Needed a car while mine was being repaired. Nice enough folks, the vehicle was clean and it…read moreoperated fine. Love all the paperwork and stuff....not....but a necessary evil. All went well.

From the owner: Why pay the prices others are calling a deal when you can get the price that is a deal, call direct…read morefor the best rates you will find. And if you do somehow find it cheaper,call me back and let me know and I will beat it.

This place needs an anemia. Hertz employees rented me an unsafe vehicle that was filled with…read moremosquitoes. Over the weekend, I rented a vehicle at this location. The car was dirty, no window washing fluid in the reservoir, wiper blades needed to be replaced (bad), mosquitoes had a field day biting my wife who had bites all over her legs, and the driver side (door) window was off track. This vehicle should not have been in service (unsafe). I should have reported it to the State Police "unsafe to drive". I got caught in a heavy rain downpour on my way to a formal event, I couldn't see the road. I almost had a wreck, I could have been killed. When I arrived at my location, my tux was wet and dirty, my wife had mosquitoe bites all over her legs. The manager at the Hertz locations hid under a desk when I came in to express my concerns. The manager wasn't man enough to face me, what a wussy. I reported the bad condition of the vehicle to the 3 Stooges, Moe, Larry, and Curl who tried to give me the run around and never filed my complaint. I was never compensated or did anyone from Hertz reach out to me. I will never rent a vehicle from this place again and hope you don't either. I pity the fool.

Made a reservation online, only received an online confirmation. When attempting to call to tell…read moreHertz to meet me at the Dodge dealership, so I could pick up my rental there (As Dodge had suggested). Their phone was completely off, as if someone didn't pay the bill. Not only did I call but the service coordinator at Dodge called multiple times and emailed them! Only to get no response back. Needless to say, I didn't use Hertz. I went to Enterprise and it was hassle-less !

My experiences here have been great, receiving exceptional service. The lot has plenty parking…read morespaces if you have to leave your own car, they have many cars to choose from, and service is fast and professional. If you booked through a third party such as Expedia and bought car protection which is cheaper through that party, you are not berated, as I was at another Enterprise location in Homestead. Definitely will continue using this location for my car rentals. Bonus points that they are open on Sunday.

Seriously never had such top quality customer service. Nikki there is the best. When no one else…read morehad a car for us she went to work and found us one. Thank you Nikky you are the best. Hard to find good customer service anymore. She was great.

The car was very reliable and moderate, the staff was professional and warm! I recommend them to…read moreanyone

From the owner: We offer our customers the luxury of choice when renting a car or suv from our company. We like to…read moresay “We provide, U-DRIVE”

If you are trying to go out of town on a Monday do not rent a car from here. If you think you were…read moregoing to pick it up at 8 AM try them calling you that morning and saying the car won't be ready until at least noon and then they don't even have the car that you rented. Hertz took care of all of our needs in a pinch. Good luck!!

IMonroeville, PA Enterprise is horrible customer services. We recently needed to rent a car for a…read moreweek due to a personal car issue for our 23 year old daughter to be able to use. I called the Enterprise # to reserve a car explained what we needed and for who and the representative confirmed all our needs and and recieved a confirmation and drove to the car rental. When we arrived we proceeded to begin the paper work and the agent told us the only car he had was a truck style and my 23 year old driver was not authorized to drive it. We we shared that we had already communicated our needs to the representative on the phone and she confirmed all was in line and this location had availability, he said "well we don't have anything for you." and forcefully pushed our drivers licenses back in our faces. He was a horrible representative with absolutely no empathy or support to offer us. We will NEVER use Enterprise again. Do NOT rent from Enterprise Monroeville, PA.

Great customer service. Rented in Wisconsin, dropped in…read moreVerona PA, rep cared about our experience. They were fast, competent and cared...such a rarity today. Bravo, keep up the good work.

I have used this Enterprise three times over the last couple weeks. The associates are nice but do…read moreseem a bit scatter brained at times. I also believe that my service has improved every time that I have rented a car from here as the associates begin to recognize me and consider me a returning customer. If you are a newbie car renter, be prepared to undergo the extensive up-selling. If you don't want to be offered a car upgrade or additional insurance, I just recommend stating up front that you are unable to upgrade your reservation. I personally just upgrade to roadside assistance (since I don't have AAA) which is only about $4/day. However, work with your insurance company in advance to make sure your insurance covers rental cars. On the two weekday mornings that I picked up a rental car, the wait and processing time took about 30 minutes. There have definitely been a lot of confused and frustrated customers at this Enterprise who do not seem fully prepared to pay the sometimes high costs of a rental car. If one of these individuals is in line in front of you, it could take well over 30 minutes to get your car. However, I picked up a rental on a Saturday morning, and there was quick service with no wait!