We relied on online reviews (Houzz) to go with this local contractor -- big mistake! We purchased brand-new appliances for the renovation of our kitchen. When we saw the dishwasher after Legacy had installed it, we noticed the door had a dent in it. Legacy never informed us of the dent prior to installation, as we would have certainly told them not to install it. Whether they installed it with a dent without informing us or damaged the door themselves during installation, they have refused to reimburse us for the cost of repair to the door (more than $400).
There were also numerous issues with the plumbing work and we had to argue with Legacy to get them to change their plumbing subcontractor. After the work was completed, there remains an unresolved issue which they they still have not addressed after multiple requests.
When they installed our wall-mount hood too low (without asking us where we wanted it placed), they argued with us when we asked them to raise it to the height we wanted (and which was consistent with the specs of the hood, which we had provided Legacy). When we told Legacy we wanted the hood mounted over the tile backsplash, they also argued with us, claiming that our brand-new wall-mounted hood should be placed on the wall first (before the tile backsplash) and then grouted into the tile. This approach was contrary to the advice of every other professional we consulted and was not the look we wanted. In the end, they did what we asked, but they were difficult to work with and seemed to care much more about their own bottom line and schedule than performing quality work and customer service. read more