I had a great experience at this location. Customer service was prompt and friendly. The car was…read morenew and clean. Will definitely rent from them in the future!

The guy who runs this place, Joe, is the GOAT (greatest of all time)! He is very flexible and will…read morehook you up with an awesome deal. I even sent my friend who was having trouble renting cars due to not having a credit card, and he helped her too. Can't recommend the guy enough! I will drive out of my way to rent from him!

The Avis Local office in New Kensington is just great. The staff is very friendly and very…read moreknowledgeable. The cars I rented were always clean with low mileage. The savings in renting local is huge since New Kensington is in Westmoreland County. There are no additional tourist taxes that Allegheny County adds to your bill like out at the airport or in Pittsburgh or Monroeville. Save time and money here in New Kensington.

Called to have my car detailed before I traded it in and they were able to get me in the next day…read more Family owned, very nice people, great customer service. Dropped it off and picked it back up right on time. Car looked amazing!! Difficult German Shepherd dog hair gone, seats were clean, interior immaculate. Smelled great, not all perfumey. They even did the exterior when all I had wanted them to do was the interior. Price was excellent. Thanks, they make it look so good, I decided to keep it and not trade it in. Thanks Nick! Great Job! Located in the Avis rental business. Stop in and see them. Your car will thank you

Horrible customer service. Called to try to see about a rental for a few days. At first, took…read moreforever to get through the automated menu, then asked to be connected to the local office, but I wasn't. Impossible to get a straight answer from the lady who I spoke to. Finally, I just hung up and called another rental company. This was urgent and I wasn't going to jump through hoops!!!

Criminals work here. Was in an accident and my insurance company was providing a rental…read more Enterprise was close and my insurance company deals with them. My insurance adjuster sent all my info to them and said I'll need 50$ deposit. And just show up the next morning for my rental. I uber down at 10am the next day. They tell me they have no record of me and regardless I'll need to make an appointment contrary to what my agent told me. They said they won't have a car for me until I make an appointment for the following day. I uber back home, I'm not home for an hour when the call and say they have all my info and nobody at the office opened the email from my insurance until after I left. So I uber back down. I get my rental and go to pay my 50$ deposit and they are charging me 180$. I said there is a mistake I'm only obligated to pay 50$ deposit. 25mins after they all huddle together in a backroom, they apologized and told me the person who logged my information was newly hired and put the wrong data in. 2 weeks later my car is repaired and ready for pick up. I called my insurance agent and let him know that I'm dropping off the rental and getting my car back. He said everything is good on their end. I drop the car off and Enterprise says I owe 280$ because insurance only covers 10 days of rental. So while there I called my agent back and asked him, he said absolutely not and they had the rental extension permission for the last 5 days already and they owe me my deposit back only. Once again they blamed it on someone not opening an email from 5 days ago and told me my deposit will be refunded by the next day. 2 days later no refund, called Enterprise, they blamed it on my bank. 4 days later no refund, called again and apologized said no one there closed me out for the refund in the system. So with that and a weekend, it took 10 days for my refund. Please stay away from this place, they are either grossly incompetent or white collar criminals.

Highly recommend. Super nice guys, easy process. Just wish we knew exactly what exact vehicle we…read morewere getting beforehand, but besides that it was great! Would rent again

There are many places where one can rent a vehicle for a trip or in our case, a vacation. With 5…read moresmall children and 4 adults I rented a 12 seat passenger van to the tune of $864 for 8 days. All the $$ had to be paid when I picked up the van-a practice which was never done before at this car rental. The balance after the $100 deposit was never due until the vehicle was returned. With a new representative, and I might add, a frazzled one indeed, we finally were given our vehicle. All went well on our trip from Brackenridge, Pa to Rehoboth Beach, Delaware. On the 5th day of our trip the change oil light came on. I got the oil changed at Jiffy Lube for $47 which I certainly figured LEEWAY Rent-a-car would reimburse me for. I also spent 2 hours if my vacation at Jiffy Lube. Long story short, Lee from LEEWAY told me and the Better Business Bureau 2 different stories when I asked for my money. First he said that his mechanic had not turned off the change oil light (which sounds illegal to me) then he said a light must have come on saying I had 10% usage left before the oil needed changed but this was not at all what the warning light said. He would not give me the money back for the oil change so I am warning anyone who might be thinking of going to LEEWAY Rent-a-Car on Leechburg Road in New Kensington should look at other options as LEEWAY has really gone downhill and so has it's employee.

Excellent service. Very reasonably priced rentals courteous friendly staff. We rented a really…read morenice minivan for our weekend outing and could not have been more pleased. Will rent again for sure

From the owner: All types of vehicle rentals - cars - trucks - 7-15 pass. vans Free deliveryread more

Very affordable clean dependable rentals. large selection of vehicles to choose from. This is the…read moresecond time we have rented a vehicle here without hassles or surprises. So why does this rental agency make the difference. I am a Navy Veteran (Corpsman) and didn't realize that the first rental for one day is free for Veterans. Shannon gave it to me on the second rental and exclaimed "we love our veterans." She could of easily told me I miss the boat on the free first one day rental. In the future I will use no other rental agencies other than leeway. I highly recommend leeway. Veterans get your Veterans ID cards in hand and get ready for a big, warm "thank you for your service." The real deal, performing customer service one customer at a time. PS. They also rotate their inventory and make vehicles available for purchase.

Do NOT rent a car here unless it's an absolute emergency as it was in my case. Enterprise is across…read morethe street and 10 times the business this place is. They have 13 year old cars that they will charge u $75 to clean when u return no matter if u swept it or not, which u did, and they call pretty regularly to remind u of payment for more days of rental with no problem. But when it's time for THEM to decide to rip u off $75 for a "cleaning fee. They do not call and just take it off of your card. I know that's agreed upon but some professionalism is considerate, especially two weeks before Christmas. I've never had this problem at any other rental place and I had a 2022 Yukon xl from enterprise this year for a month and a half. No fees. But the 2006 Chevy impala with holes in the seat had to be cleaned and I had to be charged. That screams ripoff to make more money. Save the hassle and do not rent a car here. This is when zero stars should be an option. Oh and when u call nicely to question it, that are totally rude and reprimand you in the phone. Lol. NEVER again.