company